Unwanted deliveries from Amazon since December - please help!

Mojisola

Pilliwinks wrote: »

I hope somebody can help

Have you put the problem on social media yet - twitter or FB?

CardinalWolsey

I can think of two possible explanations for this, neither of which involve a bug in Amazon's systems:

1/ The OP's mother's address has been identified as a safe drop-off point for orders made with stolen details (either stolen cards, or stolen identities). The fact that parcels are being dropped off via the tradesman's access, and not being immediately taken in means that there could be many more parcels that the OP's mother hasn't actually seen, as they are being intercepted by a third-party.

2/ Unless the OP has omitted the details, I find it peculiar that its only high value and easily sold-on goods that are arriving. And is the OP opening packages that are not addressed to them - as a high percentage of Amazon packages are shipped in their notoriously over-sized cartons? This either reinforces point 1, or tells me that the story is made up.

If real, I would write (on paper, via snail mail) to Amazon with a subject access request under GDPR, stating that you require all information that Amazon holds against <delivery name> and the OP's Mum's address. Don't mention your name / details, just the briefest of letters. Once you receive that information back that could help you progress. The address is:

Data Controller, Amazon Europe, 5 Rue Plaetis L-2338, Luxembourg

Rosemary7391

CardinalWolsey - I like the idea, but I'm not sure that would work. My understanding is that you can ask for your personal data and a data controller needs to verify who is asking before they release it. It's going to look very strange if she doesn't sign the letter!



However - if as you suspect there are more parcels - why has amazon not noticed a high number of fraudulent charges against this name/address and launched their own investigation? Or blocked the account - which would solve the OPs problem.



OP's mum could check whether someone is picking up parcels by leaving one out, if she is willing to risk the council's annoyance...

Brighton_belle

As a side issue, why are you describing your mother as elderly if she is still of working age?

neilmcl

Brighton_belle wrote: »

As a side issue, why are you describing your mother as elderly if she is still of working age?

Good point, I missed that, all along this thread I was assuming the OP's mum was in her late eighties or above.

OP, anyone I know would be absolutely fuming if a family member or someone else publicly referred to them as elderly when they hadn't even reached retirement age. You should be ashamed.

unholyangel

Brighton_belle wrote: »

As a side issue, why are you describing your mother as elderly if she is still of working age?

neilmcl wrote: »

Good point, I missed that, all along this thread I was assuming the OP's mum was in her late eighties or above.

OP, anyone I know would be absolutely fuming if a family member or someone else publicly referred to them as elderly when they hadn't even reached retirement age. You should be ashamed.

Just to raise a few points.

Theres no universal definition of elderly. Most places (like WHO, the UN etc) tend to see 60+ as elderly (so possible to be elderly and still of working age) although for some, its as young as 45+.

You can be elderly before or after you become a pensioner. Also, many people continue to work well beyond retirement age. Sometimes its just to get out of the house, sometimes its because they can't afford not to.

I would suggest those who get offended at being called elderly are actually the ones being offensive - acting like being elderly is something to be insulted by/ashamed of and that if you're elderly, you must be senile/frail.

Of course we don't know what age OP's mum actually is, but perhaps food for thought.

bris

Rosemary7391 wrote: »

Bris - this is a block of flats, so the front door is out of the wind/rain and not in view of the street.



If I had to guess - there's a bug somewhere duplicating or inventing orders. That is the only reason I can think for the system and the people involved not picking it up.

Outside the front door is not classed as a safe place regardless of it being a block of flats. A safe place is with a neighbour our out of sight specified by the recipient with a card telling them where it is.
Alter 8 months of lost item claims, not a chance.

CardinalWolsey wrote: »

I can think of two possible explanations for this, neither of which involve a bug in Amazon's systems:

1/ The OP's mother's address has been identified as a safe drop-off point for orders made with stolen details (either stolen cards, or stolen identities). The fact that parcels are being dropped off via the tradesman's access, and not being immediately taken in means that there could be many more parcels that the OP's mother hasn't actually seen, as they are being intercepted by a third-party.

Not a chance, Amazon would have blocked that address after the first chargeback due to fraud. So the chances of that address not being blocked by after 8 months of fraudulent activity is nil.

custardy

bris wrote: »

Outside the front door is not classed as a safe place regardless of it being a block of flats. A safe place is with a neighbour our out of sight specified by the recipient with a card telling them where it is.
Alter 8 months of lost item claims, not a chance.

Not a chance, Amazon would have blocked that address after the first chargeback due to fraud. So the chances of that address not being blocked by after 8 months of fraudulent activity is nil.

What is the official classification of a safe place?

elsien

bris wrote: »

What delivery driver just dumps parcels outside a front door, every single time? Outside the front door is not considered a safe place for any delivery company.

You'd be surprised what some of the idiot delivery drivers consider to be a safe place. I saw one the other day dumped on the pavement at the end of a drive where it couldn't possibly be seen by any occupants inside the house.
One who saw me walking up the street who asked me to take a parcel for someone although he had no idea whether I lived in the area or not.
And an Amazon courier who entered into the log that my missing parcel had been handed to the homeowner, which was a complete fabrication.
And another who left my parcel in a back porch that I haven't got.

Nothing would surprise me as far as delivery drivers in a hurry go.

custardy

elsien wrote: »

You'd be surprised what some of the idiot delivery drivers consider to be a safe place. I saw one the other day dumped on the pavement at the end of a drive where it couldn't possibly be seen by any occupants inside the house.
One who saw me walking up the street who asked me to take a parcel for someone although he had no idea whether I lived in the area or not.
And an Amazon courier who entered into the log that my missing parcel had been handed to the homeowner, which was a complete fabrication.
And another who left my parcel in a back porch that I haven't got.

Nothing would surprise me as far as delivery drivers in a hurry go.

You would be surprised how many recipients leave notes on their doors to leave the package at the door