Feedback on Utility Point

techno12

How often do they calculate your bill? Is it once every 6 months or something?

I joined in January and have built up a large credit with zero debits.
The statements page shows four credits of £55.49 and the £25 referral but zero entries in the 'debit' column.

I'm sending meter readings on the 1st of each month, and they're all logged correctly on the meter readings page.

grumpycrab

techno12 wrote: »

but zero entries in the 'debit' column.

Statements are monthly. Did you get a final bill from previous supplier? With the same meter reads you originally gave UP? May need to show this to UP. Contact them (unofrtunately only available during working hours; they are also pro-active on twitter).

PHoppers

techno12 wrote: »

How often do they calculate your bill? Is it once every 6 months or something?

I joined in January and have built up a large credit with zero debits.
The statements page shows four credits of £55.49 and the £25 referral but zero entries in the 'debit' column.

I'm sending meter readings on the 1st of each month, and they're all logged correctly on the meter readings page.

I joined on 10th Jan and get a monthly bill @ 10th of each month. I get an email reminder to enter my meter readings on 10th. The bill is usually ready to view a few days after the 10th.

techno12

grumpycrab wrote: »

Statements are monthly. Did you get a final bill from previous supplier? With the same meter reads you originally gave UP? May need to show this to UP. Contact them (unofrtunately only available during working hours; they are also pro-active on twitter).

Ok cheers I'll hassle them on Monday.

I switched from Outfox so wouldn't be surprised if there was some kind of mixup, though I've long since had my final bill from them and the account has been settled up (I was in credit).

One odd thing I noticed at the time with Utility Point was that one of my initial reads disappeared from the website after a few days. They've had 3 monthly reads since then however...

MABLE

MABLE wrote: »

So far very pleased with UP. Account all up and running. First DD shown and the agreed £25.00 paid into the account and that is before the first bill is produced. For me the tariff I chose is very competiively priced.

Oh dear I spoke too soon. I was in contact with my previous supplier today only to find out they are still supplying me for gas and no record of the supply being switched.

I contacted UP and discovered they have the meter no incorrect. So they said they will have to start the whole process all over again so the switch will not now take place until about 7 May.

dan852k4

Be careful I changed electricity suppliers on the 3rd and they took another directed debit on the 10th - a week after I changed supplier and I'm still awaiting the refund!

Lezduur

It seems smart meters are now coming.
I ticked yes, already have one for electricity courtesy Scottish power.

PaschalFun

gsmlnx wrote: »

...
I would argue that if the welcome letter says that you are on a variable package and there are no exits fees then there is nothing to stop you moving to another package.
So if the new package is variable and has no exit fees then you should be free to change again without fees.

You would need to argue this point BEFORE getting them to action the move in the email as it could be read that you agreed to the possible £36 fees in future as notified in said email.

You can argue all you like, and don't let me stand in your way

But UP only currently have 1 variable rate tariff. All other tariffs have an early exit fee. So if you move from the variable tariff to another UP tariff, you become liable for early exit fees if you then attempt to switch/transfer early.

Pjblaze

Pjblaze wrote: »

Sorted now, although they said they weren't able to just switch me onto the other tariff, i had to cancel the application and re-apply on the new tariff. That's all done now, i just hope that doing it that way doesn't cause any mess ups in the switch over. Should save me at least a further £30 a year on the tariff.

Touch wood, all is good now. Had another problem initially where i could not log into my HUB, even when resetting my password. I presume it was to do with setting up an account, cancelling it, then setting up the account again to get the newer Tariff. In the end i contacted UP on twitter which was a much much quicker response and resolution. It did take them a few days to fix but all been good since then. Also got the refund from MSE for switching to them and the £25 credit from a referral code, didn't;t think i'd get both.

poppellerant

It's just occurred to me that I've never had anybody come to read my meter since I've been with Utility Point. Not that I really care or have anything to hide, but UP either trust their customers or are cheapskates.