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Tandem Bank credit card woes

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  • System
    System Posts: 178,352 Community Admin
    10,000 Posts Photogenic Name Dropper
    ABRDF wrote: »
    I started this thread 13 months ago and I have tried unsuccefully recently with MSE to get it closed!

    LOL Why would MSE close this thread just because you want to??
    It's full of valuable information for people thinking of getting a tandem card.
    Just because your situation has changed doesnt mean all this other data and other peoples experiences should be wiped from the forum. :rotfl::rotfl:
    This is a system account and does not represent a real person. To contact the Forum Team email forumteam@moneysavingexpert.com
  • eDicky
    eDicky Posts: 6,835 Forumite
    Ninth Anniversary 1,000 Posts Name Dropper
    ozzy49 wrote: »
    Is it worth calling them up or are these cards just not worth the hassle?
    I would say it's well worth it, having had my Tandem account since they began and used it regularly without problems. As the OP says above, everything has improved since the early days. There's probably higher demand causing delays for some people applying, you could ask them in the in-app chat to check your status.
    Evolution, not revolution
  • yams
    yams Posts: 27 Forumite
    Fifth Anniversary 10 Posts
    I got a notification yesterday (unfortunately not about my credit card application) but they have finally gone paperless so maybe they are making some changes. If I don't get the credit card I'll end up closing though... there isn't anything in the app that isn't better elsewhere.
  • ABRDF
    ABRDF Posts: 47 Forumite
    Part of the Furniture 10 Posts Combo Breaker
    edited 14 May 2019 at 11:03AM
    Beany Bot: Because they do close threads, I was asking for them to close not delete the thread or wipe as you say.:A:j


    Tandem have got better in my opnion and wanted to give readers an honest view of the product one year on!
  • System
    System Posts: 178,352 Community Admin
    10,000 Posts Photogenic Name Dropper
    ABRDF wrote: »
    Beany Bot: Because they do close threads, I was asking for them to close not delete the thread or wipe as you say.:A:j


    Tandem have got better in my opnion and wanted to give readers an honest view of the product one year on!
    The thread is still relevant and in use. It's not for you to decide it should be closed. I don't see how giving your new review has anything to do with closing the thread?
    This is a system account and does not represent a real person. To contact the Forum Team email forumteam@moneysavingexpert.com
  • No need for the thread to be closed.

    Turn off notifications if you don't want to be emailed every time someone posts to it
  • starM
    starM Posts: 1,464 Forumite
    Thats wbat it says on there website help section:

    Refer (we require further ID Docs to confirm your identity in 15% of cases) up to 3 weeks

    In my case 3 weeks are over but others are waiting for 5 weeks.
  • yams
    yams Posts: 27 Forumite
    Fifth Anniversary 10 Posts
    edited 17 May 2019 at 2:13PM
    I was expecting the referral to come but when I asked they said they didn't need anything so I guess their website is not up to date. Surely if that was the hold up they would ask for the documents even if there is a delay for them to process the rest of the application?

    EDIT: I had already opened the savings account too so that shouldn't be the issue anyway.
  • starM
    starM Posts: 1,464 Forumite
    My other half also has a Tandem savings account. This is 4th week of her credit card aplication. The app chat says the application is with the verification tea.. Cannoy say how long it would take.
  • jim1999
    jim1999 Posts: 244 Forumite
    Tenth Anniversary 100 Posts Name Dropper
    Trying to open an account, but not holding my breath.

    An utterly painful experience in every way. I'm not sure 0.5% is enough for the pain.
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