Friend's Daughter has spent £450 on Roblox without her knowledge

foxtrotoscar_2

karljt2013 wrote: »

Halifax refused to refund point blank so I am taking them to the ombudsman. Letting so many rapid fire transactions through in a matter of minutes is a total failure of their responsibilities to monitor suspicious money movements. I don't care what many of you you "Holier than thou" types who frequent these forums say.

Microsoft, on the other hand were amazing (roblox was downloaded through the windows 10 store) . As soon as they found out her young age they refunded every penny. £465.00 but they made it clear if it happens again they won't be so accomodating.

Thought it was your friend's daughter...if so you can take it to the man in the moon if you like but YOU will get nowhere.

Blackbeard_of_Perranporth

Put the device on eBay to recoup the losses. If it does it recoup all of the losses, dock the pocket money.

zagfles

Blackbeard_of_Perranporth wrote: »

Put the device on eBay to recoup the losses. If it does it recoup all of the losses, dock the pocket money.

Do keep up. The money has been refunded. Despite the usual sanctimonious drivel on here.

zagfles

IanManc wrote: »

Well with a posting total of 13435 posts on this site - which is much more than most other contributors to the thread - then it would appear that you produce far more "sanctimonious drivel" than the rest of us.

Oh, and if you kept up yourself you would realise that the other contributors to the thread said that Halifax had done nothing wrong and wouldn't pay anything, but that the best prospect for getting any money was to explain the situation to Microsoft and ask for the money back which is exactly what worked.

A small number of posts said that. The majority was the usual clueless rubbish.

Anyway good result in the end. Hope everyone's delighted

yoshiyella

zagfles wrote: »

A small number of posts said that. The majority was the usual clueless rubbish.

Anyway good result in the end. Hope everyone's delighted

I doubt Microsoft are

DCFC79

karljt2013 wrote: »

It only takes a few minutes to set up if you are tech savvy enough to understand that it needs setting up in the first place. When you are a working parent with a boy and a girl - the boy plays fortnite and the girl plays roblox and you already have a thousand jobs to do this can be VERY easy to miss. The pester power can be immense. And the consequences of that mistake should not be your entire damn bank account being cleaned out by dozens and dozens of identical transactions.

Many of you guys are quick to judge without looking at it from a human level. We aren't all Sheldon Cooper from the big bang theory.

The week we have had getting this refund back has made me realise there needs to be an MP (or a public champion like Martin Lewis) who investigates these companies and I will explain why.

When we first rang Halifax in shock they said something quite peculiar on the phone. They revealed that they have a very close working relationship with roblox. And if you put on your conspiracy hat you start to wonder "Why the hell would a high street bank have such a close relationship with a computer game company?"

in our case the child spent £465 without permission. That was too much of a loss to shoulder so we had to approach all three companies (Halifax, Roblox and Microsoft) to plead our case.

Just think of the many thousands of times this has happened where the amount lost is too little to kick up a fuss. Anything under £100 and the vast majority of people would just scrap it as a loss. It's took us nearly a week to communicate with all three.

I maybe ranting here but underneath the surface something seems to stink to high heaven with these "In game purchases".

I wouldn't be surprised if somebody did some serious investigative digging there would be some pretty scandalous facts revealed. That is why I am taking halifax to the ombudsman. This is no longer about the money. I want to suggest to the ombudsman that there is some kind of mutually beneficial/symbiotic relationship between banks and these massive game companies.

Rant over.

Videos on youtube, instructions.

Lol I cant see the ombudsman talking to the game companies but give it a go.
Its how the games companoes make the money from in game purchases.

Kudos to Microsoft for refunding the money.

deadendwaterfall

IanManc wrote: »

Well with a posting total of 13435 posts on this site - which is much more than most other contributors to the thread - then it would appear that you produce far more "sanctimonious drivel" than the rest of us.

Oh, and if you kept up yourself you would realise that the other contributors to the thread said that Halifax had done nothing wrong and wouldn't pay anything, but that the best prospect for getting any money was to explain the situation to Microsoft and ask for the money back which is exactly what worked.

I used to think that Microsoft had very strict 'no refund' polices in this respect.

zagfles

deadendwaterfall wrote: »

I used to think that Microsoft had very strict 'no refund' polices in this respect.

Wonder what caused them to change their policy

SuperPikachu

karljt2013 wrote: »

When we first rang Halifax in shock they said something quite peculiar on the phone. They revealed that they have a very close working relationship with roblox. And if you put on your conspiracy hat you start to wonder "Why the hell would a high street bank have such a close relationship with a computer game company?"

Who on earth told you that? If it was the CS operator on the phone then they are chatting out their !!! to try and emphasize with you I expect as it is not true and they would not be told even if it were.

Good luck with the Ombudsman, some of them see this sort of thing as a challenge so will be interesting what you hear back, or "your friend".

awtech83

Wow.. this thread has been quite a read.

Glad everything worked out for the OP/her friend... Microsoft is usually pretty good, if the situation is explained politely.