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Feedback on Utility Point
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Streaky_Bacon wrote: »...I was going to ask them to zero the DD so that I don't build up more credit, but suspected that they wouldn't want to do that before the switch was completed. However I logged in today to find that they have already zeroed it.If you put your general location in your Profile, somebody here may be able to come and help you.0
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Thanks for mentioning that tariff. It seems to be about 9% cheaper for me than my existing UP tariff, though fixed for 3 months less. I'll have to think about switching.
If i am on one of their fixed tariffs now(with exit fees) do i pay these exit fees if i switch to their cheaper fixed tariff before my contract is up?
Regards0 -
If i am on one of their fixed tariffs now(with exit fees) do i pay these exit fees if i switch to their cheaper fixed tariff before my contract is up?
RegardsIf you put your general location in your Profile, somebody here may be able to come and help you.0 -
I switched to Utility point after looking on Martins Comparisons. They were great until I decided to switch to a cheaper deal after a year or so. At this point customer service disappeared out the window.
They took payments after the switch, had to cancel the DD to stop them and then wouldn't pay our credit back. Months later I have tried email, chat and phone and even though they have promised me the funds the payments have never arrived.
Having to go through the long winded complaints/ombudsman process.0 -
It also takes them 3 weeks to refund by cheque. I can't believe they were expecting me to submit my bank details by unsecured email or their chat window supplied by a third party company. It's not like I can call up (on hold for an hour at my own expense) either when they are only open Mon-Fri office hours0
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I am already with Utility Point and am coming to the end of my fix. I have found the "Just Up 19 Wk49 Direct v2" tariff is currently the cheapest for me.
The Utility Point portal does not give me the option to change to this tariff but instead offers me the "Just UP 19 Winter Renewal" tariff. This is more expensive and is fixed for 18months.
I have emailed UP to make the change but no response. I could put in a new application as a new customer i guess. Anyone else in the same position?0 -
It also takes them 3 weeks to refund by cheque. I can't believe they were expecting me to submit my bank details by unsecured email or their chat window supplied by a third party company. It's not like I can call up (on hold for an hour at my own expense) either when they are only open Mon-Fri office hours
Surely they would already have your bank details if you paid by dd?0 -
I am already with Utility Point and am coming to the end of my fix. I have found the "Just Up 19 Wk49 Direct v2" tariff is currently the cheapest for me.
The Utility Point portal does not give me the option to change to this tariff but instead offers me the "Just UP 19 Winter Renewal" tariff. This is more expensive and is fixed for 18months.
I have emailed UP to make the change but no response. I could put in a new application as a new customer i guess. Anyone else in the same position?0
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