B & Q debacle - staff in tears

Mark7799 · 1 November 2007 at 9:49PM

uktim29 wrote: »

Theres a vast amount of difference from doing one job to another where it can just cross a line, are you taking this into account?

I think I am - I'm talking about MINIMUM standards here for anyone in the customer service industry. If it's the fault of the staff or the management for poor selection and/or training I don't know but I would consider the behaviour outlined by the OP as falling short of what any employer could reasonably expect.

Not every job is like yours, some can be far worse!

How do you know what my job is?

paintpot · 1 November 2007 at 9:56PM

Mark7799 wrote: »

How do you know what my job is?

Thank you Mark 7799, my sentiments exactly. I've lost the thank you button!

uktim29 · 2 November 2007 at 8:44AM

Mark7799 wrote: »

How do you know what my job is?

Well how do you know what hers is like?

See my point!

Mark7799 · 2 November 2007 at 9:29AM

uktim29 wrote: »

Well how do you know what hers is like?

See my point!

Not really!

I've based my comments on the OP's post that she (the staff member) works in a position which involves being seen by customers of her company and as such would expect she would know how to behave in cases where she can be seen by such customers (likewise the staff who seemed happier to be talking in view of customers who needed serving). If staff members feel the need to behave like that it should be done away from customer viewpoint or when they have finished work and are not wearing clothing that can identify them as employees.

madfrenchgirl · 2 November 2007 at 9:49AM

No really! Honestly, this is just a case of 2 people having a very bad day. The member of staff vented about it in a not so appropriate manner and the OP vented on here. It is very simple. Seems like very simple threads and situation ar ebeing blown out of proportions on this forum lately.

uktim29 · 2 November 2007 at 10:28AM

Mark7799 wrote: »

Not really!

I've based my comments on the OP's post that she (the staff member) works in a position which involves being seen by customers of her company and as such would expect she would know how to behave in cases where she can be seen by such customers (likewise the staff who seemed happier to be talking in view of customers who needed serving). If staff members feel the need to behave like that it should be done away from customer viewpoint or when they have finished work and are not wearing clothing that can identify them as employees.

Thats all very nice but you don't actually know what happend!

It's all to easy to say what other people should be doing but the may have been a very good reason why she did this. The fact is you don't know! why always take the easy option of saying what people should be doing, why not think that there could be more to it than meets the eye!

Mark7799 · 2 November 2007 at 11:25AM

uktim29 wrote: »

Thats all very nice but you don't actually know what happend!

It's all to easy to say what other people should be doing but the may have been a very good reason why she did this. The fact is you don't know! why always take the easy option of saying what people should be doing, why not think that there could be more to it than meets the eye!

This is a discussion forum isn't it?

I am expressing an opinion that, based upon the detail supplied by the OP, I didn't think the staff behaved in an appropriate manner. This is not just the staff member 'in tears' but the

"four or five B & Q staff behind the counter. I stood and I stood whilst they chatted amongst themselves"

- surely you can't defend this? I've spent a long time working in customer service industries and one point that has been hammered home is that you ensure the customer receives a professional level of service.

uktim29 · 2 November 2007 at 5:24PM

All of my previous posts were about the fact we don't know why the member of staff was ranting, not how long the op was stood there. You say it's a dicussion forum, can I not dicuss as well?