📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!

MSE News: TSB customers STILL unable to use online banking after weekend upgrade

1…2728303233…60

Comments

  • Cotta
    Cotta Posts: 3,667 Forumite
    We have to be realistic, in response to our complaints at most we will get the issue resolved and a small goodwill gesture of £30.
  • Mchambers
    Mchambers Posts: 1,054 Forumite
    Cotta wrote: »
    We have to be realistic, in response to our complaints at most we will get the issue resolved and a small goodwill gesture of £30.

    Then people will go to the FCA.:D
  • eskbanker
    eskbanker Posts: 37,640 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    Mchambers wrote: »
    Cotta wrote: »
    We have to be realistic, in response to our complaints at most we will get the issue resolved and a small goodwill gesture of £30.
    Then people will go to the FCA.:D
    Have you still not managed to understand the difference between FCA and FOS?
    eskbanker wrote: »
    Mchambers wrote: »
    My dad will also be going to the FCA.
    ....or he could just go straight to the FOS, as that's where the FCA will tell him to go, as per https://www.fca.org.uk/about/complain-about-regulators:
    The regulators cannot consider complaints about the firms we regulate. If you have a complaint about a firm, then you should raise this initially with the firm. If you remain unhappy with the outcome, you may be able to make a complaint to the Financial Ombudsman Service
  • AirlieBird
    AirlieBird Posts: 1,046 Forumite
    For those querying the credit card cashback, TSB say it will be paid by the end of this week and be back to normal next month.
    Did you really mean to put loose?
    Lose: no longer possess, not to retain, unable to find
    Loose: not firmly or tightly fixed in place
  • beanielou
    beanielou Posts: 95,983 Ambassador
    Part of the Furniture 10,000 Posts Academoney Grad Mortgage-free Glee!
    AirlieBird wrote: »
    For those querying the credit card cashback, TSB say it will be paid by the end of this week and be back to normal next month.

    Thanks :)
    How did you find out?
    I am a Forum Ambassador and I support the Forum Team on Mortgage Free Wannabe & Local Money Saving Scotland & Disability Money Matters. If you need any help on those boards, do let me know.Please note that Ambassadors are not moderators. Any post you spot in breach of the Forum Rules should be reported via the report button , or by emailing forumteam@moneysavingexpert.com. All views are my own & not the official line of Money Saving Expert.

    Lou~ Debt free Wanabe No 55 DF 03/14.**Credit card debt free 30/06/10~** MFW. Finally mortgage free O2/ 2021****
    "A large income is the best recipe for happiness I ever heard of" Jane Austen in Mansfield Park.
    ***Fall down seven times,stand up eight*** ~~Japanese proverb.     ***Keep plodding*** Out of debt, out of danger. ***Be the difference.***
    One debt remaining. Home improvement loan.
  • AirlieBird
    AirlieBird Posts: 1,046 Forumite
    beanielou wrote: »
    Thanks :)
    How did you find out?
    It's on their FAQ
    Did you really mean to put loose?
    Lose: no longer possess, not to retain, unable to find
    Loose: not firmly or tightly fixed in place
  • ValiantSon
    ValiantSon Posts: 2,586 Forumite
    Mchambers wrote: »
    Got my 2nd letter today from TSB with regards my complaint. It basically said that I can go the ombudsman anytime and they will agree with the ombudsman to consider my complaint if it outside the 6 month period.

    Mmm...I think that I will just wait.

    You've already told us that they had settled your complaint and paid you compensation (this was after originally claiming that you hadn't had any problems, but your father had, and that he had been paid compensation). Something tells me that you are telling porkies.
  • ValiantSon
    ValiantSon Posts: 2,586 Forumite
    kidmugsy wrote: »
    They are the importance sort. If the First World doesn't function the rest of the world starves.

    Wow! You know absolutely nothing about the developing world.
  • ValiantSon
    ValiantSon Posts: 2,586 Forumite
    edited 15 May 2018 at 8:24PM
    Mchambers wrote: »
    Then people will go to the FCA.:D

    That would be pointless. They might have better luck with the FOS, however.

    For such a veteran, experienced, and successful compensation claimant I'm staggered that you don't already know this.

    You know, it's funny, but every time I read your posts I get this funny smell that reminds me of farms.
  • kidmugsy
    kidmugsy Posts: 12,709 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Combo Breaker
    I tried a few transactions today, the first non-automated ones since before the outage. All seemed well until it wouldn't let me log off.

    I'm pretty keen to restore the balance in the accounts and get back to normal. Any chance?
    Free the dunston one next time too.
This discussion has been closed.
★ ★ ★ Meet your Ambassadors

🚀 Getting Started

Hi new member!

Our Getting Started Guide will help you get the most out of the Forum

Categories

  • All Categories
  • 351.6K Banking & Borrowing
  • 253.3K Reduce Debt & Boost Income
  • 453.9K Spending & Discounts
  • 244.5K Work, Benefits & Business
  • 599.9K Mortgages, Homes & Bills
  • 177.2K Life & Family
  • 258.2K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 16.2K Discuss & Feedback
  • 37.6K Read-Only Boards

Is this how you want to be seen?

We see you are using a default avatar. It takes only a few seconds to pick a picture.
Update Your Picture