MSE News: TSB to refund fraud victims as cancer patient has £29,000 payout stolen

Ashen

MSE really are at a tabloid-level of journalism nowadays - from the article/headline:

TSB to refund fraud victims

But the bank has refunded her and pledged that others who've been scammed WILL get their cash back.

TSB says it WILL refund victims of this kind of fraud*

* (in bold!)

The actual quote from TSB lower in the article - emphasis mine:

"If customers have been a victim of fraud as a direct result of our recent IT issues they won't be left out of pocket."

MSE make it sound like anyone will get refunded for any type of fraud.

ValiantSon

Mchambers wrote: »

Yes cause they could not do a simple IT upgrade !!:D:D

Mt TSB anyone ?

Well, you are clearly the expert on simple things.

ValiantSon

Paul_Herring wrote: »

Clearly not the customers fault at all. Entirely down to TSB.

How do you work that out? He did the right thing to begin with, but then, having been frustrated at the time on hold, did the worng thing. While it is poor that he had to wait on hold so long, TSB did not make him call the fraudsters.

Paul_Herring

ValiantSon wrote: »

How do you work that out? He did the right thing to begin with, but then, having been frustrated at the time on hold, did the worng thing. While it is poor that he had to wait on hold so long, TSB did not make him call the fraudsters.

Did you miss the sarcasm tags on that post of mine?

ValiantSon

Paul_Herring wrote: »

Did you miss the sarcasm tags on that post of mine?

There weren't any.

I'm glad that you were being sarcastic, but no, it wasn't evident from your post. Perhaps a next time would help.

PixelPound

The problem here is TSB will probably refund them as a goodwill gesture to stave off bad publicity, but its likely to do the opposite with people believing it is the banks fault and they are admitting liability.

We know scammers somehow accessed the accounts to generate a OTP (maybe it was a lost password request) then got the customers to reveal the OTP to allow the change. They could have got details from anywhere, e.g. breach on another company that had DD details etc.

jcontest

This is going to turn out to be like the big PPI swindle (By customers) that MSE helped feed.


We are going to blame this bank for EVERY fraud that has happened because fraudsters are acting like the bank.


While I feel sorry for the people who have fallen foul of this type of scam there's some more serious things here that we should really be looking at.


VoIP - I use VoIP and it is wonderful, I have numbers in Ireland, the US, and the UK and all of them ring in my home. I can phone someone in Ireland have it show the Irish number, or someone in the USA and have it show the USA number. It's great!.
But it's time that we stop ignoring the fact that large telco providers will transit these numbers regardless of the source and destination. I know for a FACT that BT will host spoofed numbers through their business service against their own customers that pay for the number itself. It is time large telco providers step up to block this type of stuff from happening.


Chip and Pin on all transfers. It should be a requirement and not a simple option. I know the banks are stuck between regulation and regulation, but my Natwest account forces me to use a card reader when I want to set up someone new to pay (even once). This should be standard!


It should be against the law to ATTEMPT fraud like this. I get messages, emails, and phone calls similar to what was used to kick these frauds off but the funny thing is that until they actually steal it from you then the police will take no action. Back to the telco providers here too, millions of phishing text/emails/calls are ignored because they are getting paid the exit fee's and there is no proof that the company has done anything wrong.


We honestly need to teach people to think more when they receive these type of messages. Instead we use gossip papers to make them afraid that it's all been stolen, so those insecure people jump as soon as they think something has happened.


Social engineering and sales have worked well for years.
Social engineering and fraud seems to have worked well on this occasion.


And BANG the moneys gone. Dont delay, reset today, protect your money by sending it to Uzbekistan in a safety account we have for you..


If there is any hole in the security of TSB it would be that the accounts were able to be reset in such large quantities. If these happened on foreign based IPs then it should have raised flags, If they happened on UK soil then ISP account holders could be traced, if much of it was happening from the same IP ranges then it should have triggered flags inside TSB. Stop blaming TSB, take gadgets away from people until they know how to use them.

wizzywig27

eskbanker wrote: »

Far be it from me to defend the inane and puerile ramblings of that poster, but I genuinely don't believe that even he is crass enough to trivialise cancer by referring to the subject of the story in that way - my understanding, based on his lengthy history of silly TSB-bashing posts, is that he's referring to TSB still being very sick, but I can see how you may not have read it that way.

If you're the Gina that the story referred to (and even if you're not tbh), then I'm sure everyone on here wishes you well.

Well said buddy, and a too wish you well

Ginabudden.2018

wizzywig27 unfortunately it was directed at me as the comment clearly says she and they would not put that otherwise. Thank you for the well wishers and just an update TSB has now blocked my Husbands account so he can not switch to another provider!!!!

eskbanker

Ginabudden.2018 wrote: »

wizzywig27 unfortunately it was directed at me as the comment clearly says she and they would not put that otherwise.

I'm conscious that a number of posts have been deleted so don't know what's been said on here since I last posted (or if this will suffer the same fate), but as mentioned previously, that poster has a silly habit of referring to TSB as 'she' and being ill, so I remain convinced that the offending post was merely a daft facetious comment about TSB rather an insensitive insult aimed at you, even though I can entirely see why you interpreted it the way you did.

To back this up, see the following similar remarks, all in recent TSB threads, where the links will show the context:

https://forums.moneysavingexpert.com/discussion/comment/74321074#Comment_74321074

Mchambers wrote: »

I assume she is still down !:D:D:rotfl:

https://forums.moneysavingexpert.com/discussion/comment/74325175#Comment_74325175

Mchambers wrote: »

Oh dear she is still very sick.

https://forums.moneysavingexpert.com/discussion/comment/74329951#Comment_74329951

Mchambers wrote: »

Is she still poorly ?

I see that MSE posted yesterday that TSB have no idea when their IT problems will be fixed

https://www.moneysavingexpert.com/news/banking/2018/05/tsb-still-hasnt-said-when-its-it-problems-will-be-fixed---a-month-after-they-started.

Oh dear poor TSB.:D

Care to comment Mr TSB ?

https://forums.moneysavingexpert.com/discussion/comment/74332190#Comment_74332190

Mchambers wrote: »

How is she doing today ? Is she still poorly ?

https://forums.moneysavingexpert.com/discussion/comment/74359217#Comment_74359217

Mchambers wrote: »

I assume the TSB is still very ill. Bless her. I hope she gets better eventually.:D:rotfl: