Scammed! By MyHeritage.com

[Deleted User]

She got an email saying that her 14 day trial period had expired and that her credit card had been charged with £49.99 + VAT. The charge never appeared on her credit card statement but it appeared on her bank account statement. When she logged into myheritage.com it said she had no account. The email payment confirmation for the original credit card subscription came from bluesnap.com and it said expect to see BLS* Myheritage_Ltd on your statement which is what happened.

The debit card had no bluesnap.com email confirming that money had been taken however an email from [EMAIL="notification@myheritage.com"]notification@myheritage.com[/EMAIL] said that a credit card charge had been taken when it hadn't they took it from her debit card the details of which were never given. Besides she would not have used her debit card to pay for a subscription paid for by credit card when she already had an account. This email was replied to but no reply from them was ever received.

Now her debit card had been genuinely used for an ancestry.co.uk subscription but the two companies are unrelated as far as can be seen however the two may in some way share the same DNA. So how did myheritage aquire the debit card number and why was there no accompanying bluesnap.com email payment confirmation.

As for using a cash card, its a precaution against fraud, yes the protection is not as good as a card with a say a £3000 spend limit but they can't take money from a card that has no money on it.

If you do a search for inappropriate payments relating to myheritage.com you will find them.

[Deleted User]

[Deleted User] wrote:

If you do a search for inappropriate payments relating to myheritage.com you will find them.

Nope didn't find anything...

AnotherJoe

[Deleted User] wrote:

If you do a search for inappropriate payments relating to myheritage.com you will find them.

I haven't found a single one where they broke into someones house without damage, copied the debit card details, and made a payment using those. Or maybe the lack of damage is because they followed your wife, waited til she was buying something at a store with debit card, took a picture of it?

PixelPound

Most likely a trial was set up with one and then a trial with the other. Not realising there was two trials, when one was cancelled before the payment was taken, the other continued. The fact that myHeritage are refunding it because of obvious user error does show good customer service, they could have simply referred to T&C and refused the refund.
Shocked that the OP is dismissing the obvious in favour of some elaborate plot to defraud and even more spouting about it on a public forum. Mind you they are probably used to people taking trials and forgetting to cancel and phone up complaining when a payment was taken.

[Deleted User]

Online fraud is extremely sophisticated and often hard to believe. Some of the comments are by people scammers really appreciate. People who feel in control and confident about assertions made.

Believe me nobody who uses online payments is in control its the scammers who control things and its a constant battle with technology upgrades to outwit them.

Can any of you say that you are bang up to date with the latest security software fixes? We are, and as an extra precaution laptops are placed in flight mode before closing the lid which automatically logs out, can any of say that you do this?

I'll keep you posted on developments.

[Deleted User]

The only way they've gotten a different card number is through your own wrong doing or lack or precautions and security measures.

[Deleted User]

!!! wrote: »

The only way they've gotten a different card number is through your own wrong doing or lack or precautions and security measures.

Its a point of view that I might agree with except that when the credit card was used and with a half hour an email was received from the payment processor bluesnap.com with attached invoice. Same again when the refund was agreed a confirming email from bluesnap.com was received. Bluesnap are based in Israel and have a presence in the US.

When the debit card payment was taken there was no bluesnap.com email confirmation and the myheritage email notifying of the payment looked quite genuine. How do you explain the lack of a bluesnap.com email?

PixelPound

Many companies use third party card processors, so myHeritage must use bluesnap. Scammers won't have call centres for you to phone up and agree a refund with, unless they are sending you fake emails and getting you to phone in and provide card details over the phone!!

worried_jim

Sophisticated operation for just £59.99, maybe copying Richard Pryor from Superman.

DCFC79

The thread title should be changed since I dont believe you were scammmed by heritage.com but its more a case of user error.