MSE News: Barclays offers switchers double rewards for a year

keef-WhatStandards

moneysavinggirl40 wrote: »

Barclays need to do some work on their software platform.

And their staff training and ....

To be fair though, I've yet to find the perfect bank.

The policy of multiple accounts with different banks seems to be the best plan. TSB's recent crash highlights this.

I wonder who their employ to design some of these offers. They look good on the surface, but "scratch the varnish off" and ......

keiran

I'm going to a Barclays branch tomorrow to switch an account into my existing Barclays account.

Have MSErs reached a conclusion as to what are the requirements of the account to be transferred over?

Herbalus

keiran wrote: »

I'm going to a Barclays branch tomorrow to switch an account into my existing Barclays account.

Have MSErs reached a conclusion as to what are the requirements of the account to be transferred over?

The conclusion that you really need is what Barclays themselves say about the account that needs to be switched, as they are the ones paying you the money.

moneysavinggirl40

keef-WhatStandards wrote: »

And their staff training and ....

To be fair though, I've yet to find the perfect bank.

The policy of multiple accounts with different banks seems to be the best plan. TSB's recent crash highlights this.

I wonder who their employ to design some of these offers. They look good on the surface, but "scratch the varnish off" and ......

Agree with you regarding staff training, even in branch when I went to show them ID I got the impression that no one had a clue that customers may come to show them ID and want to switch to them especially as there is a double incentive at the moment.

Surely they should be briefed by management: if a customer comes in to show ID actually sit down with them and check it, it is important to give a good impression of the service the bank can offer, don't just hang about waiting for another customer to walk through the door, deal with the customer at hand don't leave them waiting for a colleague to deal with them.

Flobberchops

moneysavinggirl40 wrote: »

Surely they should be briefed by management: if a customer comes in to show ID actually sit down with them and check it, it is important to give a good impression of the service the bank can offer, don't just hang about waiting for another customer to walk through the door, deal with the customer at hand don't leave them waiting for a colleague to deal with them.

Not all branch colleagues have the same job role, training, or the necessary seniority to handle key KYC documents. I'm sure the staff you spoke to, however, were grateful to be in the presence of a customer who knew their jobs better than they did themselves.

Mchambers

moneysavinggirl40 wrote: »

Agree with you regarding staff training, even in branch when I went to show them ID I got the impression that no one had a clue that customers may come to show them ID and want to switch to them especially as there is a double incentive at the moment.

Surely they should be briefed by management: if a customer comes in to show ID actually sit down with them and check it, it is important to give a good impression of the service the bank can offer, don't just hang about waiting for another customer to walk through the door, deal with the customer at hand don't leave them waiting for a colleague to deal with them.

For existing customers, just show your debit card for id. You will be asked for your pin. That will suffice.

I have already raised a complaint with regarde the silly person that told me that I was not eligible.

Should mean that Barclays gives me money for my complaint as well as the double up Blue Rewards.

Katiehound

Well, funnily enough after the Natwest debacle (as far as I was concerned!) this has been pretty much plain sailing, only hiccup was having to go in branch twice which slightly delayed things.

As said before only certain members of staff have the seniority to be able to go into your account and record / alter details. If you are dealing with a small branch then they simply don't have the staff (cutbacks)

I think everything up and running in less than 2 weeks is pretty good.
Well impressed.
I am using Firefox- not encountered any problems apart from trying to use the nationwide/natwest card reader. Have the correct one now- bigger buttons too so not so fiddly.

Will be happy to keep the account for 1 year for bank rewards & 2 years for Barclaycard reward. (£1 pm)- if things progress at the same rate!!

moneysavinggirl40

moneysavinggirl40 wrote: »

Totally confused now, the online mini statement of transactions is all messed up, ie in a different order and I can't fathom why the statement is as it states, to me this is incorrectly displayed, when money left my account is not in the order that it left and conversely
when it entered is not what is stated. Really happy it is NOT my main account.Barclays need to do some work on their software platform.

After what had happened I decided to send secure message of complaint, they have replied as i got an email notification. however when i log on and click secure message and the title of message an error code comes up:

24002 - Sorry, there's been a technical error. Please try again. If the problem persists, please call us on 0345 600 2323 (outside the UK, dial +44 2476 842063) quoting 'error code 24002'. Lines are open 24 hours every day. To maintain a quality service, we may monitor or record phone calls. Call charges.:eek::mad:

keef-WhatStandards

moneysavinggirl40 wrote: »

24002 - Sorry, there's been a technical error. Please try again.

It should really tell you, but are you using reader to log in?

There's a note somewhere that says messaging isn't available using number and memorable word or something. This isn't entirely true as the red number comes up on messaging and it shows you the message when you click on the number, but you can't go any further i.e. mark as read or reply.

moneysavinggirl40

Flobberchops wrote: »

Not all branch colleagues have the same job role, training, or the necessary seniority to handle key KYC documents. I'm sure the staff you spoke to, however, were grateful to be in the presence of a customer who knew their jobs better than they did themselves.

skill mix then, teach them how to do certain useful tasks! such as ID verification.