Prolific Academic Survey Alerts

Cordie

Do you use the app for the identification process?  As I have always used a desktop it is not something I have ever downloaded.

elsien

I just used prolific in the browser on my phone. Saved faffing around with transferring photos.
it took me to the system that they are using for ID verification and I didn’t need to download anything. 

fly-catchers

Hate doing these photo ID checks. Had to do one yesterday to install my Nationwide account on a new tablet. Had to remove glasses and follow on screen instructions which I couldn’t read as my eyesight is awful! Had to give up eventually but thankfully was able to use my card reader instead. So was dreading the Prolific one today. Thankfully this worked ok first time!

LilacPotato

lou-rose said:

elsien said:

I’ve just been asked to verify mine again as well. I might be getting confused when with when they were asking for the tax information, but I’m sure I’ve had to send them documents before. Perhaps it’s the camera bit that’s new now.

Yeah this is a new one. From what I've seen elsewhere they seem to be working through the older members who joined before photo ID was a requirement of joining

And generally, I've just checked the help center and it seems it's best to do within an hour of the notification otherwise we have to go through onboarding again

https://participant-help.prolific.com/en/articles/445076-why-have-i-been-asked-to-recheck-my-identity

"How does the check work?

• Notification: You'll receive an in-app notification after completing a submission that triggers the verification requirement

• Time limit: You'll have 1 hour to begin the verification process, and another hour to complete it once started

• Process: The verification involves a simple face scan that confirms your identity

• Completion: Once completed successfully, you'll regain full access to your account

What happens if I don't complete the check?

If you don't complete the verification within the given timeframe, your access to new studies will be temporarily frozen. You'll need to re-complete all verification steps (phone number, ID, and onboarding study) to regain access."

The 1 hour thing is from when you click start verification. I'd got the request for verification but had no photo ID. I renewed my passport at that point so it was probably 2 weeks before I started the actual process.