MSE News: TSB to refund fraud victims as cancer patient has £29,000 payout stolen

Former_MSE_Megan_F

A cancer patient has had her £29,000 critical illness insurance payout stolen, MoneySavingExpert.com can reveal, as yet more cases emerge of TSB customers being targeted by fraudsters in the wake of its IT meltdown. But the bank has refunded her and pledged others who've been scammed WILL get their cash back...

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'TSB to refund fraud victims as cancer patient has £29,000 payout stolen'

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Mchambers

Good old TSB. They are dreadful !! We will probably hear from Mr TSB soon..

And we will probably hear from others saying that it was the customers fault for being scammed.

I will say again that everything is TSB's fault.....They could not do an IT upgrade properly.

ceredigion

Gina's one of five TSB customers to contact us

TSB has over 5 million customers

I'll take those odds

ValiantSon

Mchambers wrote: »

Good old TSB. They are dreadful !! We will probably hear from Mr TSB soon..

And we will probably hear from others saying that it was the customers fault for being scammed.

I will say again that everything is TSB's fault.....They could not do an IT upgrade properly.

I don't like disappointing children, Mchambers, so here I am posting just for you!

According to you TSB are responsible for, "everything". Aside from this being utter nonsense with regards to these frauds, are you also holding them to account for all disease; war; famine; child abuse etc?

Mchambers

ValiantSon wrote: »

I don't like disappointing children, Mchambers, so here I am posting just for you!

According to you TSB are responsible for, "everything". Aside from this being utter nonsense with regards to these frauds, are you also holding them to account for all disease; war; famine; child abuse etc?

Yes cause they could not do a simple IT upgrade !!:D:D

Mt TSB anyone ?

ceredigion

Mchambers wrote: »

Yes cause they could not do a simple IT upgrade !!:D:D

https://forums.moneysavingexpert.com/discussion/5756248/problems-starting-ms-outlook-after-windows-update

Simple upgrade.

Mchambers

ceredigion wrote: »

https://forums.moneysavingexpert.com/discussion/5756248/problems-starting-ms-outlook-after-windows-update

Simple upgrade.

Yawn !! Nothing to do with TSB. They need to advise when it is all fixed and working. Like asking how long is a piece of string ? Never-ending ain't it ?

veryintrigued

ceredigion wrote: »

https://forums.moneysavingexpert.com/discussion/5756248/problems-starting-ms-outlook-after-windows-update

Simple upgrade.

Thank you - that made me smile!

Am going to hold off logging into MS outlook as I'm probably due loads of wonga.

There's one thing for certain this character isn't an IT amateur never mind professional!

Paul_Herring

Mchambers wrote: »

And we will probably hear from others saying that it was the customers fault for being scammed.

I will say again that everything is TSB's fault.....

He was dubious, so instead searched online for TSB's number and called that. But he says after two hours of unsuccessfully trying to get through he assumed the phone number within the text was a special fraud number and called that.

Clearly not the customers fault at all. Entirely down to TSB.

Be_Happy

Here's a copy of a very clever scam I posted on other TSB scam thread.

Had phone call from TSB yesterday which I assume was a scam, but still not sure where the scam was going to set in.

Came home to recorded message on answer machine giving me a 'one time only password' to continue my banking transaction. I hadn't been doing any banking yesterday. Googled number it was from and found it to be a genuine TSB number. Went into branch who checked through my accounts and found nothing wrong - odd transactions, unfinished transactions, new payees, etc. Was told it must have been a 'cloned phone number' scam and as long as I didn't phone back and give out information it would be OK.

If the phone number was cloned, then the recorded message was also cloned. It was identical to any message I've received. Even finishing with the instruction to hang up and follow the instructions on screen.

Was obviously intended for person who received this phone call and phoned back immediately to report error, at which point they would be on the cloned phone number and asked for bank details.

sully1311

Paul_Herring wrote: »

Clearly not the customers fault at all. Entirely down to TSB.

They say assume means making an !!! out of U and ME