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Scaremongering at Dixons/PC World!
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They will not do you a deal on warranty, they include a longer warranty as standard, but nobody needs it.
The consumer rights say that a product has to last for a reasonable period of time, for a laptop this is going to be between 3 years for the cheapest to maybe 7 or even 10 years for some. If a machine fails you can expect to pay proportionately for the use you have had but if the supplier can't fix they have to pay the balance.
In the first month you have right to reject faulty goods and supplier has to pay for return charges, in the first 6 months in the event of a fault the supplier has to PROVE with evidence that you caused it or else take responsibility for the manufacturing defect. After the six months it is for the consumer to prove BUT if they commission an expert report that finds the kit did indeed have manufacturing fault then the supplier has to pay for that report and repair/replace with some allowance for usage offset.
It is very simple to make the law work for you, ask the sales person how reliable the brand is, ask how it compares to el cheapo laptop you saw online, they will say it is made with better components that mean it will last longer. Ask how long and they will often say 5 year or more, that assurance becomes part of the contract, it is a reason you bought.
Even without this, it is very simple to establish the MTBF of components used by a manufacturer; that in itself is grounds for the reasonable time the laptop should last.
For example if the LCD screen is rated to last 150,000 hours, divide that by 8760 (24 hours x 365 days) and you get 17 years if used 24/7 every day of the year. Or 41 years if used a more likely 10 hours a day, every day. On that basis it is reasonable to assume the screen will last say 10 years. Of course you need to get the screen model, track down the spec sheet on it and so on.
Something tells me that Dion is not long for this Job, but maybe he can be a whistle-blower if told by Currys PC World to give customers this misleading information.
???
I'm not sure of the relevance?
They were offering ACCIDENTAL damage cover for a laptop, not extended warranty cover?
You can bang on about longevity of a product all you like, but if someone drops a laptop and breaks it thats ACCIDENTAL damage.0 -
Just wondering - if the lady went to collect it and had quite a long conversation with Dion, maybe asking his advice, perhaps she said something like "could you write it down for me in case I forget"?
I have done similar myself sometimes in certain circumstances.0 -
Hows the information misleading?
Saying that the computer has no internet security when Windows 10 has security built in. Telling them not to use free software.
Yes their job is to sell product but I don't think much of the crap that they say to sell extras. I have frequently heard staff lie and give misinformation to customers in order to up-sell security software or overpriced hdmi cables.0 -
The fact that you have made 4 posts attacking everyone who criticised Currys PC World suggests you either like to argue with everyone or you are a Currys PC World sycophant or employee maybe.
So rather than making 4 posts clogging the thread let me respond as follows:
Well it is an outlet and as many have stated including myself, I have bought hundreds of the scratch and dented for my employers and never actually had one with a scratch or a dent. They refurb everything and it is probably a marketing thing to get peole to pay more.
Right not your BFF, someone who is there to make commission from you with upsells you DO NOT NEED and definately someone you should not trust.I dont particularly see an issue with the note :-
(a) hes upselling accidental damage - not necessarily a bad thing and part of his job to do so.
(b) hes trying to sell antivirus software. Again not necessarily a bad thing and part of his job to do so.
They're there to make money in a market where margins on hardware are waifer thin, so the upselling is important to them.
They're not there to be your BFF.
A good salesman looks at your stated needs and matches them to benefits of what they are trying to sell you, a BAD salesman sells you tat you do not need, a terrible salesman tries to scare you into buying things you do not need.
It is misleading because not only does the customer NOT NEED the upsell but he is telling lies, there IS internet security built into the OS and Trials are included, but in addition to that he is telling them NOT to use free AV when it is perfectly adequate and used by millions if not billions worldwide.
I think you missed the OP's point, it is all about Currys PC World using scare tactics to persuade technically vulnerable people to buy things they DO NOT NEED but that they make commission on.
My Points were in addition to those highlighted by OP as further reason to stay away from this company
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Just wondering - if the lady went to collect it and had quite a long conversation with Dion, maybe asking his advice, perhaps she said something like "could you write it down for me in case I forget"?
I have done similar myself sometimes in certain circumstances.
You are clearly one of those nice people that thinks the best of people, but if you look at the text it does not refer to any enquiry by the customer.
He is saying "if you would like accidental damage" which suggests he does not know IF
The rest is a simple lie
Now if he had said
"Dear Mrs Jones
Further to your queries I can confirm that we are able to offer accidental damage cover and I would be happy to do a deal for you.
I can also confirm that the Laptop includes Microsoft Defender which is probably fine for most people's needs. There is also free McAfee trial, but if you would prefer another brand of AV with additional features I would be happy to provide a comparison after assessing your exact AV needs.
Have a great day and thank you for shopping at Curry PC World.
Yours sincerely
Dion"
That might be different!0 -
I make a point of ALWAYS checking elsewhere anything I see in Currys and buying elsewhere. Even if the price is no cheaper. Currys managers became very emboldened when Comet expired and treat customers with contempt, in my experience.
They are the only electrical retailer on most retail parks now so they rely on you not being easily able to go elsewhere.
They are the least friendly and most obstinate retailer I've ever had to deal with.
Avoid Currys PCworld at all costs!0 -
Well it is an outlet and as many have stated including myself, I have bought hundreds of the scratch and dented for my employers and never actually had one with a scratch or a dent. They refurb everything and it is probably a marketing thing to get peole to pay more.
So summarising the issue you've danced around there - the dell outlet (of which i too have purchased a lot of hardware from) exclusively sells refurbs and scratch and dent hardware? So not brand new then?
So you'd not be comparing apples with apples then would you?
Right not your BFF, someone who is there to make commission from you with upsells you DO NOT NEED and definately someone you should not trust.
Uh huh, and often that is what insurance is - isnt it? Something you dont actually need, but might be a good idea to have? For example house insurance? I dont need to have it but its a pretty good idea to have it in case my house burns down?
Correct?
A good salesman looks at your stated needs and matches them to benefits of what they are trying to sell you, a BAD salesman sells you tat you do not need, a terrible salesman tries to scare you into buying things you do not need.
It is misleading because not only does the customer NOT NEED the upsell but he is telling lies, there IS internet security built into the OS and Trials are included, but in addition to that he is telling them NOT to use free AV when it is perfectly adequate and used by millions if not billions worldwide.
Oh come on, wheres the scare tactics? "dont use free software, buy something from me instead"? :eek:
I think you missed the OP's point, it is all about Currys PC World using scare tactics to persuade technically vulnerable people to buy things they DO NOT NEED but that they make commission on.
My Points were in addition to those highlighted by OP as further reason to stay away from this company
See my point about about insurance. Is mobile insurance NEEDED? No. However it might be a good idea to have it. Just because its not needed, doesnt mean its scare tactics.
GAP insurance on a new car - not needed, but may be a good idea to have it.
Getting the picture?0 -
whitegoods_engineer wrote: »I make a point of ALWAYS checking elsewhere anything I see in Currys and buying elsewhere. Even if the price is no cheaper. Currys managers became very emboldened when Comet expired and treat customers with contempt, in my experience.
They are the only electrical retailer on most retail parks now so they rely on you not being easily able to go elsewhere.
They are the least friendly and most obstinate retailer I've ever had to deal with.
Avoid Currys PCworld at all costs!
I've used them. If they're the cheapest and / or i need the item that day then i'll go there. Likewise i wont buy their add ons but i certainly wont be outraged because they try to do their job.
Doesnt happen often.
Last thing i bought was a 55 inch Samsung 4K TV. Tried to to flog me two "special" HDMI leads for £120. I did have a little giggle when i respectfully declined.
Time before that was a HP Envy laptop. As cheap as anyone online and i ordered it online for in store pickup, ran in, bought it ran out before i could be accosted for their antivirus "deal" they could offer me that day only.
Doesnt mean i'm outraged or will avoid them at all costs.0 -
Loving the Daily Mail attitude on this thread BTW - "well of course i'm far too intelligent to fall for their rouse however i'm simply outraged that some poor technically vulnerable people who dont know better and quite frankly arent as intelligent as me and probably cant afford it have paid more money than they needed to - from a high street store. I'm frankly outraged for them."
I'm expecting a picture of someone sitting beside a laptop box with a sad face next....0 -
Hows the information misleading?
Perhaps you are unable to comprehend the statement "There is no Internet security, so you will need to get some".
An interesting statement when within their sales blurb for the laptop, they state ;Nothing to install. No configuration. No nagging pop-ups, and all without a subscription. It’s all built in. Your computer has you covered.
&Because your protection is kept up to date automatically, you’ll always have the latest features and safeguards. Isn’t it nice to have one less thing to worry about?
So...misleading. Get it? I'm sure you do.
Dell Outlet? Yes, most are happy with their 'refurbs', which are often appear untouched.
I bought an 'as new' refurb nearly nine years ago...and am using it to create this post.
So if you prefer to spend £130 more for exactly the same laptop, then more power to your wallet.
Of course we know that you don't and prefer to head straight for the Outlet, because you know it makes sense.
This is a website dedicated to saving money.. If that premise bothers you, why are you here?0
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