Feedback on Utility Point

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nic_c wrote: »

The thing is how long do you wait - is it capped at £60?

I will wait 42 days from the date the final bill was issued. Yes, compensation for a late £30 payment is capped at £60.

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thelight wrote: »

How long have people found that Utility Point take to reply to emails?

I recently sent two emails and both went completely unanswered. You are better off using the chat on their website.

fatbeetle

Can I add my voice to the grievances please? I was swapped to Utility Point by "Look After My Bills", as they were only asking £41 direct debit per month. With three months they decided on "historic consumption history" to up this to £86. I'm in the process of withdrawing from them.

ashe

fatbeetle wrote: »

Can I add my voice to the grievances please? I was swapped to Utility Point by "Look After My Bills", as they were only asking £41 direct debit per month. With three months they decided on "historic consumption history" to up this to £86. I'm in the process of withdrawing from them.

Surely any provider offering £41/mo would be suspicious as that would be just £492 a year. Are you sure you aren't on the tariff that charges lower in the warmer months and higher in the colder months to balance out your usage? Our bill was £49 in summer/Autumn and £99/mo in Winter/Spring. This has led us to have a credit balance of £300 heading into winter which I am ok with, our tariff ends in Jan so will likely get a refund.

grumpycrab

fatbeetle wrote: »

With three months they decided on "historic consumption history" to up this to £86.

Looks like UP are trying to make sure that as many customers as possible build up a credit for the Winter season; what 12month usage figures did you give to Look after my bills?

ashe

grumpycrab wrote: »

Looks like UP are trying to make sure that as many customers as possible build up a credit for the Winter season; what 12month usage figures di you give to Look after my bills?

That is specifically how some of their tariffs work though by design - when I joined them I had the option of a fixed payment tariff but it was decidedly more expensive than the variable payment tariff (both were fixed price, was just the payments that were variable).

fatbeetle

Thanks for the replies people. Unsure at present what 12 month usage figures we gave "look after my bills", as we hadn't been in the house for a year!

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Utility Point finally refunded my credit 20 days after my final bill but no automatic £30 compensation received. They have also cancelled my direct debit. I have emailed them. If I get no response (like all my other emails to them) or £30 cheque through the post within 7 days I'll be taking it up with Ofgem.

fatbeetle

Success...

Thank you for your email,

Apologies for the delay in getting back to you, this is due to an extremely high volume of calls and emails.Utility point are currently implementing new procedures to reduce response time and improve service for our customers in the meantime we thank you for your patience.

I have reviewed your account and decreased your direct debit amount to £49.74 this will be the next payment amount taken on 10/12/19.



Please continue to submit your meter readings and check your balance each month to ensure that you remain in credit. Should you feel that your payment needs to be increased during the winter months, please contact us.



If you have any further questions please do not hesitate to contact us.

elucidate

Hi all,

So I've been with Utility Point since March and nothing beats their price for gas.

I'm on a variable tariff and contemplating whether to move to a fixed tariff, with the risk that, if something cheaper then comes along, I'll need to pay the exit fee to change.

So my question is, do any of you know if Utility Point have historically raised prices on their variable tariffs? What makes me ask this is that they're constantly removing the availability of variable tariffs and replacing them with new ones, which makes me think they prefer to "change prices" that way, rather than raise people's existing rates.