MSE News: Octopus Energy to take on Iresa's 90,000 customers - here's what you need to know

molerat

I feel special. I have just got a "sorry to see you go" e-mail. Looks like my switch is going through this time !

JohnB47

molerat wrote: »

I feel special. I have just got a "sorry to see you go" e-mail. Looks like my switch is going through this time !

Just remind me when you found out that your switch hadn't happened and you contacted Eversmart?

My switch was due on 10th Sept. I contacted them on that date and they said that gas had transferred but elect hadn't. Haven't heard anything since, although they and Octopus have both taken DDs.

SuiDreams

brewerdave wrote: »

Same thing happened to me.I suspect that once they had been informed that I was switching. something changed in the background on the billing system, and the three readings which had been showing ,all vanished.

I contacted them via email when I got a confirmation that they still had my final Iresa reading stored and the CSA manually restored my end of August reading on the website. Now they have obviously received the verified switch reading for my new supplier as that reading for 12th Sept. has replaced the end of Aug. reading. Doesn't seem to be any way to see meter reading history.:(

Emailed Octopus yesterday, still no response, and still not readings etc on my account.

beardiedog

SuiDreams wrote: »

Emailed Octopus yesterday, still no response, and still not readings etc on my account.

According to Maddie's blog on 13 September I understood they were producing final bills - for those who had transferred to them - at the rate of 1000 a day, so they should have got through at least 10,000 by now.

If all 90K have switched we could be in for the long haul

molerat

JohnB47 wrote: »

Just remind me when you found out that your switch hadn't happened and you contacted Eversmart?

My switch was due on 10th Sept. I contacted them on that date and they said that gas had transferred but elect hadn't. Haven't heard anything since, although they and Octopus have both taken DDs.

Found out when I phoned Eversmart to give opening meter read, second time when I phoned Eversmart to find out if switch was going ahead as I hadn't heard anything. This time I got a new welcome pack from Eversmart followed by the leaving e-mail from Octopus the same evening.

brewerdave

Just had a reply to a query I raised with my new supplier, Usio - gives an insight into the pressures that these small suppliers are under following Iresa's downfall - basically I raised an issue over a difference between the leccy rate I had signed up for (and confirmed in the initial email) and the (higher) rate shown on my online account.
Email sent on 17th September -reply received 27th September admitting "an issue":( and referring to their IT staff for resolution.
Any bets what rate my first bill will show??


Still no changes in the status of my Octopus account.:)

SuiDreams

beardiedog wrote: »

According to Maddie's blog on 13 September I understood they were producing final bills - for those who had transferred to them - at the rate of 1000 a day, so they should have got through at least 10,000 by now.

If all 90K have switched we could be in for the long haul

Not good news then. Will have to keep waiting to get my money back.

beardiedog

Maddie has posted a blog update stating 97% Iresa customers should have a final bill by the end of the week. She's still having trouble with her dates though

For me, my electric meter reading now agrees with the figure I gave to Bulb on Switch day on 11 September, gas reading still not updated yet but I know this can take a bit longer.

brewerdave

Maddie's blog doesn't explain what is happening to the large number of customers who have agreed their final Iresa position and then attempted to escape "their tentacled embrace". Still waiting for them to acknowledge that I've switched away 17 days ago:rotfl:

beardiedog

brewerdave wrote: »

Maddie's blog doesn't explain what is happening to the large number of customers who have agreed their final Iresa position and then attempted to escape "their tentacled embrace". Still waiting for them to acknowledge that I've switched away 17 days ago:rotfl:

No, I've had no acknowledgement either.

I can only assume that we are at the back of the queue and that many of us have a credit balance so not a top priority.