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Comments

  • ywlgy
    ywlgy Posts: 146 Forumite
    Fourth Anniversary 100 Posts
    Swipe wrote: »
    Just had to email UP. They have taken a DD the day after my supply with them ended but no record of it is showing on my UP online account.
    The same happened to me. DD will only show on your account 2-3 days later. You can file a Indemnity Claim from your bank and they will refund immediately. This is faster than waiting UP to refund you.
  • Swipe
    Swipe Posts: 6,185 Forumite
    Part of the Furniture 1,000 Posts Photogenic Name Dropper
    ywlgy wrote: »
    The same happened to me. DD will only show on your account 2-3 days later. You can file a Indemnity Claim from your bank and they will refund immediately. This is faster than waiting UP to refund you.

    Thanks, just checked and it's there on my UP account this morning. I'll let UP decide if they wish to refund me before my final bill or not as it's not a huge amount.
  • Swipe
    Swipe Posts: 6,185 Forumite
    Part of the Furniture 1,000 Posts Photogenic Name Dropper
    UP has taken their DD again a month after my contract has ended. Still waiting on my final bill so don't really want to complicate things by cancelling the DD.
  • tk47
    tk47 Posts: 311 Forumite
    100 Posts Second Anniversary Name Dropper
    Swipe wrote: »
    UP has taken their DD again a month after my contract has ended. Still waiting on my final bill so don't really want to complicate things by cancelling the DD.

    See my earlier posts in this thread. You can start from post#449
  • Swipe
    Swipe Posts: 6,185 Forumite
    Part of the Furniture 1,000 Posts Photogenic Name Dropper
    They weren't answering my emails so contacted them by chat and they've generated my final bill and set my DD to £0 so no more is taken before I cancel it after my refund of credit
  • ywlgy
    ywlgy Posts: 146 Forumite
    Fourth Anniversary 100 Posts
    Swipe wrote: »
    They weren't answering my emails so contacted them by chat and they've generated my final bill and set my DD to £0 so no more is taken before I cancel it after my refund of credit
    In my case the DD was still taken despite £0 shown in online portal. Might be problem of DD provider or communication between UP and DD provider. You can cancel it now. I did.
  • Swipe
    Swipe Posts: 6,185 Forumite
    Part of the Furniture 1,000 Posts Photogenic Name Dropper
    ywlgy wrote: »
    In my case the DD was still taken despite £0 shown in online portal. Might be problem of DD provider or communication between UP and DD provider. You can cancel it now. I did.


    Hopefully, they'll refund me within 14 days now I have notice of my final bill or they'll have to pay me £30. Then I'll cancel it. The next DD date is not due for another 3 weeks. If they do take it again I'll just get my bank to recall it.
  • merchcon55
    merchcon55 Posts: 307 Forumite
    Part of the Furniture 100 Posts Name Dropper
    This is not true - you do not need an active DD to receive a credit payment back from any one.

    Without exception, when I leave any company, I immediately cancel my Direct Debit.

    Credits have always been returned - without exception.
  • grumpycrab
    grumpycrab Posts: 5,045 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Bake Off Boss!
    EnergyTwist wrote: »
    I would urge readers not cancel your DD mandate until after the final bill has been settled
    What's your reasoning behind this please?
  • Biscuit_Tin
    Biscuit_Tin Posts: 782 Forumite
    Seventh Anniversary 500 Posts Combo Breaker Name Dropper
    grumpycrab wrote: »
    What's your reasoning behind this please?

    Presumably to allow prompt and efficient settlement of an account :)

    and to avoid wasting your time and effort doing things you don't need to.
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