Feedback on Utility Point

BigBlueSky

I wasn't aware of this at all. Does this apply to all tariffs with UtilityPoint ?

WiseOwll

I’m currently with Utilitypoint and questioned this term. As long as you give one every 3 months they won’t impose it. The women I spoke to said they would rather bill on actual than estimated. I suppose it makes sense less issues.

niktheguru

I must say I have not had any significant problems with utility point.
I have had gas and electricity with them for a year and theyve been helpful and accurate on the whole.

I have just moved my electricity to "Green" as they were cheaper now my fixed tariff ended, this transfer occurred on the 23rd dec, It all happened seemlessly, I received an email from utility point ackownledging I was switching and "approving" the switch, my direct debit for electricity has stopped, it all seems faultless. Just awaiting the final bill now.

Swipe

niktheguru wrote: »

my direct debit for electricity has stopped, it all seems faultless. Just awaiting the final bill now.

This is where the fun begins. You'll be waiting forever for your final bill and be sure to claim your "automatic" £30 compensation for the late refund of any credit due. Also, just because they say the DD has stopped, keep a close eye on your bank statements for any surprises.

grumpycrab

Pinstar wrote: »

One issue is that my account is in credit by nearly £250 after 12 months though so I am not sure what will happen if I request a refund whilst still a customer/member.

Yep, great prices but Comms are a bit slow (typical with small providers); for my renewal they adjusted the DD to take account of my large credit which I didn't mind. fingers crossed they don't run out of cash.

lorrie431

Don’t switch. I went with Look After My Bills which I thought was great no didn’t have to do very much. Utility point was the chosen company by them to save me money, was one £3 a month but better in my pocket. Things were going smoothly until utility point announced that my dd would be increasing by £15 a month. My account was and still is in credit (as was my previous account with previous supplier)
Having contacted utility point a number of times and submitting updated meter readings on request, they have yet to respond to me regarding my query. They have however increased my payments!! Not a happy customer.

PennineAcute

After leaving UP in the summer due to a bad experience, in the middle of December, I noticed they could save me £84, dual fuel, for the next 12 months.

Decided to give them another chance and was supposed to go live on 4 Jan. Got regular update emails from them, but nothing after the 24 Dec. On 1 Jan, although my account was active, I emailed them my opening reads, as I could not enter them on line. Still heard nothing, no confirmation of receipt of email.

Yesterday, Monday, 6 Jan - after my first direct debit of £68.99 had been taken that day - I received a bounced email confirmation regarding my opening read email, so rang them to see what was going on. Got through to someone who started off being plain useless. Eventually, I was told that the switch had failed and I would have to do an indemnity claim. Told them I would be, I would also be cancelling the direct debit and asked them to also cancel - as they were now in breach of contract. I also asked for this to be confirmed by email.

Within the hour, I received the following email:

Good afternoon,


Thank you for your call today.


Follow our conversation please be aware that I have requested for your account to be cancelled within 14 days of Cooling Off period.


If you will have any questions, please don't hesitate to contact us.




Warmest Regards

Jelena

Members Relationship Specialist

Utility Point Ltd

Emailed them back to let them know this cancellation has nothing to do with my 14-day cooling off period, as this has long past. This is due to them breaching the contract which I signed.

We will see what happens. Luckily I kept my direct debit going with my previous suppliers.

This is the bounced email

This is the mail system at host mail.xxxxxxxxx.co.uk. I'm sorry to have to inform you that your message could not be delivered to one or more recipients. It's attached below. For further assistance, please send mail to postmaster. If you do so, please include this problem report. You can delete your own text from the attached returned message. The mail system [EMAIL="help&#64;utiltypoint.co.uk"]<help@utiltypoint.co.uk>[/EMAIL]: connect to utiltypoint.co.uk[81.171.22.4]:25: Connection timed out

Streaky_Bacon

I recently switched from a dual fuel tariff with Utility Point to separate suppliers for electricity and gas.

The electricity switch completed on Dec 8th and the gas switch completed on Dec 14th.

The last time I provided readings direct to Utility Point was Dec 1st, and then I sent the opening readings to the new suppliers as requested.

Utility Point emailed soon after the switch started, to acknowledge that it was in progress. They also zeroed my DD, as I was over £150 in credit at the time.

However, I have now received a bill for the period Dec 4th to Jan 3rd, using estimated readings, and being charged a standing charge for the full period, which puts my account in debit.

The gas part of the bill does actually include the opening gas reading I gave to the new supplier as a "actual" reading on Dec 14th, but then still bills me to Jan 4th with an estimated reading (so they have clearly received that figure from the new supplier/validation).

I'm assuming that this is just automated and that I will receive a proper final bill in due course, but it's not a very impressive way to go about things.

Swipe

Streaky_Bacon wrote: »

I'm assuming that this is just automated and that I will receive a proper final bill in due course, but it's not a very impressive way to go about things.

Yes, it will get resolved with a new final bill. These clowns also took 2 extra DD payments after my contract ended so beware.

grumpycrab

Streaky_Bacon wrote: »

gas switch completed on Dec 14th.

Done the same as you but my gas switch took 3 weeks (new supplier gas reading marked as "Dcopening" today - reading looks estimated by the Dc...but not far out.); we'll see by the 15th whether UP ignore this or not...