Feedback on Utility Point

wavelets

Stompa wrote: »

Their website seems to be misbehaving. If you get a quote and then click on 'Tariff Information', you get taken to a page where all the relevant numbers are missing.

Site works fine for me.
Has the 'Switch Now' button, and all the information included in the 'Tariff Information'

Stompa

wavelets wrote: »

Site works fine for me.
Has the 'Switch Now' button, and all the information included in the 'Tariff Information'

Very odd, it still doesn't for me (I tried 2 different browsers). It was the same yesterday.

wavelets

Stompa wrote: »

Very odd, it still doesn't for me (I tried 2 different browsers). It was the same yesterday.

Ah, there does seem to be an issue with some results.

My first results only gave me one tariff option "Just UP 18 Week 38 Direct"
... and it all worked

Just did another comparison for a different region, and non-E7 usage, and it gave 2 results - this includes UP Energy Saver as an alternative.
- this fails to have any info under Tariff Information

(But the 'Switch Now' is there - it's nowt a button, and only appears when I move the cursor above 'Tariff Information')

I'll add some screen shots to explain better ....


Edit: so it seems to be an issue based on the supply region

Here were the results for the Eastern Region


And when I clicked on 'Tariff Information'



But When I did a quote foir the London supply region (different usages), my first results page was



Then expanding, say, the first offering



Moving my cursor above 'Tariff Information'



And then clicking on 'Tariff Information'

esmerelda98

I have the same problem as Stompa. No tariff information and the ‘switch now’ button is invisible.

Chocmonster7

Maxwell007 wrote: »

"Early exit fee £72" WOOOOW

That's £30 each for dual fuel plus the VAT, seems to be a standard charge for these types of fixed deals.

Terresa

Stompa wrote: »

Strangely I've not yet received my monthly statement this month. In previous months it's always appeared either on the last day of the month or the first day of the next month.

Is your bill for last month available yet? Ours is available via our online account, dated 04/12/2018

What is the last day of your billing cycle?

We get billed up to the last day of the month, so provide our meter readings on that day (and so get non-estimated bills)

We've never had the bill produced that day, or even the first of the following month. Look at our past bills, they seem to be dated between the 2nd and the 6th of the following month.

Bearing in mind the 1st & 2nd of December 2018 were Saturday & Sunday, having a bill dated 4th is not bad at all.

JustMeHere

For those having trouble seeing the tariff information and switch buttons, I had the same issue as well until I realised that it's a 'responsive' site and when I increased the size of the browser window the tariff details and switch buttons suddenly appeared. I was using Chrome on a Macbook if that helps.

Streaky_Bacon

I'm have a look at UP now because I missed a tariff with another supplier.

The feedback here seems OK, as it does on TrustPilot, but the Google reviews are pretty awful, which worries me.

Many of the complaints are about how contactable the company is (plus the DD hiking issue).

I have just called them to ask about switching and, per the Google reviews, I was asked to leave a voicemail instead.

I then decided to try another means of contacting them, so went to their contact page:

https://www.utilitypoint.co.uk/Contact

I can't say that I am impressed. It suggests a Web Chat, but there seems to be no link to it. It also suggests email, but provide no address or link.

Also, under their Feedback and Complaints Procedure it just says

"We pride ourselves on our excellent customer service, but if something's not quite right we'd really like to hear your feedback to help us improve."

with no link to further information. Not exactly what I would consider a "complaints procedure".

Even their postal address doesn't have a postcode.

Now, I must admit that I am tempted by their tariff , but all of the above are red flags.

Just wondered if any current customers had any thoughts on this.

rabbitmoon

Hi Streaky,
I'm currently in the same boat and eyeing up Utility Point. On the contact page you referenced, the email address appears as a link when hovering over the email icon (help@... - this is a pretty old-school way of doing email links, as most people use gmail etc rather than Outlook). There is a postcode showing for me in the bottom right below the address (BH17 7FJ) not that it fills me with confidence. The whole site looks pretty shoddy - they must be a very small company (perhaps even just a couple of people?) who can't be bothered to man the chat function while they're busy christmas shopping and whatnot.

Also: the "our story" navbar link (from the homepage) is a joke, leading to blah blah "Efficiency. Dedication. Together." fluffery. Not really a 'story' of development and still absolutely no information about the company or people. Think I'd rather pay a bit more for some reliability (the illusion of at the very least).

wavelets

Streaky_Bacon wrote: »

I'm have a look at UP now because I missed a tariff with another supplier.

The feedback here seems OK, as it does on TrustPilot, but the Google reviews are pretty awful, which worries me.

Many of the complaints are about how contactable the company is (plus the DD hiking issue).

I have just called them to ask about switching and, per the Google reviews, I was asked to leave a voicemail instead.

I then decided to try another means of contacting them, so went to their contact page:

https://www.utilitypoint.co.uk/Contact

I can't say that I am impressed. It suggests a Web Chat, but there seems to be no link to it. It also suggests email, but provide no address or link.

Also, under their Feedback and Complaints Procedure it just says

"We pride ourselves on our excellent customer service, but if something's not quite right we'd really like to hear your feedback to help us improve."

with no link to further information. Not exactly what I would consider a "complaints procedure".

Even their postal address doesn't have a postcode.

Now, I must admit that I am tempted by their tariff , but all of the above are red flags.

Just wondered if any current customers had any thoughts on this.

On the 'Contact us' us page you link to, there is an option to email
If you click on that icon, it should open your email client, with their email address already loaded.

If that is not working for you, then hovering over the icon shows their email address is

[EMAIL="help@utilitypoint.co.uk"]help@utilitypoint.co.uk[/EMAIL]

As regards no postcode, take a look at the bottom right of the page

If you have any cause to complain, this page explains what to do ... and even offers the option of doing so using an online form
https://www.utilitypoint.co.uk/Complaints