Feedback on Utility Point

grumpycrab

Streaky_Bacon wrote: »

...I was going to ask them to zero the DD so that I don't build up more credit, but suspected that they wouldn't want to do that before the switch was completed. However I logged in today to find that they have already zeroed it.

Blimey - just seen that too. Impressed. May even be forced to leave a good review on Trustpilot... or perhaps I should wait until credit returned.

WBCPB

Stompa wrote: »

Thanks for mentioning that tariff. It seems to be about 9% cheaper for me than my existing UP tariff, though fixed for 3 months less. I'll have to think about switching.

If i am on one of their fixed tariffs now(with exit fees) do i pay these exit fees if i switch to their cheaper fixed tariff before my contract is up?
Regards

grumpycrab

WBCPB wrote: »

If i am on one of their fixed tariffs now(with exit fees) do i pay these exit fees if i switch to their cheaper fixed tariff before my contract is up?
Regards

If contract is up in less than 50 days there should be an option to change to the cheaper tariff online (no exit fees)... if more than 50days to go - ring them up (and join the queue.)

Stompa

WBCPB wrote: »

If i am on one of their fixed tariffs now(with exit fees) do i pay these exit fees if i switch to their cheaper fixed tariff before my contract is up?

I suspect so. Fortunately my current tariff has no exit fees.

Windward

I switched to Utility point after looking on Martins Comparisons. They were great until I decided to switch to a cheaper deal after a year or so. At this point customer service disappeared out the window.



They took payments after the switch, had to cancel the DD to stop them and then wouldn't pay our credit back. Months later I have tried email, chat and phone and even though they have promised me the funds the payments have never arrived.



Having to go through the long winded complaints/ombudsman process.

Swipe

It also takes them 3 weeks to refund by cheque. I can't believe they were expecting me to submit my bank details by unsecured email or their chat window supplied by a third party company. It's not like I can call up (on hold for an hour at my own expense) either when they are only open Mon-Fri office hours

puj

I am already with Utility Point and am coming to the end of my fix. I have found the "Just Up 19 Wk49 Direct v2" tariff is currently the cheapest for me.



The Utility Point portal does not give me the option to change to this tariff but instead offers me the "Just UP 19 Winter Renewal" tariff. This is more expensive and is fixed for 18months.



I have emailed UP to make the change but no response. I could put in a new application as a new customer i guess. Anyone else in the same position?

boliston

Swipe wrote: »

It also takes them 3 weeks to refund by cheque. I can't believe they were expecting me to submit my bank details by unsecured email or their chat window supplied by a third party company. It's not like I can call up (on hold for an hour at my own expense) either when they are only open Mon-Fri office hours

Surely they would already have your bank details if you paid by dd?

Swipe

boliston wrote: »

Surely they would already have your bank details if you paid by dd?

It's for the £30 compensation for late final bill credit refund that was awarded after they'd closed my account.

geoffW

puj wrote: »

I am already with Utility Point and am coming to the end of my fix. I have found the "Just Up 19 Wk49 Direct v2" tariff is currently the cheapest for me.



The Utility Point portal does not give me the option to change to this tariff but instead offers me the "Just UP 19 Winter Renewal" tariff. This is more expensive and is fixed for 18months.



I have emailed UP to make the change but no response. I could put in a new application as a new customer i guess. Anyone else in the same position?

Version 3 is now on their website which is slightly cheaper than v2 but for me £30 dearer than Symbio Energy so will probably swop.