Outfox The Market Direct Debit changes

BedrockFred

Standing charge cost is a joke at £204.40


No doubt OFTM hope all customers read the email incorrect like Norman Castle

BedrockFred

Norman_Castle wrote: »

So assuming dual fuel thats £3 per month extra and not £10.

It's £10 per month extra do the maths the old membership system was for both fuels


Should expect MSE and Martin to be all over this ..........


Obviously they are in dire straights like some have suggested earlier

Norman_Castle

BedrockFred wrote: »

It's £10 per month extra do the maths the old membership system was for both fuels

Fair enough. I only get electricity from them so wouldn't know.

Carltonbp

Norman it was £7 per month for both fuels now it's £17 for both

VoucherMan

Norman_Castle wrote: »

So assuming dual fuel thats £3 per month extra and not £10.

There is/was a single membership fee with Outfox, governed by you (estimated) electricity usage.


Likely to change again soon, but for now..
https://outfoxthemarket.co.uk/Terms-and-conditions.aspx

The membership fee is only for electricity supply.

As others have pointed out, a single £7 charge is being replaced by a £16.80 combined charge. That is almost £10.

Looby77

OMG - OFTM are beyond hopeless. How can they change their business model so many times in 2 weeks. They have not even answered the complaints from last week yet. A few people said they would hang on because the price was still good and the membership model worked for them. Now I guess those people will move as well. Of 100,000 customers I wonder how many have processed a switch? This must be costing a fortune in customer servicing making the model even worse. Anyone running a book on when they go bust?

RS2OOO

Definitely had enough now, even British Gas will be cheaper for me from January... Never thought I'd say that!

One question, people have posted copies of this latest email and I notice the new rates are different for everyone. I assume its down to what tariff you are on, but possibly worth checking....

I'm on Zapp medium user, my new rates from January are:

Electric: £0.1324/kWh
Gas: £0.0426/kWh

Are other peoples figures the same?
The 2 posts on the previous page show completely different increased figures.

GregK2

The latest email certainly screams panic cash grab to me.

alittleowl

Jonny247 wrote: »

I feel some of the previous comments have implied dishonesty by OFTM .

That's hilarious. No implication intended, rather a statement of fact: the most dishonest, sly, underhanded, greedy bunch of thieves I've ever encountered. I've met pickpockets with more integrity than OFtM. At least pickpockets don't steal your wallet and then try to pretend it was a mistake and they were doing it to help you out. To quote a review on TrustPilot "At least D Turpin wore a mask." Quite.

BedrockFred

RS2OOO wrote: »

Definitely had enough now, even British Gas will be cheaper for me from January... Never thought I'd say that!

One question, people have posted copies of this latest email and I notice the new rates are different for everyone. I assume its down to what tariff you are on, but possibly worth checking....

I'm on Zapp medium user, my new rates from January are:

Electric: £0.1324/kWh
Gas: £0.0426/kWh

Are other peoples figures the same?
The 2 posts on the previous page show completely different increased figures.

Seems there are different rates as me a Low user the increases are


From 1st January 2019 your electricity unit rate will change from £0.1048/kWh to £0.1279/kWh.

Your gas unit rate will change from £0.0362/kWh to £0.0438/kWh