Spotted damage on car after PCP purchase - what are my rights?

AdrianC

Your rights are tempered by price, age and apparent condition. That's what you could be expected to tell from a reasonable layman's pre-purchase inspection.

Buying a car with barely a quick glance, then complaining about obvious cosmetic issues, is not something you're going to get very far with. If it was a remote sale, and you had no opportunity to inspect prior to purchase, then it might be a different story. But a face-to-face purchase, when you had opportunity but chose not to take it?

feralspecies

Okay, I have asked for support and I have received a couple of decent answers which I appreciate. Now I am getting the transition lens wearing dregs of the internet passing on their unhelpful passive aggressive comments. Maybe you made some decisions in life which means you!!!8217;re on a significantly lower income than others, do you think people pointing that out helps you out? Have some decency and integrity...

As I have said before, the car is a Toyota Approved Used car and their terms state how the vehicle should be received. I was simply asking what my right are.

If you have nothing useful to say, please refrain from posting.

Money_Grabber13579

AdrianC wrote: »

You're serious?

You saw it once, didn't even move it, and the next time you saw it was when you collected it?

I bought my current car (albeit new) over the telephone so hadn’t even seen it or driven it before I paid for it and picked it up. I’m not sure that is necessarily that uncommon...

feralspecies

AdrianC wrote: »

You're serious?

You saw it once, didn't even move it, and the next time you saw it was when you collected it?

Yes, its a Toyota Approved Used Car, so you trust the terms on that. It wasn’t purchased from the side of the road. I expect integrity. Maybe you don’t, but maybe you’re from a different mindset.

Mercdriver

Money_Grabber13579 wrote: »

I bought my current car (albeit new) over the telephone so hadn’t even seen it or driven it before I paid for it and picked it up. I’m not sure that is necessarily that uncommon...

With respect, this isn't the same thing as the OP. He bought used, and was there in person but didn't take the opportunity he had to even look at the car properly. Apples and pears. Looks similar, but the taste is different.

photome

feralspecies wrote: »

They didn!!!8217;t move the car on our first viewing as another was blocking it so we didn!!!8217;t get a proper detailed view. The second time I wasn!!!8217;t there, my wife picked it up and she isn!!!8217;t the most perceptive.

Ultimately it shouldn!!!8217;t be considered the customers !!!8220;fault!!!8221; if something is missed when purchasing a car. It!!!8217;s a stressful time with a lot of spinning plates, and sometimes things can be missed. The dealerships T&C!!!8217;s are clear when it comes to approved cars. If they forgot to refurb the car, they should honour their customer promise and do it.

Its about integrity and values, some people have them, and some don!!!8217;t...

why didnt you ask them to move the car so you could inspect and then avoid these issues you now have


not sure you have any rights regarding cosmetic damage

arcon5

On a normal sale you'd have no rights as it was sold with a scrape and you bought it as it was presented to you. With it being pcp I don't know. Maybe as you say they have their own policy on this sort of thing that is incorporated in to the contract, so I'd have thought you need to read and base a complaint based on this

AdrianC

feralspecies wrote: »

As I have said before, the car is a Toyota Approved Used car and their terms state how the vehicle should be received. I was simply asking what my right are.

Your legal consumer rights have been explained. They are tempered by the apparent condition, as would have been easily determined by a layman pre-purchase.

But, it seems, you don't like that answer, because it requires you to admit that some of the onus here is on your shoulders, which you are clearly never going to do.

As far as whether the car meets Toyota's advertised standards or not, you may be able to persuade them to extend some goodwill, but I hope you display a very different attitude to what we're seeing here if you're going to get anywhere. Toddlers with temper tantrums don't tend to get humoured.


As far as the post-PCP inspection goes, if you can demonstrate that the damage did not occur during your ownership, then the "fair wear and tear" element should not apply to that damage.


As far as your shouting about you're obviously considerably richer than us, we're not the ones financing a second-hand Toyota.

missile

AdrianC wrote: »

…. As far as your shouting about you're obviously considerably richer than us, we're not the ones financing a second-hand Toyota.

Nice put down :rotfl:

feralspecies

Sigh...

It!!!8217;s not worth the effort battling with self rightious men on the internet. I appreciate that this could have been avoided but it is what is it.

For what it is worth - the garage have taken full responsibility and admitted that it was an oversight on their part and have sorted it.