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Friend's Daughter has spent £450 on Roblox without her knowledge
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People go on rants when they are not allowed to use the money in their accounts. You go on rants when they are allowed to use their money.
The problem was created by your friend's daughter, and the root cause was that your friend had not protected her gambling account. The bank has no responsibility for your friend's failures.
I think 27 x £7.69 payments being allowed through in 51 minutes is a total failure of any fraud system and just based on that information alone I would never bank with them on that basis. What if she had £5000 in the account? Or £10,000?
They only stopped paying out when she ran out of money.0 -
karljt2013 wrote: »I think 27 x £7.69 payments being allowed through in 51 minutes is a total failure of any fraud system and just based on that information alone I would never bank with them on that basis. What if she had £5000 in the account? Or £10,000?
They only stopped paying out when she ran out of money.
The parent needs to be held accountable for it since they didn't put security measures in place.
OP don't go making duplicate threads, you let the board guides decide if it needs to be moved.0 -
Can I just note I bank with Halifax and I'm satisfied with the service provided.0
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But it wasn't fraud. In what way has the fraud system failed?karljt2013 wrote: »I think 27 x £7.69 payments being allowed through in 51 minutes is a total failure of any fraud system0 -
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When TSB gave £5 cashback for debit card transactions, I'd do 20+ in 5 minutes every month and never had one stopped... Figure into that TSB isn't my main ac..and it was to my online casino account - so not that unusual either.0
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You friend really needs to get Thier daughters accounts setup correctly.
Microsoft offer some really good tools to stop these kinds of things, people just don't use them. I suspect the Robux will have been spent by now.
However give them a call and see if they will offer any goodwill gesture, there is a phone number on this page.
https://support.microsoft.com/en-gb/help/28808/microsoft-store-contact-supportThe only way of finding the limits of the possible is by going beyond them into the impossible.
Arthur C. Clarke0 -
How old's the daughter??
I'd be confiscating the device and stopping it (yes, all of it) out of her pocket money at the very least. This isn't fraud, it's someone who either (if it's an older child) hasn't explained to them how this works so that they understand or (if it's a younger child) has left them playing online unsupervised for far too long.
I don't think the bank can be blamed for a basic lack of parenting.No longer a spouse, or trailing, but MSE won't allow me to change my username...0 -
Yet again Ignorance is no excuse.0
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