Feedback on Utility Point

HonestJohn

Benight wrote: »

They don't know what the final balance will be until they prepare the final bill

They have a pretty good idea. They have 16 months of usage to guess.

griffb

My final bill arrived 16 days after the transfer of supply. Tomorrow will be the 14th day / 10th working day thereafter. My account balance has just today reduced to zero, so presumably the money is on its way. Shame really, I was looking forward to claiming my £30 compensation

Swipe

Just had to email UP. They have taken a DD the day after my supply with them ended but no record of it is showing on my UP online account.

ywlgy

Swipe wrote: »

Just had to email UP. They have taken a DD the day after my supply with them ended but no record of it is showing on my UP online account.

The same happened to me. DD will only show on your account 2-3 days later. You can file a Indemnity Claim from your bank and they will refund immediately. This is faster than waiting UP to refund you.

Swipe

ywlgy wrote: »

The same happened to me. DD will only show on your account 2-3 days later. You can file a Indemnity Claim from your bank and they will refund immediately. This is faster than waiting UP to refund you.

Thanks, just checked and it's there on my UP account this morning. I'll let UP decide if they wish to refund me before my final bill or not as it's not a huge amount.

Swipe

UP has taken their DD again a month after my contract has ended. Still waiting on my final bill so don't really want to complicate things by cancelling the DD.

tk47

Swipe wrote: »

UP has taken their DD again a month after my contract has ended. Still waiting on my final bill so don't really want to complicate things by cancelling the DD.

See my earlier posts in this thread. You can start from post#449

Swipe

They weren't answering my emails so contacted them by chat and they've generated my final bill and set my DD to £0 so no more is taken before I cancel it after my refund of credit

ywlgy

Swipe wrote: »

They weren't answering my emails so contacted them by chat and they've generated my final bill and set my DD to £0 so no more is taken before I cancel it after my refund of credit

In my case the DD was still taken despite £0 shown in online portal. Might be problem of DD provider or communication between UP and DD provider. You can cancel it now. I did.

Swipe

ywlgy wrote: »

In my case the DD was still taken despite £0 shown in online portal. Might be problem of DD provider or communication between UP and DD provider. You can cancel it now. I did.

Hopefully, they'll refund me within 14 days now I have notice of my final bill or they'll have to pay me £30. Then I'll cancel it. The next DD date is not due for another 3 weeks. If they do take it again I'll just get my bank to recall it.