Marcus is live!

EachPenny

eskbanker wrote: »

Struggling to think how they could argue that employment and/or income data is necessary for opening a savings account, perhaps someone with time and inclination will challenge them on it.

Possibly justified under KYC/AML? As in does this customer's job/income profile fit with someone depositing £250k?

Not a strong or perfect justification by any means, but I've seen KYC/AML cited in far shakier circumstances. And if you don't want to provide them with the information then [STRIKE]it proves you've something to hide[/STRIKE] they aren't obliged to open an account for you. :whistle:

Doc_N

mattytun wrote: »

Yes, it was a breeze the other day.:D:cool:

It was indeed. And very easy to pay in. Not proving at all easy to get money out again, though, because the website's still down, and has been for several hours.

The words 'Mickey', 'Mouse' and 'outfit' spring readily to mind, whatever the pedigree of the parent company.

Terry_Towelling

I was able to access the site when it was last stated to be 'down' by users here and I've just tried again - no problem.

colsten

Terry_Towelling wrote: »

I was able to access the site when it was last stated to be 'down' by users here and I've just tried again - no problem.

I could log in successfully now as well. Let's hope we've seen the end of the issue.

interest_Ted

A word of caution - if you close your browser after signing in, Marcus doesn't seem to sign you out automatically. Have not tested to see if time activated or whatever, but just wanted to alert readers to be careful.
Ted

soulsaver

soulsaver wrote: »

Marcus is live! - not really apparently...

One of their CS cba to find out why my funds transfer got rejected for the 3rd time yesterday.. or when such error would be corrected.. or even the name of the team who is dealing with the issue.. too much trouble. Unimpressed.

Well credit where due - I got initial transfer attempt accepted this morning, showed up; made a 2nd bigger transfer in, showed up; made a £5 w/d hit linked ac in mins.

Only a shame it was my 5th daily attempt - & shame no notification they'd fixed the problem.. but ooray..! Time to de-clutter the spread sheet.. another Santander 123 fullfat to skimmed lite pro tem maybe..:)

Edit: They called at 18:30.. got take that bit back, too!

Uxb

I normal put "of independent means" in response to employment questions - though in Marcus's case this field's drop down box did not have the option available so I plumped for "retired" instead.

I used to have a problem over electronic ID checking until I discovered it was of a mismatch between the electoral roll available data of when I moved into the house and my real date of moving into the house - and it is correct that there should be this significant mismatch.
I just now quote the electoral roll data date which matches the CRA's data when asked for my date of moving in rather than the real one and all goes through smoothly.

RG2015

interest_Ted wrote: »

A word of caution - if you close your browser after signing in, Marcus doesn't seem to sign you out automatically. Have not tested to see if time activated or whatever, but just wanted to alert readers to be careful.
Ted

I have found that closing my browser does log me out (if I reopen the browser and click on Marcus on my history page). However, there is no automatic log out for inactivity if the browser remains open.

DennisTenus

RG2015 wrote: »

I have found that closing my browser does log me out (if I reopen the browser and click on Marcus on my history page). However, there is no automatic log out for inactivity if the browser remains open.

Oddly I've found that it does have inactivity timeout but doesn't refresh the page. So your balance is still on the screen or whatever then you click on something else after a while and it presents you with the login page. Not the best banking website ever that's for sure.

wallofbeans

Ive tried to sign up with Marcus today. Got through to them sending me a verification email. Waited a while to get one. Typed it in correctly but it said I hadn't. Resent it. Again, waited a while to get it. Again, didn't work. Tried same code again but still didn't work. Resent it again. Got third one a little quicker. Typed it in correctly. And now it says I'm locked out and need to call them.

I typed all three verification codes into the browser correctly as soon as I got them via email. So it must be something wrong their end. Perhaps the codes taking so long to get to me that they are no longer valid, the third got to me within 15 minutes though...

Has anyone else had this problem? I don't even know if I'm on their system yet. Might be worth trying again. I can't call them today as I'm working. All very frustrating.