Warning: Exemplar Education
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Newbie
Hope to warn other parents... I signed up to Exemplar Education for an online education programme for my children who are primary school age. I was naiive enough to believe the salesman who visited the house and told me " it's easy to cancel if you have a genuine reason like financial hardship or a health problem". His words helped ease my decision to sign up to a 3 year contract without realising that it is virtually impossible to cancel it!! My financial situation has changed (unexpectedly and for the worst) and I have tried to cancel and cannot!
I've called them many times written and received a final response.. I've reported them to Trading Standards and the CAB and now going to the Financial ombudsman for help.
So parents please be careful.. The leaflet came through the school so I thought the company truthworthy. Their customer services is a call back only service. No direct telephone number. If asked staff say they don't give the number out. That should give people an idea of what they are really like...
I know this sounds stupid.. Who doesn't read the small print.. At the time I was financially able to afford the payments so it was no problem.
Exemplar are ruthless.
I've called them many times written and received a final response.. I've reported them to Trading Standards and the CAB and now going to the Financial ombudsman for help.
So parents please be careful.. The leaflet came through the school so I thought the company truthworthy. Their customer services is a call back only service. No direct telephone number. If asked staff say they don't give the number out. That should give people an idea of what they are really like...
I know this sounds stupid.. Who doesn't read the small print.. At the time I was financially able to afford the payments so it was no problem.
Exemplar are ruthless.
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I'm very disappointed to hear that your children's school circulated leaflets for what sounds like a disreputable company. I do hope you've told the school what's happened.
Almost nobody, that's how these sort of people get away with it.
They have page after page of small print, who has the time and sometimes the legal knowledge to read and understand it all.
Hope you get it sorted.
https://www.bbc.co.uk/programmes/b006mg74/contact
The Guardian has an excellent consumer column too that often sorts out these sort of issues.
I know and I’m just the same. With the exception of the cancellation clause. I always read just that.
They have had so many company name changes and insolvenies (sp)
I went online chat and asked Sarah for a contact telephone number. After a grilling why I needed it she gave me 0800 048 8692.
Good luck with stopping the contract.