Add your feedback on energy supplier Yorkshire Energy

Shedman

Just to confirm what Brewerdave said...I've also had the cashback paid on my YE DD so very pleased.

newmaldenmum

ApologIes if this is the wrong thread but couldn't find one just for Cheap Energy Club. I'm trying to complete the info on this site for Cheap Energy Club with a view to switching. However my tarrif with YE isn't listed as an option under YE. I've checked my bills and I'm currently on the 'Ladybird Fixed' tarrif. The name on my bills is 'Daisy Energy Supply LTD, trading as Yorkshire Energy'. I've tried looking for Daisy Energy Supply Ltd in the list of suppliers but it isn't listed. Can anyone help? Many thanks

fewkeste

newmaldenmum wrote: »

ApologIes if this is the wrong thread but couldn't find one just for Cheap Energy Club. I'm trying to complete the info on this site for Cheap Energy Club with a view to switching. However my tarrif with YE isn't listed as an option under YE. I've checked my bills and I'm currently on the 'Ladybird Fixed' tarrif. The name on my bills is 'Daisy Energy Supply LTD, trading as Yorkshire Energy'. I've tried looking for Daisy Energy Supply Ltd in the list of suppliers but it isn't listed. Can anyone help? Many thanks

You haven't done anything wrong. It seems MSE might need to update their database. You are correct to select Yorkshire Energy as your supplier and on energyhelpline I can see that Ladybird is shown as a tariff you can select in the drop down list.

You could always use the energyhelpline comparison site to see if there are cheaper tariffs available then switch via MSE if they offer better incentives. Also, it might be worthwhile sending an email to MSE asking that they update their tariffs database for Yorkshire Energy.

newmaldenmum

Thanks for your help. Do you happen to know the email address for MSE? I did look for it earlier but couldn't find it.

fewkeste

newmaldenmum wrote: »

Thanks for your help. Do you happen to know the email address for MSE? I did look for it earlier but couldn't find it.

Scroll to the top of the page and click on the red/brown MoneySavingExpert.com logo at the very top. That will take you to the main website and in the black banner at the top (seventh from the LHS) there is a contact us link in white writing on a black background.

Click on that and it will take you to a page with different contact options on it. When you do email them to get them to update their YE tariffs list, can you tell them to stop describing YE as a new unproven company - they've just recently had their one year anniversary.

It's almost as though MSE has a downer on YE because YE don't pay them commission. I'm not saying that's the case - it just seems like that:D

Good luck and by the way, at the moment YE Green Weasel comes out cheapest (at least for me in the East Midlands on electricity only)

Orson_Carte

The switch over was easy and quick with no issues what so ever. The monthly billing is simple, all they ask from you is to submit a meter reading in order to keep the account accurate. As soon as they realised that I was building a credit, the quickly adjusted the DD downwards to correct matters. They respond quickly to any contact. The only thing that was not clear was that they take the first DD payment up front but other than that I would give them an A rating.

Tmaree

Think carefully about what you want from your energy provider before switching to Yorkshire Energy.

They request monthly meter readings but if your reading is outside the industry tolerance they will not accept your meter reading and estimate your bill and you might not even realise this has happened as it will depend on you receiving a certain message in the portal when inputting your reading and checking your bill closely for those words 'estimated'.

It has been confirmed to me by other providers and Citizen's Advice that there is no industry tolerance and this is a YE company specific policy. You are supposed to receive a message advising you that your reading is too high and are required to say yes to submitting those readings. I did not receive this button/request at the time of entering my reading which was approximately my 7th meter reading I had given them. From the screen shot I was sent by YE even if you do get the warning it does not say they are estimating the bill it says it may not show on your account until validated. It does not say who is validating this or anything further as to this validation process.

Once I discovered the bill had been estimated which was only when I put in my next meter reading and everything went sky high as they estimated a winter bill way lower than the actual I spoke with customer services who told me that so many people put in wrong meter readings and that is why they do this. I questioned this process as to what is the point in entering a meter reading if you are not going to accept it. Again it is because we are all not very good at entering our readings and get it wrong in most cases was the answer.

What this issue caused me was to miss out on realising that I had a faulty storage heater and hence the bill being so high. This stopped me from correcting this issue the month the heater turned faulty and cost me again more money in the following month until I could resolve this.
I did read the bill but missed the words Estimated as they changed formats with the bill from white to multi-coloured blue lines on the bill.

They did not apologise for any inconvenience caused by estimated my actual bill and didn't really seem to care. I asked for £30 compensation which I felt was fair but they never ever replied to that request.

Phone calls were not pleasant with them and emails generally took over their 48 hours to get back to me - the first one took a week. One email was so poorly written I could barely understand what they were saying. Upon requesting via phone to speak to a manager you are denied this, a manager will not call or write to you.

They will constantly quote you signed up and agreed their terms and conditions so case over.

To this day they never answered my last email probably because I chose to switch rather than stick around and be treated poorly and I felt I could never trust them to not estimate another reading. Considering there are plenty of providers out there it is not worth sticking with a company who don't seem to want to deal with you so why give them your custom.

I switched to Bulb who's economy 7 night rate is cheaper the YE and so they work out cheaper as the night rate is the bulk of my bill. Their website is nice to navigate too and so far customer service is good. They have advised they will never estimate an actual reading and if they are worried the reading is too high they will investigate it which may require you having to show a photo of your meter reading. Plus I switched with a friend's code and received the £50 credit.

If customer service is important to you I would think very carefully about using YE as theirs is not what they advertise.

masonic

I'd agree the level of customer service at YE seems poor. They've not got back to me yet regarding a query I made over a week ago.

System

I'd have to agree - I've sent a few emails and they've only replied to one of them. A phone call, however, is answered promptly and the CS rep has been able to sort out the issue.

They are very prompt with bills - I had a request for a meter reading and a bill based on my reading was sent to me almost by return.

mikeyorkie10

Well, Ive been with YE for nearly 12 months now since switching from Together Energy (YUK! what an experience that was) I have no complaints. The switch went smoothly and I have only had to call them once - answered promptly and politely. Billing updates are virtually instantaneous and invoice info is clearly laid out.
I can see their latest tariff would only add around £3 per month to my current payment and I would certainly have no hesitation to staying with them at that rate. I will of course be reviewing the offerings during July but so far no issues with them at all and I would give them a high star rating.