TSB complaint. Compensation offered.

swindiff

Finally have letters from TSB confirming compensation payout after their disastrous IT upgrade back in April.

I simply filled out the automated complaint for mine and my wife's accounts using the resolver website.

The hilarious thing is that I have received £75 Compensation and my wife £50. Is this sexism from TSB :rotfl:

We have had a laugh about it this morning and are happy with the compensation but the wife will be calling on Monday to find out why she isn't getting the same compensation as me for what was exactly the same complaint.

Shakin_Steve

There was someone who posted saying they got £400 or thereabouts. :cool:

swindiff

That would have been nice. To be honest I was happy with anything we got. We were not really inconvenienced at all. We just have £1500 each in our accounts for the interest. Never actually use them for day to day banking.

Shakin_Steve

This from 'longlegged' on 28th September:

"Had a call this morning, requesting further details about my complaint. I got a call back just and was offered £400 compensation. I had to ask her to repeat the amount as I was stunned.

I didn't particularly have much difficulty other than the access problems which everybody had, and only complained as Martin recommended.....thanks Martin!"

veryintrigued

They'll probably reduce yours to 50 now

Mnd

I was out of pocket by £9 as they failed to take a direct debit which meant my Lloyds account didn't pay interest for 1 month. I haven't heard from them yet

Dragonfly1

I have just received an offer of £150 for the "inconvenience and distress" of not being able to log online for 3 or 4 days back when the IT problems occured.

Obviously astonished. It was pre-authorised before they phoned me & was their opening offer without me asking or pushing. I was expecting £25.....

And I have never bought anything on either of my 2 TSB Classic Plus accounts - they simply accrue interest for the last couple of years.

EDIT: Just to clarify, I didn't ever escalate this to the Ombsudmen or chase the complaint. They simply have finally got round to contacting me about the original complaint

Nick_C

Really useful to get this feedback. If they offer me less than £100 I'll escalate it. Thanks!

greyteam1959

I escalated my complaint with TSB to the FOS who told TSB to settle with me £30 for telephone calls & £150 for 'inconvenience'.
I declined this & it went to a 'senior investigator' who agreed with the first figure.
I decided to accept the £180 & get the job finished with.
As soon as I receive the £180 from TSB I will be closing all my accounts with them.

alandaniel132

TSB might need pay a lot of compensation?
will TSB go bankrupt?

Thrugelmir

alandaniel132 wrote: »

TSB might need pay a lot of compensation?
will TSB go bankrupt?

No. They'll simply find ways of clawing the "compensation" paid back from their customer base.