Scammed! By MyHeritage.com

Robisere

This thread is now equus mortuus verbera.

AnotherJoe

I think you mean flagellum equus mortuus

But yes the OP is willing to bend over backwards to invent every and any outlandish suggestion rather than the "bleedin obvious"that it was his wifes mistake / memory lapse / lie all of which are several thousand times more plausible than this company consisting of ultra sophisticated hackers to steal £60, and then when discovered they politely give a refund.

[Deleted User]

AnotherJoe wrote: »

I think you mean flagellum equus mortuus

But yes the OP is willing to bend over backwards to invent every and any outlandish suggestion rather than the "bleedin obvious"that it was his wifes mistake / memory lapse / lie all of which are several thousand times more plausible than this company consisting of ultra sophisticated hackers to steal £60, and then when discovered they politely give a refund.

You make your point but where was the card processors email confirmation when the debit card was used? Even if she had made a mistake this confirmation would or should have been evident. Her bank account showed that bluesnap.com had processed the debit card payment. Why no email from them with an attached invoice as was the case when her credit card had been used.

The difficulty for myheritage.com is they may have been spoofed. These online scammers usually nibble at a card to see if they get away with it. If nothing happens then they go for a much bigger bite the important thing is to making your card provider aware that you have been nibbled at as soon as possible.

What you are aware of is that your email address is often given to third parties who use it to spam your inbox but what you may not be aware of is that by law ISP have to capture the web sites you visit which profiles you. Google and other do the same if your browser privacy settings are not tweaked. They push onto you commercial material that might lead you to purchase something.

The profile data kept by your ISP, the URL's you visit, is far more valuable to scammers. If they can spoof somebody you have dealt with then their chances of success are greatly increased. This is what may have happened here with myheritage.com they may be as much a victim as my wife.

As for flogging a dead horse it remains to be seen as to whether her credit card refund will appear as for her debit card use her bank will to need to take it on board if that payment is not recovered.

msallen

[Deleted User] wrote:

You make your point but where was the card processors email confirmation when the debit card was used? Even if she had made a mistake this confirmation would or should have been evident. Her bank account showed that bluesnap.com had processed the debit card payment. Why no email from them with an attached invoice as was the case when her credit card had been used.

The difficulty for myheritage.com is they may have been spoofed. These online scammers usually nibble at a card to see if they get away with it. If nothing happens then they go for a much bigger bite the important thing is to making your card provider aware that you have been nibbled at as soon as possible.

What you are aware of is that your email address is often given to third parties who use it to spam your inbox but what you may not be aware of is that by law ISP have to capture the web sites you visit which profiles you. Google and other do the same if your browser privacy settings are not tweaked. They push onto you commercial material that might lead you to purchase something.

The profile data kept by your ISP, the URL's you visit, is far more valuable to scammers. If they can spoof somebody you have dealt with then their chances of success are greatly increased. This is what may have happened here with myheritage.com they may be as much a victim as my wife.

As for flogging a dead horse it remains to be seen as to whether her credit card refund will appear as for her debit card use her bank will to need to take it on board if that payment is not recovered.

All very interesting I'm sure, but has your wife admitted it yet?

MothballsWallet

DCFC79 wrote: »

The thread title should be changed since I dont believe you were scammmed by heritage.com but its more a case of user error.

Oh, you mean a PBKAC* error, right





* PBKAC = Problem Between Keyboard And Chair

eddddy

[Deleted User] wrote:

You make your point but where was the card processors email confirmation when the debit card was used? Even if she had made a mistake this confirmation would or should have been evident. Her bank account showed that bluesnap.com had processed the debit card payment. Why no email from them with an attached invoice as was the case when her credit card had been used.

I'd guess one explanation could be that when she registered using the debit card, she mis-typed her email address.

A quick look at the registration process suggests that they don't verify your email address before taking payment card details. (They don't even ask you to confirm your email address by typing it a second time.)


Perhaps a much more plausible explanation might be something like this:

She registered with the debit card, but mis-typed her email address - so when she tried to log in with her correct email address she got an error.

So she registered again, typed her email address correctly, but used her credit card this time

[Deleted User]

msallen wrote: »

All very interesting I'm sure, but has your wife admitted it yet?

Exactly the response the scammers want.

[Deleted User]

MothballsWallet wrote: »

Oh, you mean a PBKAC* error, right

Another endorsement of the scammers rational, the more convincing the scam the better it is received.

[Deleted User]

eddddy wrote: »

I'd guess one explanation could be that when she registered using the debit card, she mis-typed her email address.

A quick look at the registration process suggests that they don't verify your email address before taking payment card details. (They don't even ask you to confirm your email address by typing it a second time.)


Perhaps a much more plausible explanation might be something like this:

She registered with the debit card, but mis-typed her email address - so when she tried to log in with her correct email address she got an error.

So she registered again, typed her email address correctly, but used her credit card this time

That exactly what the scammers want you to think.

[Deleted User]

An email was sent to bluesnap with just one line a URL link to this thread. The very next day my wife's bank account received a full refund for the debit card payment plus her credit card provider received a full refund from them for the credit card payment. No explanation of how bluesnap came by the debit card number.

Here's what I think happened. The scammers had acquired her debit card details and email address. They need a card payment processor to spoof myheritage.com so naturally they chose chose bluesnap.com. From bluesnap's perspective just another client. The scammers took the debit card payment sending her a convincing myheritage email that said a credit card not a debit card payment had been taken. This accounts for the lack of a confirming email and attached invoice from bluesnap for their client myheritage.com. Our personal thanks to everybody who contributed to this thread you're the best.:grouphug: