My wife purchased from a trade stand at the Birmingham NEC on sunday... need help

Money_maker

Potential scam artists is a big extreme for a company who sold you a product with a fault. Perhaps you just got a duff one? Presumably there was a demo product your wife tried?

dan2312

I used the term scam artists because I cannot get in contact with them.

Lets just say I have a very bad feeling, especially when other people on the net are saying that they do not reply or answer phones or get refunds over dodgy products sold.

molerat

dan2312 wrote: »

we paid by credit card.

What can I do next?

Contact your card co and instigate a charge back.

dan2312

molerat wrote: »

Contact your card co and instigate a charge back.

If I instigate a charge back what happens after that?

Will the company attempt to contact me?

Ive never done a charge before so I'm a bit clueless on that one.

System

dan2312 wrote: »

If I instigate a charge back what happens after that?

Will the company attempt to contact me?

Ive never done a charge before so I'm a bit clueless on that one.

https://www.which.co.uk/consumer-rights/advice/how-do-i-use-chargeback

McKneff

I thought chargebacks were for debit cards and s75 (over £100) was for credit cards ?

p00hsticks

McKneff wrote: »

I thought chargebacks were for debit cards and s75 (over £100) was for credit cards ?

You can use chargebacks for credit card purchases (of any value) as well as for debit cards.

dan2312

Just attempted a chargeback with RBS they won't do it because I didn't check the goods before walking away.

Gonna try trading standards now.

They E-mailed me a template letter to send and give them 14 days to respond. which is what I'm going to do.

After that if they do not respond, trading standards are going to take it further.

AndyMc.....

dan2312 wrote: »

Just attempted a chargeback with RBS they won't do it because I didn't check the goods before walking away.

Gonna try trading standards now.

They E-mailed me a template letter to send and give them 14 days to respond. which is what I'm going to do.

After that if they do not respond, trading standards are going to take it further.

Really????????

molerat

dan2312 wrote: »

Just attempted a chargeback with RBS they won't do it because I didn't check the goods before walking away.

Rubbish response - what if you bought a 1000 piece jigsaw and a piece was missing ? The goods are not fit for purpose / damaged and the supplier is not responding. Phone them again and if they give the same answer ask for their complaints procedure, usually focuses their minds.