EXPIRED: Gatehouse Bank/Raisin UK offering 2% AER on 12 month fixed term accounts plus £50 bonus

MABLE

I sent the launch bonus email as soon as my money left the nominated account but see now the account does not get funded until 18.6. I have sent Raisin a secure message asking whether I will need to send email again after this date.

Shedman

MABLE wrote: »

I sent the launch bonus email as soon as my money left the nominated account but see now the account does not get funded until 18.6. I have sent Raisin a secure message asking whether I will need to send email again after this date.

Please let us know their response as I did the same and sent email as soon as I hadn't sent funds. Have you had the "we've opened a support ticket" response to your claim email as at least I have had that?

masonic

I waited until my account was funded and just got the standard automated response and nothing since. It seems those who have emailed prematurely will probably not have their email picked up until after their account is funded so I doubt it is necessary to resend.

MABLE

Shedman wrote: »

Please let us know their response as I did the same and sent email as soon as I hadn't sent funds. Have you had the "we've opened a support ticket" response to your claim email as at least I have had that?

Yes got the response email saying they would reply in 24 to 48 hours but have not heard anything. I might just send the bonus email again after the 18.6 if I have not heard anything from my secure message.

veryintrigued

I've sent it twice - once before funding and another after.

No response from either but I've got their auto response and will use that should it not be paid in the future.

MABLE

UPDATE

In reply to sending the Launch Bonus email prior to funds being invested.

quote

Hi MABLE

I can confirm we have received your launch bonus request.

We process the bonuses at the end of each month, as long as it's your first account that has been funded, you should receive your bonus. You can find more information regarding the launch bonus on the following page:

https://www.raisin.co.uk/bonus

Unquote
\

bristolleedsfan

Chaser email regarding Bonus claim got this instant response.


Our staff has just replied to your ticket "FW: "Launch bonus"".

With the message:


I can confirm the receipt of your bonus request. This is currently being processed. If you're eligible; you'll receive your bonus within 60 days of funding your savings product.

Please note that to be eligible for our launch bonus, this needs to be the first time you've funded a savings product through Raisin UK, and we must receive your claim from the email address that you registered with, within 30 days of funding your savings product.

MABLE

I see they record the profit on a daily basis and so far since yesterday when the funds were invested I have 5p on my £1,000 investment.

derrick

MABLE wrote: »

I see they record the profit on a daily basis and so far since yesterday when the funds were invested I have 5p on my £1,000 investment.

Same here after 5 days is showing 27p.


Funny how despite saying "not interest" but "profit", this column is headed "Accrued Interest"





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MABLE

derrick wrote: »

Same here after 5 days is showing 27p.


Funny how despite saying "not interest" but "profit", this column is headed "Accrued Interest"





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I thought that as well!