Virgin money RS - maturity

veryintrigued

Neil_Jones wrote: »

Well I have now had a letter asking to pay back just under £39 that I received due to a system error (the 'double interest' thing).

I'm in two minds as to just ignore it or get in contact telling them to get lost, because, well its not my fault their system can't count (and its documented in other posts on here this has happened on all the other regular savers). But on the other hand, if I want to get new Virgin Money products in the future this may count against me. Hmm.

Raise a complaint about their terrible systems and they'll write it off. They are well aware of their poor systems but unable or unwilling to fix.

Ashen

Bit bemused by the attempts to justify knowingly exploiting a known flaw, as if it was somehow an innocent error, and then somehow objecting to them asking for it back.

EDIT: slightly puzzled as to why my reply to the below has been deleted. Apparently a post pointing out false accusations is worse than the actual false accusations. And posts about exploiting a known system flaw to obtain money you're not entitled to are just fine!

veryintrigued

Ashen wrote: »

Bit bemused by the attempts to justify knowingly exploiting a known flaw, as if it was somehow an innocent error, and then somehow objecting to them asking for it back.

Remind us about those £1 direct debits you were looking to exploit Ashen....

1882

Finally rec'd my letter yesterday - I'm minded to ignore it.

veryintrigued

1882 wrote: »

Finally rec'd my letter yesterday - I'm minded to ignore it.

You could well be able to file that letter with one for the maturing issue 9 in two weeks.

veryintrigued

Just a heads-up that Virgin seem to have advised HMRC of the doubled interest even if you subsequently paid half back for at least some.

Maybe we should all write a letter to them demanding any tax overpayment back...

What an absolutely terribly out of control institution Virgin are.

tg99

veryintrigued wrote: »

Just a heads-up that Virgin seem to have advised HMRC of the doubled interest even if you subsequently paid half back for at least some.

Maybe we should all write a letter to them demanding any tax overpayment back...

What an absolutely terribly out of control institution Virgin are.

Does this mean they will have included it on the tax certificates they send to customers (I request certificates for each Virgin account in order to compile my tax return)? As if not then would leave customers (who have not paid back the overpaid interest) having underreported to HMRC.

veryintrigued

tg99 wrote: »

Does this mean they will have included it on the tax certificates they send to customers (I request certificates for each Virgin account in order to compile my tax return)? As if not then would leave customers (who have not paid back the overpaid interest) having underreported to HMRC.

All I can tell you is that the recently added interest details (from a Virgin online RS from 17/18) which have been reported to HMRC by Virgin (and are now showing via HMRC Gateway and being used for the 18/19 estimates) is that I and at least one other are showing them as being awarded double interest. Even for us who initially paid that double interest back.

Whats the emoji for wry smile?

karlie88

19/2/19

:eek::D

veryintrigued

My available balance has increased from 3501.59 to 3550 i.e. looks like 48.41 in interest and the account is now called an Easy Access E-Saver Reward 18

Edit - uncleared transaction of PRODUCT TRANSFER + £48.41