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  • Ive tried to sign up with Marcus today. Got through to them sending me a verification email. Waited a while to get one. Typed it in correctly but it said I hadn't. Resent it. Again, waited a while to get it. Again, didn't work. Tried same code again but still didn't work. Resent it again. Got third one a little quicker. Typed it in correctly. And now it says I'm locked out and need to call them.

    I typed all three verification codes into the browser correctly as soon as I got them via email. So it must be something wrong their end. Perhaps the codes taking so long to get to me that they are no longer valid, the third got to me within 15 minutes though...

    Has anyone else had this problem? I don't even know if I'm on their system yet. Might be worth trying again. I can't call them today as I'm working. All very frustrating.


    You are using the UK site rather than the US one ??
    Don't wait for your ship to come in, swim out to it.
  • Masomnia
    Masomnia Posts: 19,506 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    Hi. Does anyone know if you can produce pdf statements on the Marcus platform?
    “I could see that, if not actually disgruntled, he was far from being gruntled.” - P.G. Wodehouse
  • ColdIron
    ColdIron Posts: 9,991 Forumite
    Part of the Furniture 1,000 Posts Hung up my suit! Name Dropper
    Tarambor wrote: »
    And more than recouped if you have your bills come out of the 123 account. I currently get £10.64 a month cashback from gas, electric, water, phones, mortgage, council tax. If you remove the £4.28 mortgage it still more than covers the £60 a year fees.
    You can get the same cashback from the 123 Lite account so let's remove that from the equation. You can get the same 1.5% from Marcus as your 123 so let's remove that from the equation too. All that's left is the £48 difference in fees. You are paying more money than you need to
    1.5% on a savings account is pitiful especially when inflation is almost double that. I can't see why everyone is getting so enthusiastic about it when any money sat in it is going to be buying you less year on year. If your interest isn't at least the same as the rate of inflation you're setting fire to your money.
    A curious argument. Is your 1.5% interest from your 123 the same as the rate of inflation? One presumes that you are also setting fire to your money and also the additional £48 difference in fees
  • System
    System Posts: 178,369 Community Admin
    10,000 Posts Photogenic Name Dropper
    ColdIron wrote: »
    A curious argument. Is your 1.5% interest from your 123 the same as the rate of inflation? One presumes that you are also setting fire to your money and also the additional £48 difference in fees
    That account drip feeds two 5% Regular Saver accounts. The additional cash back from bills increases the effective return above the rate of inflation even after the monthly fee. Any returns from it are fed into a S&S ISA.
    This is a system account and does not represent a real person. To contact the Forum Team email forumteam@moneysavingexpert.com
  • talexuser
    talexuser Posts: 3,540 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    and still losing an extra £48 a year.
  • wallofbeans
    wallofbeans Posts: 1,487 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    You are using the UK site rather than the US one ??

    Yep, definitely using the UK site. Got 'login PIN' from the UK site so am sure. It's just none of them worked. Baffled.
  • busy_dad
    busy_dad Posts: 67 Forumite
    Seventh Anniversary 10 Posts
    Has anyone had a noticeable delay in receiving initial deposit into the account? I made a faster payment yesterday late afternoon and still not showing? Not panicking as only a test payment, but it is making me a little wary.
  • NoviceAngel
    NoviceAngel Posts: 2,274 Forumite
    Part of the Furniture
    tg99 wrote: »
    Called them on Friday and they said had not been declined but that sometimes the ID verification checks they do need further review if any details don’t exactly match based on the tools / verification services they use. Was advised could take up to 5 working days but then got an email yesterday confirming my account was now open and I have subsequently successfully transferred money in.

    Thanks for posting that, I have a 999/999 score on Experian so was amazed when my application wasn’t immediately opened - my application is still under review after 5 days! Not a brilliant opening account experience. (Ohh yes before anyone shouts at me I know an excellent credit score can be regarded as worthless)

    Oddly my mum has her account opened the same day and she had to provide ID passport and utility bill but mums was opened the same day within hours or uploading the docs.

    I’m not happy and just waiting for Marcus to pull their finger out and review my application. I’ll also be changing my 123 to 123 lite
    After reading PtL Vaubans Guide , please don't desert us, hang around and help others!

    Hi, we’ve had to remove part of your signature. If you’re not sure why please read the forum rules or email the forum team if you’re still unsure - MSE ForumTeam
  • Zero_Sum
    Zero_Sum Posts: 1,567 Forumite
    Tarambor wrote: »
    That account drip feeds two 5% Regular Saver accounts. The additional cash back from bills increases the effective return above the rate of inflation even after the monthly fee. Any returns from it are fed into a S&S ISA.

    Out of interest how much do you keep in your 123 account?

    If you have full £20k then the 1.26% you're really getting which is ok-ish
    If you have £10k then you're only getting about 1%

    You can still get access to the regular savers with 123 lite.

    I can sort of understand having the full version if you have £20k in as whilst you could get a better rate (1.3 - 1.4%) pre marcus it involved a bit of hassle sloshing money between accounts so it is easier.

    If you only have a few grand in, having the full version is utter madness.
  • RG2015
    RG2015 Posts: 6,073 Forumite
    Ninth Anniversary 1,000 Posts Name Dropper Photogenic
    busy_dad wrote: »
    Has anyone had a noticeable delay in receiving initial deposit into the account? I made a faster payment yesterday late afternoon and still not showing? Not panicking as only a test payment, but it is making me a little wary.
    The Marcus help page gives the following answer so it is probably a weekend issue.

    This could be due to a number of reasons. You could have sent the money outside of your linked account provider’s business hours, so the transaction is taking a little longer to show in your Marcus account.

    https://www.marcus.co.uk/uk/en/public-site/help
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