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TSB planned outage

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Comments

  • lazer-zxr
    lazer-zxr Posts: 453 Forumite
    Tenth Anniversary 100 Posts Combo Breaker Debt-free and Proud!
    Just left the branch. No luck. I couldn't move my money out as i didn't have my passport.
  • Herbalus
    Herbalus Posts: 2,634 Forumite
    Tenth Anniversary 1,000 Posts Name Dropper
    lazer-zxr wrote: »
    Just left the branch. No luck. I couldn't move my money out as i didn't have my passport.

    Debit card and PIN should suffice surely?
  • john1002
    john1002 Posts: 985 Forumite
    Part of the Furniture 500 Posts
    Why say everything is fine for news channels but then say your limiting app and to just keep trying in the hope you get on.

    John
  • molerat
    molerat Posts: 35,142 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    Doc_N wrote: »
    Great - password problems now at the final payment screen:


    "ArrayIndexOutOfBoundsException exception: null"
    No credit card statements available so I decided to go for paper statements but could not change my preference due to that error. It seems that anything that needs you to re-input the password gets that. They are going to be in deep doodoo if they cannot provide CC statements !
  • lazer-zxr
    lazer-zxr Posts: 453 Forumite
    Tenth Anniversary 100 Posts Combo Breaker Debt-free and Proud!
    Herbalus wrote: »
    Debit card and PIN should suffice surely?

    I had my card and pin.

    At first, they tried to charge me a £30 fee, for doing it in branch instead of online. :eek:

    Then I was only able to move £5k without my passport, I'll need to pick up my passport and go back to transfer any more.
  • colsten
    colsten Posts: 17,597 Forumite
    10,000 Posts Seventh Anniversary Photogenic Name Dropper
    lazer-zxr wrote: »
    At the branch. Queue Out the door. 2 out of 4 cashier positions open.
    Appalling, considering the online mess.
    lazer-zxr wrote: »
    Just left the branch. No luck. I couldn't move my money out as i didn't have my passport.
    I suppose that's fair enough - they need to be doubly cautious at this time of opportunists. You'd be livid if they let some fraudster walk out with your money.
  • colsten
    colsten Posts: 17,597 Forumite
    10,000 Posts Seventh Anniversary Photogenic Name Dropper
    lazer-zxr wrote: »

    At first, they tried to charge me a £30 fee, for doing it in branch instead of online. :eek:
    I hope you gave them a piece of your mind for that
  • Skippy13
    Skippy13 Posts: 206 Forumite
    Part of the Furniture 100 Posts
    Perhaps there should be something on the front page of the app or website advising people they need their passport if they want to move/withdraw over a certain amount.
  • lazer-zxr
    lazer-zxr Posts: 453 Forumite
    Tenth Anniversary 100 Posts Combo Breaker Debt-free and Proud!
    colsten wrote: »
    I hope you gave them a piece of your mind for that

    To be honest, I was in disbelief at that point.
  • colsten
    colsten Posts: 17,597 Forumite
    10,000 Posts Seventh Anniversary Photogenic Name Dropper
    lazer-zxr wrote: »
    To be honest, I was in disbelief at that point.
    If you have any energy left, write to the CEO, Mr. Paul Pester on ceooffice at tsb.co.uk

    He'll no doubt already be swamped with complaints but he should be aware that there is a serious problem with Customer Service, on top of the IT issues
This discussion has been closed.
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