MSE News: Octopus Energy to take on Iresa's 90,000 customers - here's what you need to know

katies_mum

Switch to Breeze due to happen today, Breeze account is set up, meter reading has been done and first DD taken. Octopus account is still open

matelodave

beardiedog wrote: »

No, I've had no acknowledgement either.

I can only assume that we are at the back of the queue and that many of us have a credit balance so not a top priority.

They can take as long as they like.

I'll owe them between 79 pence and about 4 quid depending on what date they decide I transferred away. They think it was 6th Sept, Eversmart reckon it was 10th

beardiedog

matelodave wrote: »

They can take as long as they like.

I'll owe them between 79 pence and about 4 quid depending on what date they decide I transferred away. They think it was 6th Sept, Eversmart reckon it was 10th

They owe me around £70. I just want it sorted so I can move on.

matelodave

Just got an E-mail from Octopus say that they are still waiting for my new supplier (EverSmart) to give them a meter reading before they can produce a final bill.

I'm guessing tha EverSmart have been overwhelmed with defectors from Octopus and are struggling to cope.

katies_mum

Just had welcome email from Breeze to welcome me as their customer. Checked on Octopus account and it says

"We're very sorry, but we've been unable to fetch your meter information. This is usually because we've not started supplying you yet, or because you're in the process of moving supply"

So something is happening, wonder how long before they bill me

beardiedog

katies_mum wrote: »

Just had welcome email from Breeze to welcome me as their customer. Checked on Octopus account and it says

"We're very sorry, but we've been unable to fetch your meter information. This is usually because we've not started supplying you yet, or because you're in the process of moving supply"

So something is happening, wonder how long before they bill me

If you go to 'enter a meter reading' you're able to see your current reading(s).

molerat

Even though I am in the process of switching and have received notification from Octopus I put in a meter read this morning and bill produced almost immediately. They obviously don't do rounding in accordance with convention, 0.48p is rounded up, and as expected double charged the one day change over from Iresa. Small price to pay though for being shot of both of them, just don't feel easy with the Octopus attitude of being the best - a bit used car salesmanish !


No mention on the bill if they want me to pay anything or how to do so if they did.

brewerdave

STILL no change in my status with Octopus ,altho' they have had the final reading (as passed from new supplier) showing for 2 weeks now. No apparent attempt to take any monies by DD.

I sent an email to them last week asking for a final bill to be raised but no reply.

beardiedog

brewerdave wrote: »

STILL no change in my status with Octopus ,altho' they have had the final reading (as passed from new supplier) showing for 2 weeks now. No apparent attempt to take any monies by DD.

I sent an email to them last week asking for a final bill to be raised but no reply.

Still the same here. I sent them an email on Saturday and got a very swift reply:

"Thank you for your email.

I can see you switched away on the 10th so we advise that it will take 2-4 weeks for you to receive your final bill. If it passes this date and you still haven't received it, not to worry it may just be that our billing team are having a busy period and will be sending it as soon as they get the chance."

1 week to go then.

SuiDreams

beardiedog wrote: »

Still the same here. I sent them an email on Saturday and got a very swift reply:

"Thank you for your email.

I can see you switched away on the 10th so we advise that it will take 2-4 weeks for you to receive your final bill. If it passes this date and you still haven't received it, not to worry it may just be that our billing team are having a busy period and will be sending it as soon as they get the chance."

1 week to go then.

I had a reply to my email saying we have all your readings and a final bill will be raised shortly no time frames given. will follow up again at end of next week if still no bill