Friend's Daughter has spent £450 on Roblox without her knowledge

Tallaght

Yet again Ignorance is no excuse.

Ergates

karljt2013 wrote: »

She rang Halifax last night and they say they won't take any responsibility because it isn't fraud (her daughter did it). We are very unhappy with that response. Especially consideing they allowed twenty seven £7.69 transactions through unchallenged in the space of 51 minutes. If that isn't enough to trigger an anti fraud system I don't know what is. They only stopped paying out when she ran out of money at 6pm last night. We are going to try the resolver tool next.

If, as you seem to suggest, you think this is fraud, then the one who committed it is your friend's daughter.

Is that really a route your friend wants to go down?

Forwandert

If you contact roblox explain the situation, also explain how you've corrected things and put measures in place (card detail removal etc) and you have a slim chance of them refunding the payments. I also would be very polite. VERY polite.

My daughter stayed at her friends house with her contract mobile phone I hadn't set it up for pay via mobile but apparently you don't have too. Her friend (who we later found out later had done this previously with her father's phone) showed her how to set it up they used it for roblox and some other game i'd never heard of, first I heard about it was when I got an O2 notification I was at my credit limit. After some going back and forth with google/roblox roblox refunded the payments a couple of days later. She still hasn't got the phone back.

NewToTheUkAgain

Unfortunately this also happened to us with this Roblox, we deleted it and paid the bill, at the end of the day it was my partner that forgot to remove the card details and the liability lay with us. Luckily we spotted it as it was being spent, just by doing routine banking and ours was only £150, but it could of ended up much more otherwise.

stehouk

No sympathy from me, if you give children unsupervised internet access or let them use your'e phone to keep em quiet then you cannot then blame the children.

We have children with tab's, we let them download as many free to use games as they need and explain to them that any in-app purchase's are not allowed, we check what games they have downloaded and make sure they are age appropriate and then we turn off the wifi on the tab.

TrickyDicky101

My son periodically wants to buy credits/currency for Fortnite (or other games) - I always go through the slightly cumbersome process of adding a payment method - paying for the stuff - and immediately deleting the payment method from the account just so there is no way this can happen to me (well, unless my son deliberately tried to defraud me which would be a different issue altogether).

[Deleted User]

It's not fraud.

Children should be using their own separate child/guest account on the console that isn't linked to the adults account.

Also you should block in-game purchases through the settings -this can be done.

The only person at fault here, unfortunately, is you

MEM62

karljt2013 wrote: »

The purchases were made without knowledge or permission, but the bank card was used in July and must have remained on the account. She assumed you had to type in the three digit code to purchase more.

That does not make the fraudulent. If you do not want purchases made without your knowledge then you should follow the protocols that are available to restrict this. Your friend has relied on 'assuming' that the 3-digit code would be required for future purchases. Assumptions carry a risk and she has been caught out.

karljt2013 wrote: »

I think 27 x £7.69 payments being allowed through in 51 minutes is a total failure of any fraud system and just based on that information alone I would never bank with them on that basis. What if she had £5000 in the account? Or £10,000?

They only stopped paying out when she ran out of money.

Again there has been no fraud so to say that the fraud system has failed in nonsense. The fraud system is irrelevant as none of the transactions were fraudulent.

Your friend allowed her daughter access to her account via the game. There are controls that could have been put in place to restrict the spending but your friend did to use these. You cannot blame Halifax and expect them to pick up the tab. She has to take responsibility and, more importantly, remove the association between the gaming account and her card.

DCFC79

Hope the OP comes back to take on board the advice and pass it onto the friend.

HornetSaver

soulsaver wrote: »

When TSB gave £5 cashback for debit card transactions, I'd do 20+ in 5 minutes every month and never had one stopped... Figure into that TSB isn't my main ac..and it was to my online casino account - so not that unusual either.

Ah yes, TSB. A prime example of a bank with a dependable IT system that only takes action which the customer would want. :cool: