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Robbed in hotel room. Who is liable?

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Comments

  • Jan1975
    Jan1975 Posts: 9 Forumite
    An executive gentlemen is a professional businessman. I didn’t want you thinking he was a jack the lad on a business jolly after a huge number of pints of lager!

    The cash was for our holiday! (Very saucy!)

    Apologies for errors in previous post. I should have done a proof read!

    Yes we have insurance but I’m shocked that you can be robbed in a hotel room and it be ‘your’ fault! Especially in a high end hotel.
  • Dasa
    Dasa Posts: 702 Forumite
    Tenth Anniversary 500 Posts
    Jan1975 wrote: »
    An executive gentlemen is a professional businessman. I didn’t want you thinking he was a jack the lad on a business jolly after a huge number of pints of lager!

    The cash was for our holiday! (Very saucy!)

    Apologies for errors in previous post. I should have done a proof read!

    Yes we have insurance but I’m shocked that you can be robbed in a hotel room and it be ‘your’ fault! Especially in a high end hotel.




    Your fault, where did that come from? You could complain to the hotel chain about the lack of security but that's about it. Things happen. Is it a supermarket's fault if a thief steals from a customer's bag when shopping in the store? No.
  • AndyMc.....
    AndyMc..... Posts: 3,248 Forumite
    1,000 Posts Combo Breaker
    Jan1975 wrote: »
    An executive gentlemen is a professional businessman. I didn’t want you thinking he was a jack the lad on a business jolly after a huge number of pints of lager!

    The cash was for our holiday! (Very saucy!)

    Apologies for errors in previous post. I should have done a proof read!

    Yes we have insurance but I’m shocked that you can be robbed in a hotel room and it be ‘your’ fault! Especially in a high end hotel.,


    No one has said it’s his fault.
  • Nick_C
    Nick_C Posts: 7,622 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Home Insurance Hacker!
    agrinnall wrote: »
    My experience is that this is far more prevalent in budget hotels, the supposedly higher class ones presumably hope to convince their guests that they have additional staff performing the security duties, but I've never seen a lot of evidence of it (and this thread seems to back that up).

    Not sure what you mean by a budget hotel. It's very common in the US in 4 and 5 star hotels to need a key card to get to your room.

    I think its becoming more common in the UK, being designed in to new hotels. I stayed at a new Hampton recently that had this feature. I don't know whether you would regard that as budget or not!
  • marliepanda
    marliepanda Posts: 7,186 Forumite
    Jan1975 wrote: »
    An executive gentlemen is a professional businessman. I didn’t want you thinking he was a jack the lad on a business jolly after a huge number of pints of lager!

    The cash was for our holiday! (Very saucy!)

    Apologies for errors in previous post. I should have done a proof read!

    Yes we have insurance but I’m shocked that you can be robbed in a hotel room and it be ‘your’ fault! Especially in a high end hotel.

    When someone is robbed it doesnt matter if they are a drunk jack the lad or a 'executive gentleman...' A robbery is a robbery.

    How do you equate calling and reporting it to the police with it being 'his fault' It is not his fault, nor the hotels fault, it is the robbers fault.
  • agrinnall
    agrinnall Posts: 23,344 Forumite
    10,000 Posts Combo Breaker
    Nick_C wrote: »
    Not sure what you mean by a budget hotel. It's very common in the US in 4 and 5 star hotels to need a key card to get to your room.

    I think its becoming more common in the UK, being designed in to new hotels. I stayed at a new Hampton recently that had this feature. I don't know whether you would regard that as budget or not!


    I stay quite often in Premier Inn and Travelodge, and many of these require a key card to get access to the guest areas of the hotels, either through a door or to summon the lift. Of course hotels of all types use key cards for room access, but the fancier hotels (in my quite limited experience) have much more open access to the guest areas, so for instance anyone can walk in off the street and press the lift button without needing a card to do so.
  • bigisi
    bigisi Posts: 925 Forumite
    When someone is robbed it doesnt matter if they are a drunk jack the lad or a 'executive gentleman...' A robbery is a robbery.

    How do you equate calling and reporting it to the police with it being 'his fault' It is not his fault, nor the hotels fault, it is the robbers fault.

    Unfortunately we're all now led to believe everything is somebody's "fault" so we can claim thousands in compensation from them. While the OP might not be chasing compo in this instance it's quite obvious she knows nothing is going to come of chasing the robber who will most likely never be caught so she is going after the next best thing - the hotel because there must be someone to "blame".

    This is exactly what insurance is for but people would much rather blame and claim from someone else.
  • neilmcl
    neilmcl Posts: 19,460 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    The only person at fault here is the thief, end of. Not really much more discuss, is there.
  • meer53
    meer53 Posts: 10,217 Forumite
    Tenth Anniversary 10,000 Posts Combo Breaker
    Why would he have £500 cash on him ?
  • Jan1975
    Jan1975 Posts: 9 Forumite
    Today he was due to fly out to join me and our daughter on holiday. £150 and €350.

    We have four lots of insurance that cover the items that were taken but it’s the complete incomprehensible fact that you think you are safe in a five star hotel and you are not and there is NO apology from the hotel or acknoledgement that they have done anything wrong!

    Due to the attack he has had to stay in London for another night to complete another interview by the police. the hotel have said they’ll ‘find him a room’ in another location.

    I’m just appalled. We don’t need compensation we need an explanation.
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