Danske Bank Reward Current Account

[Deleted User]

I have just had a call from Danske to say my account had been passed to their department and they were ringing to let me know that they expect me to use my account for everyday banking, and that moving money in and straight back out for the reward was unacceptable.
I did say when applying that I wanted to see what the functionality was like before I did much with it , but the lady I spoke to said my account would now be monitored and closed if not used appropriately !

[Deleted User]

mummyof5 wrote: »

I have just had a call from Danske to say my account had been passed to their department and they were ringing to let me know that they expect me to use my account for everyday banking, and that moving money in and straight back out for the reward was unacceptable.
I did say when applying that I wanted to see what the functionality was like before I did much with it , but the lady I spoke to said my account would now be monitored and closed if not used appropriately !

Strange. When they started the reward current account there was a direct debit requirement which they removed. In doing so, they stressed that all you needed to do for the reward was to deposit the required monthly amount, pay the monthly fee and be signed up for paperless. Seems they are moving the goalposts.

hgt

mummyof5 wrote: »

I have just had a call from Danske to say my account had been passed to their department and they were ringing to let me know that they expect me to use my account for everyday banking, and that moving money in and straight back out for the reward was unacceptable.
I did say when applying that I wanted to see what the functionality was like before I did much with it , but the lady I spoke to said my account would now be monitored and closed if not used appropriately !

Hmm I shall expect a call from them too then, as that's all I do with my account also. Though are they actually allowed to close an account where we are meeting all the requirements stated..... I wonder if we'd have a case with the Financial Ombudsman here?

[Deleted User]

I know very odd, never known anything like it !

Herbalus

hgt wrote: »

Hmm I shall expect a call from them too then, as that's all I do with my account also. Though are they actually allowed to close an account where we are meeting all the requirements stated..... I wonder if we'd have a case with the Financial Ombudsman here?

You won’t have a case with the FOS. They can close the account for whatever reason they like, so long as it’s not lawfully discriminatory eg age, sex or race.

To give an example of why simply meeting requirements won’t protect you, I’d wager it’s not in their terms that they’ll close the account if you launder money through it, but they will do!

Zero_Sum

mummyof5 wrote: »

I have just had a call from Danske to say my account had been passed to their department and they were ringing to let me know that they expect me to use my account for everyday banking, and that moving money in and straight back out for the reward was unacceptable.
I did say when applying that I wanted to see what the functionality was like before I did much with it , but the lady I spoke to said my account would now be monitored and closed if not used appropriately !

Just set up a savings account DD, and use the debit card 2 or 3 times a month for small purchases if thats the case.

Zero_Sum

Deleted_User wrote: »

Strange. When they started the reward current account there was a direct debit requirement which they removed. In doing so, they stressed that all you needed to do for the reward was to deposit the required monthly amount, pay the monthly fee and be signed up for paperless. Seems they are moving the goalposts.

And almost contradicting themselves since they used to have the DD requirement then removed it.

If they want people to use the account, they should look to copy what the co-op have done. Need several DD's (well 1 weekly one) and 5p cashback on debit card transactions. Because of that i just use mine for small contactless spends now that cash is on its way out.

datz

mummyof5 wrote: »

I have just had a call from Danske to say my account had been passed to their department and they were ringing to let me know that they expect me to use my account for everyday banking, and that moving money in and straight back out for the reward was unacceptable.

First I have heard of something like this. When it comes to chasing benefits/rewards across (many?) accounts, those people are usually pretty obvious about using the accounts purely for perks and sticking to the bare minimum required to meet the critera for those benefits. And the banks seem to treat that minority of customers as just a cost of attracting the customers they want (because too many barriers would put off those genuine customers too).

Anyway, it's not a bad idea to make benefit-yielding accounts look more natural to the casual or algorithmic observer (as long as it causes the minimum of additional work). Somewhat going off on a tangent here, but I think it was Danske that had a standing order option for "every working day" of the month, which I remember finding amusing.

[Deleted User]

I was amused that the account hadn’t even been open two weeks when I got the call !

soulsaver

While on the subject of the poss weird & wonderful Danske Bank:

I have 2 accounts.. a solo & a joint.

In December they didn't pay the reward but wrote saying I hadn't fulfilled the requirement as I hadn't logged in.

I always log in monthly so felt this was incorrect, but couldn't be sure, so I now take a screen dump for proof.

Now this month another development: Both acs have SOs for the 2nd of the month to return the £1200 monthly deposit. In this case the 2nd of Feb was a w/e.. so one happened on Monday 4th .. but the other one failed.

I gave it an extra day and it still didn't happen.

I transferred it back manually today.

Just a heads up..