Unwanted deliveries from Amazon since December - please help!

Tigsteroonie

Ooooh, an unwanted Dyson fan? Bagsie that

custardy

Tigsteroonie wrote: »

Ooooh, an unwanted Dyson fan? Bagsie that

No,bagless

custardy

unholyangel wrote: »

While I appreciate your post was attempting to be helpful, this is wrong.

In order to discharge your legal liability you need to send 2 written notices (not email or message through the website) stating certain information (such as your name, address, how they can contact you and that you intend to dispose/sell the items if they do not collect them). You must also give them a reasonable time (although is not defined so would be up to a court to decide what was reasonable, i would suggest given their value, longer than 14 days is given ). If you sell the goods, you need to get a fair market rate for them and any money from the sale would belong to the owner. I'm not sure that donating to a charity shop would be seen the same as disposing due to nuances of the law.

The added issue here might be that the owner of the goods is Amazon EU SARL, who do not have a UK presence. They outsource to a third party called amazon.co.uk Ltd. So you'd be wise to make sure its an address for amazon EU sarl and not amazon.co.uk ltd.

I'm putting this down to an Amazon IT issue.
If it were me. I would send these notices monthly,keeping a spreadsheet on dates,proof of posting and items included.
Once the time is passed, sell/gift dispose as you like.


I expect its a ghost order/copy order and nobody is actually missing these items until such times Amazons systems notice money isnt paid for items out of inventory.

Pilliwinks

mattyprice4004 wrote: »

Kidding of course! What a nightmare

To be honest if it were possible you could just take the lot for nothing. I live over 400 miles away and none of this is really useful for either of us.

wesleyad

When you contacted amazon did you ring, email or webchat? I ask because if you webchat I think you get non UK based customer service which wont help much.

If I were you I'd ring them, I'd explain the situation, and then I'd turn on the "initially we didn't think much of it, but its been going on so long, and we have so many parcels that my Mum is now seriously worried about the repercussions. At her age you can imagine the stress. Frail, vulnerable, etc etc."

If they say they can't help ask for supervisor or complaints number. Stupid thing is you are trying to them a favour!

molerat

Keep using the phone contact until you get a UK call centre. The overseas ones are pretty useless when it comes to something out of the ordinary.

DCFC79

wesleyad wrote: »

When you contacted amazon did you ring, email or webchat? I ask because if you webchat I think you get non UK based customer service which wont help much.

If I were you I'd ring them, I'd explain the situation, and then I'd turn on the "initially we didn't think much of it, but its been going on so long, and we have so many parcels that my Mum is now seriously worried about the repercussions. At her age you can imagine the stress. Frail, vulnerable, etc etc."

If they say they can't help ask for supervisor or complaints number. Stupid thing is you are trying to them a favour!

The situation isn't on the script so that's why it's not being sorted.

stragglebod

bris wrote: »

You still have a duty of care over the items (involuntary bailee) and to hand them to a charity shop could see you liable for the cost of them.


You need to do thing properly as per Unholyangels post and get the best possible price for them if it comes to that. From that you can deduct the selling expenses if any and reasonable storage costs.


As a landlord I believe you have to keep the goods for 6 months in case of a claim on them, that's probably the same for any kind of abandoned goods which these technically are. So you best get your facts straight before you go disposing of them, if there is 6-7k then someone will come looking.

Is the OP's mum really an involuntary bailee if she doesn't take possession of the goods, given that they are not addressed to her?

bris

She's in involuntary baillee if she is taking them into her home, why they are not just being rejected beats me, possible wind up tbh.

stragglebod

bris wrote: »

She's in involuntary baillee if she is taking them into her home, why they are not just being rejected beats me, possible wind up tbh.

That's what I mean - if she takes them into her property she's taking it upon herself to look after them, but if she just leaves them where they are outside then they're nothing to do with her.