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TSB complaint. Compensation offered.

edited 30 November -1 at 1:00AM in Budgeting & Bank Accounts
63 replies 13K views
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  • jimjamesjimjames Forumite
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    gash wrote: »
    Very happy with the money, but still amazed they haven't actually notified me and forced yet another call into their call centre. Happy days though :)

    I thought the same. To generate additional call centre traffic seems like another case of shooting themselves in the foot again. Give payments a better description or align the letters & payments better
    Remember the saying: if it looks too good to be true it almost certainly is.
  • edited 24 November 2018 at 1:31PM
    brighton68brighton68 Forumite
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    edited 24 November 2018 at 1:31PM
    Hi

    I received a mobile text message from the TSB this week and said my TSB complaint has been closed and funds had been paid into my account. After checking online I received to 2 payments totalling £150. Considering the amount of time wasted contacting the TSB, having to pay my landlord delayed rent in cash, and reclaiming a direct debit that should of been stopped I am satisfied with the compensation. But I wonder if I should complain again and ask for more compensation for the amount of stress it caused me at the time. I think it would of been more appropriate of the TSB to at least be telephoned or written to for my original complaints.
  • KatiehoundKatiehound Forumite
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    Needless to say haven't heard a word from them lately.

    Added to that as the a/c is paperless I have decided to read the 'important' docs they have sent.
    Just a load of Gobbledegook!
    Every single number has been blocked out (even their address!) as you can imagine that makes interesting reading for a financial statement!!!:eek:

    Can I be bothered to put in yet another complaint??
    Being polite and pleasant doesn't cost anything!
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  • KatiehoundKatiehound Forumite
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    Finally, finally (after about 4 letters requesting my patience!) letter arrived today listing my complaints from April- luckily nothing very major.
    No idea about when money will be credited but it says I will receive £100 + £50. Fine - no reasons given for all the problems ,but I can live with that!
    Being polite and pleasant doesn't cost anything!
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    Many thanks


  • Hi,
    Having received my compenstation. Thought i will search to get idea of payout incase TSB ripped me off..
    Reading through this post it seems i have the highest currently at £500:rotfl:.
    I am thinking of disputing thiswith threat of escalating to ombudsman and see whether they will revise offer better.
  • eskbankereskbanker Forumite
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    system1000 wrote: »
    Hi,
    Having received my compenstation. Thought i will search to get idea of payout incase TSB ripped me off..
    Reading through this post it seems i have the highest currently at £500:rotfl:.
    I am thinking of disputing thiswith threat of escalating to ombudsman and see whether they will revise offer better.
    While I can understand the desire to compare your compo with others', on what objective basis would you contend that £500 isn't appropriate for the issues you experienced?

    You can hardly go to TSB or FOS saying that some anonymous internet poster(s) claimed to have got more for a similar issue, so need to be in a position to argue your case on its own merits....
  • KatiehoundKatiehound Forumite
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    system1000 wrote: »
    Hi,
    Having received my compenstation. Thought i will search to get idea of payout incase TSB ripped me off..
    Reading through this post it seems i have the highest currently at £500:rotfl:.
    I am thinking of disputing thiswith threat of escalating to ombudsman and see whether they will revise offer better.
    On what grounds?
    For one thing I would think TSB/ ombudsman would check to see just how inconvenienced you were by the whole fiasco.
    For £500 I would think it needed to be a major melt down, so for even more... a financial catastrophe!
    Being polite and pleasant doesn't cost anything!
    If you found my posting helpful please hit the "Thanks" button!
    Many thanks


  • masonicmasonic Forumite
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    system1000 wrote: »
    Reading through this post it seems i have the highest currently at £500:rotfl:.
    I am thinking of disputing thiswith threat of escalating to ombudsman and see whether they will revise offer better.
    The highest is likely to end up considerably higher than £500. But would you be willing to suffer an equivalent amount of frustration drawn out over many months in order to secure it?
  • No_6No_6 Forumite
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    It is the inter.net ..thinging ..so I could say £850
    so prove it ! £500 ????
  • moleratmolerat Forumite
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    £25 just appeared in my account, marked as FP but no reference. I assume this is compensation for my complaint which was very minor.
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