EE prices to rise after paying upfront

AndyPK

boatman wrote: »

Did you go through the exec office?

Tried them. Got a response to call the dedicated team to help deal with it

number ending 0178

timmillea

Just had a call from Kerry Rutland of the Executive Care Team about my mother's case. Once my mother had passed her security question - unfortunately in the middle of radio coverage of her football team's game, Kerry confirmed to me that the balance of the 18 month advance line rental would be reimbursed using the existing direct debit arrangements. In the meantime she would be monitoring my mother's switchover.

Kerry was polite, courteous and professional. Credit where credit is due!

If all happens as promised, I will be satisfied. It is just unfortunate that the initial announcement and immediate call-centre handling of customers fell short of OFCOM rules.

Tim.

iwant2asave

I received the letter that says "to cancel your contract without charge, please give us a call on 0800 079 0177 before 14 January 2018."

Once I have called them, how long do I have to complete the switch to someone else?

boatman

iwant2asave wrote: »

I received the letter that says "to cancel your contract without charge, please give us a call on 0800 079 0177 before 14 January 2018."

Once I have called them, how long do I have to complete the switch to someone else?

They really need to have the transfer notice from the new provider within the 30 days, so probably best not to leave it more than 25 days from receipt of the price rise email.

AndyPK

are people seeing the increase in this months bill ?

derrick

AndyPK wrote: »

are people seeing the increase in this months bill ?

From what I recall the increase does not start until January 13th, so would not expect anything until February's bill,.


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AndyPK

Humm.

LR Is paid 1 month in advance. Thought BB might too

derrick

derrick wrote: »

I have just received a call from the executive care team and they are going to amend my ongoing bills with a £2.00 monthly credit.

They said they cannot just wipe the increase so are going to bill me for £2.00 then credit me with £2.00, nothing will be taken from my bank account.

[FONT=&quot]Confirmed by email as follows; -[/FONT]
Thank you for taking the time to answer my call today. As discussed I have applied a reoccurring credit of £2.00 to your account. This is to counter act the price rise that has occurred on your account. This credit will apply for the duration of your contract.
Thank you for choosing EE.

Kind Regards.

Received my February bill earlier and the credit had not been applied.

Contacted "Executive Care Team" and was told credit had been rejected but he did not know why, so he has credited £42.00 to the account which will show on next months bill, he did not want to apply the reoccurring credit again in case it got rejected again, this £42.00 will more than cover the £2.00 per month increase for the next 14 months.

Quote from the email sent to me @ 1015 this morning: -

Thank you for taking the time to answer my call today. As agreed I have applied a lump sum of what would be the line rental increase as a credit to your account. Your account currently is in credit of £42.00. However the latest bill of £2.00 has been generated and unable to stop this. The credit will cover future bill and you will see this on March bill.


Check your bills people.
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IanRoyTurton

True. So ALL providers do it. RPI (not CPI like, say, pensions...). So your choice is do I accept an UNFAIR contract - but have a phone - or do without...

If its fixed for me, penalties for me to leave then it should be fixed for them, for the period. I know, I know, people will argue that then the initial prices will climb to cover it.

Where is the blooming competition?

pinkladyvenus

Received my February bill earlier and the credit had not been applied.

Contacted "Executive Care Team" and was told credit had been rejected but he did not know why, so he has credited £42.00 to the account which will show on next months bill, he did not want to apply the reoccurring credit again in case it got rejected again, this £42.00 will more than cover the £2.00 per month increase for the next 14 months.

Quote from the email sent to me @ 1015 this morning: -

Thank you for taking the time to answer my call today. As agreed I have applied a lump sum of what would be the line rental increase as a credit to your account. Your account currently is in credit of £42.00. However the latest bill of £2.00 has been generated and unable to stop this. The credit will cover future bill and you will see this on March bill.


Check your bills people.
posted by derrick

Just want to say thank you for pointing this out on checking my bill I found the £2 credit had not been applied as previously agreed I had to phone and was also given a lump sum credit.