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TSB complaint. Compensation offered.

edited 30 November -1 at 1:00AM in Budgeting & Bank Accounts
63 replies 13K views
swindiffswindiff Forumite
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edited 30 November -1 at 1:00AM in Budgeting & Bank Accounts
Finally have letters from TSB confirming compensation payout after their disastrous IT upgrade back in April.

I simply filled out the automated complaint for mine and my wife's accounts using the resolver website.

The hilarious thing is that I have received £75 Compensation and my wife £50. Is this sexism from TSB :rotfl:

We have had a laugh about it this morning and are happy with the compensation but the wife will be calling on Monday to find out why she isn't getting the same compensation as me for what was exactly the same complaint.
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  • Shakin_SteveShakin_Steve Forumite
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    There was someone who posted saying they got £400 or thereabouts. :cool:
    I came into this world with nothing and I've got most of it left.
  • swindiffswindiff Forumite
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    That would have been nice. To be honest I was happy with anything we got. We were not really inconvenienced at all. We just have £1500 each in our accounts for the interest. Never actually use them for day to day banking.
  • Shakin_SteveShakin_Steve Forumite
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    This from 'longlegged' on 28th September:

    "Had a call this morning, requesting further details about my complaint. I got a call back just and was offered £400 compensation. I had to ask her to repeat the amount as I was stunned.

    I didn't particularly have much difficulty other than the access problems which everybody had, and only complained as Martin recommended.....thanks Martin!"
    I came into this world with nothing and I've got most of it left.
  • veryintriguedveryintrigued Forumite
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    They'll probably reduce yours to 50 now ;)
  • MndMnd Forumite
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    I was out of pocket by £9 as they failed to take a direct debit which meant my Lloyds account didn't pay interest for 1 month. I haven't heard from them yet
    No.79 save £12k in 2020. Total end May £11460 Annual target £24000
  • edited 6 October 2018 at 3:22PM
    Dragonfly1Dragonfly1 Forumite
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    edited 6 October 2018 at 3:22PM
    I have just received an offer of £150 for the "inconvenience and distress" of not being able to log online for 3 or 4 days back when the IT problems occured.

    Obviously astonished. It was pre-authorised before they phoned me & was their opening offer without me asking or pushing. I was expecting £25.....

    And I have never bought anything on either of my 2 TSB Classic Plus accounts - they simply accrue interest for the last couple of years.

    EDIT: Just to clarify, I didn't ever escalate this to the Ombsudmen or chase the complaint. They simply have finally got round to contacting me about the original complaint :)
  • Nick_CNick_C Forumite
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    Really useful to get this feedback. If they offer me less than £100 I'll escalate it. Thanks!
  • greyteam1959greyteam1959 Forumite
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    I escalated my complaint with TSB to the FOS who told TSB to settle with me £30 for telephone calls & £150 for 'inconvenience'.
    I declined this & it went to a 'senior investigator' who agreed with the first figure.
    I decided to accept the £180 & get the job finished with.
    As soon as I receive the £180 from TSB I will be closing all my accounts with them.
  • alandaniel132alandaniel132 Forumite
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    TSB might need pay a lot of compensation?
    will TSB go bankrupt?
  • ThrugelmirThrugelmir Forumite
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    TSB might need pay a lot of compensation?
    will TSB go bankrupt?

    No. They'll simply find ways of clawing the "compensation" paid back from their customer base.
    “An investor who has all the answers doesn’t even understand all the questions.” - John Templeton
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