Feedback on Utility Point

James_Watt

Good points: cheap rates.
Bad points: ask you your annual consumption, base your initial DD on it, then increase it in winter when you've already factored winter use in.
I am with them for electricity. My gas contract ends on Jan 31 with Better Energy but I'm not minded to move my gas to UP despite the low cost, given the above and the very high winter DD payments expected, which seems to me to destroy the whole point of DDs for the consumer, esp. the gas consumer.
Qwest will cost me £14 pa more than UP but is fixed until Sept 2021 compared with UP's 12 months.
If you do decide to go with UP, I suggest you use email if you need to contact them (albeit taking a little longer), as their phone lines seem to take ages and are apparently handled abroad with potential language problems, and besides you can quote from emails you receive if necessary.

boliston

James_Watt wrote: »

Good points: cheap rates.
Bad points: ask you your annual consumption, base your initial DD on it, then increase it in winter when you've already factored winter use in......

What they are doing is doing a 66:33 winter:summer split - my annual amount is £768.78 made up of £85.21 x6 followed by £42.92 x6 - they offer another plan with fixed dd all year but at much higher unit rates

PennineAcute

It is not actually a winter:summer split. The first six months are at the higher DD and the final six months at the lower DD. This happens no matter what time of year you sign up.

Catslovelycats

Just wondering on the off-chance if any ex-Extra Energy customers who had a credit balance have successfully switched from Scottish POwer to UP and had their credit balance transferred correctly? As I am still waiting for SP to set up my account, I'm scared of doing a switch that might make tracking/keeping my credit balance more difficult.

FestiveJoy

catslovelycats wrote: »

Just wondering on the off-chance if any ex-Extra Energy customers who had a credit balance have successfully switched from Scottish POwer to UP and had their credit balance transferred correctly? As I am still waiting for SP to set up my account, I'm scared of doing a switch that might make tracking/keeping my credit balance more difficult.

I'd suggest you go for it.
I know that you are probably aware it would be against the advice of Ofgem, MSE, the supplier, etc, so what could possibly go wrong?

:xmastree::xmastree::xmastree::xmassign:

FestiveJoy

PennineAcute wrote: »

It is not actually a winter:summer split. The first six months are at the higher DD and the final six months at the lower DD. This happens no matter what time of year you sign up.

That's not what their terms indicate... unless I'm missing something

5.13 You must keep your account in credit by paying for the supply in advance by automatic payment.

5.14 Your automatic monthly payment amount will be based on the cost of the energy we think you'll use during the year with Utility Point split into 12 monthly payments. ...

https://www.utilitypoint.co.uk/terms#PayingForTheEnergy

PennineAcute

UP Energy Saver

Your Starter Payments are taken for the first 6 months and your Saver Payments are taken for the last 6 months.

So for the first 6 months, your monthly DD is increased by 25% and for the final 6 months, your DD is decreased by 25%.


https://www.utilitypoint.co.uk/EnergySaver?tariffFamily=ESAVER

FestiveJoy

PennineAcute wrote: »

UP Energy Saver




So for the first 6 months, your monthly DD is increased by 25% and for the final 6 months, your bill is decreased by 25%.


https://www.utilitypoint.co.uk/EnergySaver?tariffFamily=ESAVER

Thanks.

I failed to realise you were talking about the terms of a specific tariff only.

It seems the size of the variation on that particular tariff can vary based on supply region
https://forums.moneysavingexpert.com/showpost.php?p=75199014&postcount=200

But more surprising still, is why anyone here would even consider this tariff in view of the content of post #205 above
https://forums.moneysavingexpert.com/showpost.php?p=75209219&postcount=205

PennineAcute

The Esaver, which this thread has turned onto, is their cheapest

Catslovelycats

FestiveJoy wrote: »

I'd suggest you go for it.
I know that you are probably aware it would be against the advice of Ofgem, MSE, the supplier, etc, so what could possibly go wrong?

:xmastree::xmastree::xmastree::xmassign:

Sorry,FestiveJoy, I'm not quite getting what you're saying.