Regular Saver Thread **New and Restarted**

xylophone

Did the letter say how future payments are made and if there is any online access?

No - it just tells you to return the documents enclosed with a cheque drawn in your favour on your personal bank account.

Stompa

quirkydeptless wrote: »

Just received a letter this morning for my Monmouthshire account, with a form filled in with the details I entered online, a pre-paid envelope, and a request for a cheque for my opening deposit.

Me too. The pre-filled form does not include my NI number, and the accompanying letter does not ask for it to be added.

soulsaver

typistretired wrote: »

So we all might hear around Wednesday. Did the letter say how future payments are made and if there is any online access?

Their other RS has online access, so.. likely.

chels

Stompa wrote: »

Me too. The pre-filled form does not include my NI number, and the accompanying letter does not ask for it to be added.

My letter and form arrived today too, my letter does ask for my NINO and highlighted on the form....strange!

MarkFromCornwall

Strangely the address on the envelope isn't in Monmouthshire.

Section106

chels wrote: »

My letter and form arrived today too, my letter does ask for my NINO and highlighted on the form....strange!

When I opened my Issue 1 account they phoned me up to ask for the NINO as I'd not filled it in on the form. If they have to have it for HMRC reasons then they will keep asking until they get it, I guess.

Stompa

chels wrote: »

My letter and form arrived today too, my letter does ask for my NINO and highlighted on the form....strange!

That is rather odd. Perhaps I'd better add mine to save some potential hassle at a later date! Though they also said that an electronic check to verify my ID had been successful, so maybe they can get the NI number from that?

chels

Section106 wrote: »

When I opened my Issue 1 account they phoned me up to ask for the NINO as I'd not filled it in on the form. If they have to have it for HMRC reasons then they will keep asking until they get it, I guess.

I don't particularly mind them having it but their application process should really have flagged it up as error that it had not been completed and, as has been mentioned, I don't believe there was an asterisk indicating a required piece of information as is usual.

They also don't appear to be consistent as my reply was to someone who didn't complete the NINO information either and it hasn't been asked for in the paperwork they've received.

Hey ho, it's fine, I'll just provide the information they want as requested.

chels

Stompa wrote: »

That is rather odd. Perhaps I'd better add mine to save some potential hassle at a later date! Though they also said that an electronic check to verify my ID had been successful, so maybe they can get the NI number from that?

My letter also said the electronic check had been successful.

Based on what they said to me and Section106's post, I think if I was you I'd enter the NINO on the form now to save potential hassle later.

Section106

chels wrote: »

I don't particularly mind them having it but their application process should really have flagged it up as error that it had not been completed and, as has been mentioned, I don't believe there was an asterisk indicating a required piece of information as is usual.

They also don't appear to be consistent as my reply was to someone who didn't complete the NINO information either and it hasn't been asked for in the paperwork they've received.

When I got my Issue 1 passbook, it was apparent from the covering letter the person who sent the application form and phoned me was an employee in a local branch rather than someone in a central office.

I'm not sure if they normally allocate all applications to local branches for processing, or only if the central office (if there is one) has too much work, but either way, if applications are being dealt with in local branches this might account for differences in the approach adopted.

chels wrote: »

Based on what they said to me and Section106's post, I think if I was you I'd enter the NINO on the form now to save potential hassle later.

That's certainly what I'd suggest - not so much the hassle factor, but the clock is ticking down towards the end of the month and there is no customer advantage to be gained in unnecessarily delaying the application process.