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TUI plane seat reservation

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  • martindowmartindow Forumite
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    jpsartre wrote: »
    There is no cost to the train company to allocate seats to passengers so there's no cost to include.
    They have to set up the web site to allow seat reservations and on the train either cardboard tickets need to be placed on seats or something plugged into the electronic seat reservations system.


    There must be costs involved in this which as has been said is built into the ticket prices.
  • jpsartrejpsartre Forumite
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    Fair enough, there are obviously some costs to offering advance seat selection. Let me rephrase the point then: The charges for advance seat selection that are in place with many airlines do not reflect the actual cost of offering this product.
  • edited 9 October 2018 at 5:34PM
    NoodleDoodleManNoodleDoodleMan Forumite
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    edited 9 October 2018 at 5:34PM
    Perhaps it varies between train companies ?

    I know that certain bus operators charge a small fee for reserved seats - and others simply don't offer the option.

    I have limited experience of flying except as a couple, and we've never been seated separately in 40 + years of package holidays, flight only deals and air connections to join a cruise ship.

    We have been allocated aisle seats in the same row a very few times which is not an issue for us, although I understand some punters consider that as separate seating.

    On two occasions we have had grandkids in the party and the airline tried to have me pay extra to sit the group together - I challenged top management to justify this and they relented both times as a "goodwill" gesture.
  • CardinalWolseyCardinalWolsey Forumite
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    I for one welcome the fact that you can reserve seats in advance, and I don't even mind paying for it. It means I can guarantee some peace and quiet sat away from my children for the duration of the flight, whereas in the past the airline always used to just seat us together!
  • MataNuiMataNui Forumite
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    Even paying to reserve doesnt mean you get what you want with some airlines.


    We booked with Jet2 and payed for and reserved 2 extra leg room seats for both the outbound and return journeys at the time of booking.



    When we boarded the plane on the outbound we found the seats were not extra leg room, just standard. The seat numbers were what we reserved though. Turns out the plane configuration was different to the one on the booking (two seats by the door were on the other side of the aircraft) so our 'extra leg room' were not extra leg room on that plane. It was a good job i had the email confirmation with me that proved i had payed for the extra leg room so they moved us once everyone was seated. Exactly the same problem on the way back.


    Had they sold those seats and not been able to move us i bet they wouldnt of refunded the money.
  • Important update! We have recently reviewed and updated our Forum Rules and FAQs. Please take the time to familiarise yourself with the latest version.
  • bradders1983bradders1983 Forumite
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    MataNui wrote: »
    Even paying to reserve doesnt mean you get what you want with some airlines.


    We booked with Jet2 and payed for and reserved 2 extra leg room seats for both the outbound and return journeys at the time of booking.



    When we boarded the plane on the outbound we found the seats were not extra leg room, just standard. The seat numbers were what we reserved though. Turns out the plane configuration was different to the one on the booking (two seats by the door were on the other side of the aircraft) so our 'extra leg room' were not extra leg room on that plane. It was a good job i had the email confirmation with me that proved i had payed for the extra leg room so they moved us once everyone was seated. Exactly the same problem on the way back.


    Had they sold those seats and not been able to move us i bet they wouldnt of refunded the money.

    They probably would had you contacted them, dont be negative.

    Anyway I see the OP has flounced off, probably because everyone didnt agree with him.
  • zagfleszagfles Forumite
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    MataNui wrote: »
    Even paying to reserve doesnt mean you get what you want with some airlines.


    We booked with Jet2 and payed for and reserved 2 extra leg room seats for both the outbound and return journeys at the time of booking.



    When we boarded the plane on the outbound we found the seats were not extra leg room, just standard. The seat numbers were what we reserved though. Turns out the plane configuration was different to the one on the booking (two seats by the door were on the other side of the aircraft) so our 'extra leg room' were not extra leg room on that plane. It was a good job i had the email confirmation with me that proved i had payed for the extra leg room so they moved us once everyone was seated. Exactly the same problem on the way back.


    Had they sold those seats and not been able to move us i bet they wouldnt of refunded the money.
    All airlines do this. You don't reserve a seat, you request a preferred seat. Every airline's T&Cs will state that you aren't guaranteed the seat you selected and can be moved elsewhere.
  • bradders1983bradders1983 Forumite
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    zagfles wrote: »
    All airlines do this. You don't reserve a seat, you request a preferred seat. Every airline's T&Cs will state that you aren't guaranteed the seat you selected and can be moved elsewhere.

    In the case of extra legroom though you are paying more than for a normal seat, so they should refund you if due to other circumstances this changes to a bog standard seat.
  • zagfleszagfles Forumite
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    In the case of extra legroom though you are paying more than for a normal seat, so they should refund you if due to other circumstances this changes to a bog standard seat.
    They should but probably don't have to.
  • pingupingu Forumite
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    i have never paid and never will
    i always arrive early so check in staff have no excuse only once was told we are going to be separated cos they were waiting if customers may pay to sit together wife(very nervous flyer) just said no way she was sitting on her own they called the supervisor who said ok but if there is a paying customer we might have to move(once boarding card issued how they were going to do that)

    i have noticed even schedule airlines started to charge if you want to pick a seat.

    with thomas cook it depends on holiday package in june we got to pick the seat and 20kg luggage but last week we didnt and standard 15kg.

    my tip is arrive as early as you can also if lounge is booked you want to make most of it!
    Honesty is the best policy doesn't matter which web site
    you are on!

    if i had known then what i know now!

    a bargain is only a bargain if you really need it!
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