Unwanted deliveries from Amazon since December - please help!

Pilliwinks

I received a rather perplexed call from mum this morning to say that she came back from work yesterday to find that a "Dyson AM09 Hot + Cool Fan Heater" had been left while she was out at work yesterday. I have created my own account on Amazon today and contacted someone via an online chat facility. Very polite but essentially completely unhelpful in that the only response has been that they cannot (will not?) look in to the person whose name is on the delivery receipt (with my mum's address).

The elderly neighbour has kindly agreed to start taking parcels in that are left by her door for passing to her later so the council doesn't come down on her.

Utterly frustrating and really unfair how someone of that age can get caught up in a situation like this with all emphasis on 'getting it right' on her.

neilmcl

I still don't see think that the council will "down on her". Clearly the items are not addressed to her so she has absolutely no legal obligation to move them away from her door step and tbh I'd doubt they last long there anyway, some opportunist will do the job for her.

Also she could put a sign up on her front door stating that no Amazon parcels should be left there.

custardy

neilmcl wrote: »

I still don't see think that the council will "down on her". Clearly the items are not addressed to her so she has absolutely no legal obligation to move them away from her door step and tbh I'd doubt they last long there anyway, some opportunist will do the job for her.

Also she could put a sign up on her front door stating that no Amazon parcels should be left there.

Try Twitter

https://twitter.com/amazonhelp

Pilliwinks

neilmcl wrote: »

I still don't see think that the council will "down on her". Clearly the items are not addressed to her so she has absolutely no legal obligation to move them away from her door step and tbh I'd doubt they last long there anyway, some opportunist will do the job for her.

Also she could put a sign up on her front door stating that no Amazon parcels should be left there.

If I had a copy of the last warning letter received from the council to hand I would post it up. If you've never lived in a council block you're probably not aware of the draconian and rules-based way things are done. Their attitude is that it's not their problem.

Slinky

Pilliwinks wrote: »

I would imagine someone gaining unauthorized access to the block on a regular basis might be quite hard. It has a door entry system with only 6 flats and everyone knows each other. I think they take the Neighbourhood Watch system very seriously.

The Amazon delivery person is gaining access simple enough by pressing the trades button. You don't have to be an authorised person to do this, just anybody who knows how trades buttons work!

unholyangel

lammy82 wrote: »

Thank you for pointing this out. I didn't realise that two notices were required, although it looks like they can be sent together if you send them by registered post. I found a useful article from citizen's advice on the Wayback machine.

Edit: Just to check - are you sure the '2 letters' rule applies in Scotland? It's not mentioned here.

Thats the set procedure they refer to in the 2nd or 3rd paragraph on that page - they just don't go into detail about it, they used to but their website changed a few years back and is now less informative and more generic blurb.

This page details it although its written as guidance for businesses (but its the same rules for any involuntary bailee).

mattyprice4004

Ill give you 2 grand and will pick it up !!!55357;!!!56834;

mattyprice4004

Kidding of course! What a nightmare

lammy82

unholyangel wrote: »

Thats the set procedure they refer to in the 2nd or 3rd paragraph on that page - they just don't go into detail about it, they used to but their website changed a few years back and is now less informative and more generic blurb.

This page details it although its written as guidance for businesses (but its the same rules for any involuntary bailee).

So it's all from the Torts (Interference with Goods) Act 1977 ... which doesn't appear to extend to Scotland.

unholyangel

lammy82 wrote: »

So it's all from the Torts (Interference with Goods) Act 1977 ... which doesn't appear to extend to Scotland.

No it doesnt - tort doesnt exist in scots law (well it does, just not as the law of tort) but abandoned property in scotland is dealt with under a combination of statute & common law provisions.