MSE News: TSB customers STILL unable to use online banking after weekend upgrade

GTR_King

Still can't order statements online... Hope that is fixed soon

gingercordial

AirlieBird wrote: »

On the CC DDs the TSB page says

"There have been some issues with direct debits being paid for TSB credit cards. We’re really sorry about this. We are investigating the problem and if your payment to your TSB card hasn’t been triggered we will be in touch to let you know, and will try to take the payment on your next due date. You will not be charged any extra interest or fees as a result of a delayed direct debit, and there will be no impact on your credit record.

You don’t need to contact us about this – we will be making corrections to any extra interest that you may see on your credit card account."

Thanks for finding this - I had been wondering what was going on with the credit card payments.

I have a 0% BT credit card at TSB with a monthly DD set up from Halifax to pay it at £20/month (higher than the minimum) towards the end of the month.

The DD has not come out of my Halifax account. The weird thing is that it does appear as having been received on 27 April on my TSB credit card statement and balance. This means at the moment I am up by £20.

I wonder if that will be spotted, since the TSB system shows it as paid?

Actually I'm only up by £17 as the non-collection of the DD in April means I have not met the criteria for my £3 Halifax reward, which is annoying. If they correct it and take £40 in May I will actually be £3 down as a result of the error - an irritating amount as it's not really big enough to complain about!

Mchambers

Got my 2nd letter today from TSB with regards my complaint. It basically said that I can go the ombudsman anytime and they will agree with the ombudsman to consider my complaint if it outside the 6 month period.

Mmm...I think that I will just wait.

veryintrigued

gingercordial wrote: »

Thanks for finding this - I had been wondering what was going on with the credit card payments.

I have a 0% BT credit card at TSB with a monthly DD set up from Halifax to pay it at £20/month (higher than the minimum) towards the end of the month.

The DD has not come out of my Halifax account. The weird thing is that it does appear as having been received on 27 April on my TSB credit card statement and balance. This means at the moment I am up by £20.

I wonder if that will be spotted, since the TSB system shows it as paid?

Actually I'm only up by £17 as the non-collection of the DD in April means I have not met the criteria for my £3 Halifax reward, which is annoying. If they correct it and take £40 in May I will actually be £3 down as a result of the error - an irritating amount as it's not really big enough to complain about!

https://forums.moneysavingexpert.com/discussion/5835493/tsb-credit-card-monthly-direct-debit-not-taken-today

fun4everyone

Are we ever going to be able to open accounts online again?

https://www.tsb.co.uk/help/online-application-status/

Love how they still advertise here monthly saver can be opened online

https://www.tsb.co.uk/savings/monthly-saver/

First world problems.

kidmugsy

fun4everyone wrote: »

First world problems.

They are the importance sort. If the First World doesn't function the rest of the world starves.

veryintrigued

kidmugsy wrote: »

They are the importance sort. If the First World doesn't function the rest of the world starves.

Did i really just read that?

No_6

and why would anyone want to open a TSB account at the moment.

beanielou

Second holding letter received today about my complaint.
Still cant see credit card on line nor can it be found in branch.

stclair

Mchambers wrote: »

Got my 2nd letter today from TSB with regards my complaint. It basically said that I can go the ombudsman anytime and they will agree with the ombudsman to consider my complaint if it outside the 6 month period.

Mmm...I think that I will just wait.

I’ve had the same letter though it was off as they’ve not even investigated anything yet with my compliant.