Regular Saver Thread **New and Restarted**

Steve_xx

I and another member of my family have just received paper statements for one each of our current accounts. We each have a few current accounts with TSB.

This is odd since we long ago elected to not have paper statements in order to comply with the rules on their payment of interest on the account.


Not related to Regular Saver Accounts, I know, but I'm pointing this out here in support of my view that TSB still have a lot of issues unresolved that relate to their movement to the current platform.

soulsaver

colsten wrote: »

Today, the online application tells me that I am not eligible for a Monthly Saver as one or more of the following apparently apply:

I am not 16 years old or above
I am not resident in the UK or not a UK resident (wot's the diff???)
I have a Mayfair sort code (30-16-74)
I don't have a current account
I already have a Monthly Saver account

Needless to say, none of these reasons apply. I do feel sorry for people with a Mayfair sort code, too

Me too. Have you called the help number?

EachPenny

colsten wrote: »

Needless to say, none of these reasons apply. I do feel sorry for people with a Mayfair sort code, too

That sort code appears linked to Lloyds Bank Private Banking Ltd. Could "Mayfair" be internal jargon for 'private banking' rather than outright discrimination against Mayfair residents?

It also seems to be a Lloyds sort code, not a TSB one. :huh:

typistretired

My son has a number of accounts with them, but when he applied this afternoon he received the message, that he would have to provide proof of ID and address before they could process his application. He rang their customer service and they more or less stated that it was pot luck if you were selected to provide ID and he couldn't complain because it was the bank procedure not an error. Told him to go into branch with ID and ask the branch why he needed ID. What a mess the branch already have ID from when he opened his current accounts.

typistretired

colsten wrote: »

Today, the online application tells me that I am not eligible for a Monthly Saver as one or more of the following apparently apply:

I am not 16 years old or above
I am not resident in the UK or not a UK resident (wot's the diff???)
I have a Mayfair sort code (30-16-74)
I don't have a current account
I already have a Monthly Saver account

Needless to say, none of these reasons apply. I do feel sorry for people with a Mayfair sort code, too

My son was told to try again in case it was a technical error by their customer service and he received the same message as you. So there must be a monthly saver in the system waiting for completion. He refuses to go into branch as he considers it an insult after all the years of loyal custom.

typistretired

soulsaver wrote: »

Me too. Have you called the help number?

Waste of time! They have a backlog of complaints and just want to close any complaint down straight away. Anyway that was my son's experience today.

karlie88

It's a bit strange having an account number with 5 zeros, but then I find out that OH's tsb monthly saver has 6 zeros in its account number. :eek:

EachPenny

karlie88 wrote: »

It's a bit strange having an account number with 5 zeros, but then I find out that OH's tsb monthly saver has 6 zeros in its account number.

I thought there had been another TSB IT glitch when I saw mine.

If only the low account numbers had tradeable value like cherished car registrations.

colsten

soulsaver wrote: »

Me too. Have you called the help number?

No I haven't, too busy. If I can't open it online, I don't want it.

And it's getting worse.

An hour ago, I had an email from TSB, thanking me for opening a Monthly Saver and reminding me to fund it. Needless to say, there is no sign of a Monthly Saver, either online or in the app. I suppose I should be grateful that I can still log in, and that my existing accounts are still showing.:rotfl:

Klopek

colsten wrote: »

No I haven't, too busy. If I can't open it online, I don't want it.

And it's getting worse.

An hour ago, I had an email from TSB, thanking me for opening a Monthly Saver and reminding me to fund it. Needless to say, there is no sign of a Monthly Saver, either online or in the app. I suppose I should be grateful that I can still log in, and that my existing accounts are still showing.:rotfl:

I'm in the same position. As per my previous post, don't bother phoning. They won't help and will tell you to just go into branch to open another one.