Forum Home» Overseas Holidays & Travel Planning» Flights, Currency & Car Hire

MSE News: BA cancels passengers' cheap tickets to Middle East blaming 'exceptionally rare' pricing e

New Post Advanced Search

MSE News: BA cancels passengers' cheap tickets to Middle East blaming 'exceptionally rare' pricing e

edited 30 November -1 at 1:00AM in Flights, Currency & Car Hire
12 replies 3.1K views
MSE_Megan_FMSE_Megan_F Former MSE
418 posts
Newshound!
✭✭
edited 30 November -1 at 1:00AM in Flights, Currency & Car Hire
Travellers who snapped up bargain British Airways flights to the Middle East have had their tickets cancelled, after the airline claimed it got the fares wrong...
Read the full story:
'BA cancels passengers' cheap tickets to Middle East blaming 'exceptionally rare' pricing error'
OfficialStamp.gif
Click reply below to discuss. If you haven’t already, join the forum to reply.
Read the latest MSE News
Flag up a news story: [email protected]
Get the Free Martin's Money Tips E-mail
«1

Replies

  • VT82VT82 Forumite
    1.1K posts
    If it is as few customers affected as BA is trying to spin it, they would have been better off just honouring the tickets (offside by, what, £300 per ticket max, less the compensation they are now paying anyway?) than taking the PR hit. My guess is there are a lot more tickets sold than they are letting on.
  • If BA canceled flight within 24 hour of booking then I don't think there is much a customer can do.
    .

    If BA canceled the flight AFTER 24 hours of booking, then BA MUST honor the contract or pay for cancelled booking, consequential losses in form of cash and not travel vouchers.

    Although how can BA claim this is a rare pricing error? It is well known among travelers that flight prices are dynamic and hence a rare cheap price would look like a deal and not a pricing error that the customer should have spotted. If a passenger books a ticket at higher price, can he/she cancels it because it was a rare pricing error and usually the tickets are cheaper?
  • CKhalvashiCKhalvashi Forumite
    9.3K posts
    Ninth Anniversary 1,000 Posts Combo Breaker
    ✭✭✭✭
    If BA canceled flight within 24 hour of booking then I don't think there is much a customer can do.
    .

    If BA canceled the flight AFTER 24 hours of booking, then BA MUST honor the contract or pay for cancelled booking, consequential losses in form of cash and not travel vouchers.

    Although how can BA claim this is a rare pricing error? It is well known among travelers that flight prices are dynamic and hence a rare cheap price would look like a deal and not a pricing error that the customer should have spotted. If a passenger books a ticket at higher price, can he/she cancels it because it was a rare pricing error and usually the tickets are cheaper?

    In addition to this, I can’t see how ‘£2-300’ for a flight to Tel Aviv is particularly cheap. Wizz come in at £145 and Easy at £237 for a return flight on random dates next month.

    On similar dates Virgin to Dubai come in at £342. BA want almost £500.

    So it’s may have been rare, but certainly not exceptional, and the prices weren’t that low in reality compared to other carriers.
    "I kada sanjamo san, nek bude hiljadu raznih boja" (L. Stamenkovic)

    Call me Remainer or Romaniac, but not Remoaner. It's insulting and I have the right to have my voice heard too.

    I can spell, my iPad can't.
  • silvercarsilvercar Forumite, Board Guide
    41.2K posts
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    ✭✭✭✭✭
    CKhalvashi wrote: »
    In addition to this, I can’t see how ‘£2-300’ for a flight to Tel Aviv is particularly cheap. Wizz come in at £145 and Easy at £237 for a return flight on random dates next month.

    On similar dates Virgin to Dubai come in at £342. BA want almost £500.

    So it’s may have been rare, but certainly not exceptional, and the prices weren’t that low in reality compared to other carriers.

    Exceptional for BA, though not for other carriers.
    I'm a Board Guide on the Debate House Prices & the Economy, House Buying, Renting & Selling, Mortgages and Endowments, In My Home incl DIY, Overseas Holidays & Student boards.
    I volunteer to help get your forum questions answered and keep the forum running smoothly.
    Board guides are not moderators and don't read every post. If you spot an abusive or illegal post then please report it to [email protected]. Any views are mine and not the official line of moneysavingexpert.com.
  • silvercarsilvercar Forumite, Board Guide
    41.2K posts
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    ✭✭✭✭✭
    If BA canceled the flight AFTER 24 hours of booking, then BA MUST honor the contract or pay for cancelled booking, consequential losses in form of cash and not travel vouchers.

    Not true. An airline would not be liable for consequential loss in these circumstances. They will refund and apparently are also offering a £100 voucher
    I'm a Board Guide on the Debate House Prices & the Economy, House Buying, Renting & Selling, Mortgages and Endowments, In My Home incl DIY, Overseas Holidays & Student boards.
    I volunteer to help get your forum questions answered and keep the forum running smoothly.
    Board guides are not moderators and don't read every post. If you spot an abusive or illegal post then please report it to [email protected]. Any views are mine and not the official line of moneysavingexpert.com.
  • magyarmagyar Forumite
    18.9K posts
    Part of the Furniture Combo Breaker
    ✭✭✭✭✭
    silvercar wrote: »
    Not true. An airline would not be liable for consequential loss in these circumstances. They will refund and apparently are also offering a £100 voucher

    I'm not sure why that would be the case. Under common law, a company is liable for consequential loss that it either knew about or should reasonably have expected to know about. So if someone missed out on a huge business deal because BA didn't get them to Tel Aviv, BA couldn't have know about that. But it's perfectly reasonable to assume that after receiving a confirmed booking for a flight, someone might book a hotel somewhere - in which case covering any cancellation fees would be reasonable.

    A £100 voucher is effectively worthless if you can't use it - which appears to be the case.
    Says James, in my opinion, there's nothing in this world
    Beats a '52 Vincent and a red headed girl
  • shlomshlom Forumite
    6 posts
    I've just received an email from my OTA asking me to choose between a full refund or a full refund plus voucher??? Surely the choice is obvious, why are they asking, what are they playing at??? Are they just trying to make me the one to settle so i can no longer complain???
  • Caz3121Caz3121 Forumite
    13.4K posts
    Part of the Furniture 10,000 Posts
    ✭✭✭✭✭
    shlom wrote: »
    I've just received an email from my OTA asking me to choose between a full refund or a full refund plus voucher??? Surely the choice is obvious, why are they asking, what are they playing at??? Are they just trying to make me the one to settle so i can no longer complain???

    not everyone will want to book another BA flight through the same agent before end July. There is no physical voucher, the agent will deduct the £100 from the new booking. I guess they are asking whether you are going to be making a replacement booking
  • magyarmagyar Forumite
    18.9K posts
    Part of the Furniture Combo Breaker
    ✭✭✭✭✭
    Caz3121 wrote: »
    not everyone will want to book another BA flight through the same agent before end July. There is no physical voucher, the agent will deduct the £100 from the new booking. I guess they are asking whether you are going to be making a replacement booking

    You're probably right, but it is a rather sneaky way of getting you to agree you've 'accepted compensation'.

    There's a long thread on Flyertalk about this.
    Says James, in my opinion, there's nothing in this world
    Beats a '52 Vincent and a red headed girl
Sign In or Register to comment.

Quick links

Essential Money | Who & Where are you? | Work & Benefits | Household and travel | Shopping & Freebies | About MSE | The MoneySavers Arms | Covid-19 & Coronavirus Support