Robbed in hotel room. Who is liable?

Jan1975

Last night my husband was followed to his Hotel room. He was pushed inside physically assaulted and the perpetrators stole his Rolex watch and approximately £500 in cash and euros.

Hotel security and police were called statements were taken and everybody left.

He is an executive gentleman. He was Staying in the hotel and was returning from dinner with colleagues. He was staying in a five star hotel. (Major international chain)

He went to speak to the hotel manager this morning and was told that as this was a police matter the hotel was not liable.

Is the hotel liable for this incident

He went to speak to the hotel manager this morning and was told that as this was a police matter the hotel was not liable.

Is the hotel liable for this incident? Surely the hotel security should be preventing unauthorised persons going up to the bedroom floors?

Does anybody have any legal understanding as to this situation?

marliepanda

Jan1975 wrote: »

Last night my husband was followed to his Hotel room. He was pushed inside physically assaulted and the perpetrators still his Rolex watch and approximately £500 in cash and euros.

Hotel security and police were called statements were taken and everybody left.

He is an executive gentleman. He was Staying in the hotel and was returning from dinner with colleagues. He was staying in a five star hotel. (Major international chain)

He went to speak to the hotel manager this morning and was told that as this was a police matter the hotel was not liable.

Is the hotel liable for this insta staying in the hotel and was returning from dinner with colleagues. He was staying in five star hotel. (Major international chain)

He went to speak to the hotel manager this morning and was told that as this was a police matter the hotel was not liable.

Is the hotel liable for this incident? Surely the hotel security should be preventing on authorised persons going up to the bedroom floors?

Does anybody have any legal understanding as to this situation?

It is a police matter.

What is an executive gentleman? Why does it matter how many stars the hotel has? A crime has been committed, end of.

I have never been in a hotel where I am checked at the door, 1* or 5*

giraffe69

I have never been in a hotel where I am checked at the door, 1* or 5*

but hotels these days often have doors to the entrance, the lifts and the corridors opening only on the swiping of a valid room card.

shaun_from_Africa

Does he have any insurance that he can claim from?

comeandgo

The hotel is not liable, you will have a police report number, use your insurance.

JJ_Egan

marliepanda wrote: »

It is a police matter.

What is an executive gentleman?

I have heard of executive gentlemans clubs .

marliepanda

giraffe69 wrote: »

but hotels these days often have doors to the entrance, the lifts and the corridors opening only on the swiping of a valid room card.

Some do, yes, and some don't.

All a potential thief would need to do is stand with someone who has already swiped their card to gain access to a lift, or shadow someone through a door. We've all held doors and lifts for people...

stripeyfox

You would expect the hotel to have reasonable precautions regarding security - trying to prevent unauthorised persons from accessing areas but it is unlikely to amount to a guarantee of guest security,

An unpleasant incident but I doubt the hotel would be "liable". I would expect them to cooperate regarding CCTV footage etc though

marliepanda

JJ_Egan wrote:

I have heard of executive gentlemans clubs .

Now we know what the cash was for :cool::cool: (or indeed, where the cash actually went!)

Dasa

giraffe69 wrote: »

but hotels these days often have doors to the entrance, the lifts and the corridors opening only on the swiping of a valid room card.

Not the ones I've ever stayed in. The last one had an entrance to the front reception, one from the gardens into the bar and another from the car park at the back of the hotel. We'd go from the carpark up to our room and not see another person on the way sometimes.


I'd say this is a police matter and contents insurance to deal with assuming the stuff stolen is insured.

agrinnall

giraffe69 wrote: »

but hotels these days often have doors to the entrance, the lifts and the corridors opening only on the swiping of a valid room card.

My experience is that this is far more prevalent in budget hotels, the supposedly higher class ones presumably hope to convince their guests that they have additional staff performing the security duties, but I've never seen a lot of evidence of it (and this thread seems to back that up).