EE prices to rise after paying upfront

boatman

AndyPK wrote: »

No. Will have to re read post above
They did answer the phone as retentions.

If retention's aren't playing ball, move it up the chain, I found them helpful in the exec dept.

timmillea

My mother received two near-identical letters from EE in the post today saying that they have had a request to transfer the line and there will be a charge of £245.19 for cancelling the contract unless she would like to change her mind and stay with EE.

I have emailed the 'Executive Office' with my complaint. Thanks for the email address and the specific OFCOM regulations.

The better deal I found was with Origin Broadband at £155 for 12 month's line rental & broadband with £50 cash back (net equivalent of £8.75 pcm), free broadband hub, no set-up or postage fee, plus an extra £6 pcm for anytime calls.

I hope EE's customers dessert them in droves for this nasty bit of sharp practice.

littlesheepy

I’ve had the same email after recently renewing to a new 18 month contract. My broadband has been shocking of late with more and more dropouts that are driving me mad, so I was thinking of switching or upgrading to fibre. Can I use the price increase to get out of my contract penalty free?

boatman

littlesheepy wrote: »

Can I use the price increase to get out of my contract penalty free?

Yes. As your letter should say, if they are increasing prices for you then you have the right to leave.
Look at the FAQ's 'can I leave'
http://ee.co.uk/help/mobile-and-home-connections/broadband-gallery-mobile-broadband/home-broadband/broadband-jan-price-increase

boatman

timmillea wrote: »

My mother received two near-identical letters from EE in the post today saying that they have had a request to transfer the line and there will be a charge of £245.19 for cancelling the contract unless she would like to change her mind and stay with EE.

I have emailed the 'Executive Office' with my complaint. Thanks for the email address and the specific OFCOM regulations.

.

A1.26
Neither GC9.6 itself nor this guidance requires that a subscriber must exercise their rights under that condition by contacting their existing provider. One way the CP making contract modifications could meet its obligations in a relevant case is by telling the subscriber that the GC9.6 termination rights may be exercised by
contacting a new provider.
https://www.ofcom.org.uk/__data/assets/pdf_file/0027/29682/guidance.pdf

Strictly speaking(although probably better to tell them), as it says in A1.26, you don't need to contact EE at all to leave while you are in the statutory minimum 30 day notice period EE are required to give in 9.6.
You are effectively given a free pass to leave without having to pay penalty charges if you choose not to accept the new contract terms come January. While the 30 day window is open they should not issue any letters or emails with cancellation charges on them.

The letter you receive is really to warn you that you are about to change supplier, just in case you didn't ask for it. But the suppliers seem to use it as a weapon to try and scare you in to staying...

AndyPK

EE aren't very clear in the letter, that you have 30 days to leave.


Virgin's letters are much clearer. They have more practice though :rotfl:

boatman

AndyPK wrote: »

EE aren't very clear in the letter, that you have 30 days to leave.


Virgin's letters are much clearer. They have more practice though

It should either say 30 days or a date by which you need to act.

derrick

boatman wrote: »

It should either say 30 days or a date by which you need to act.

It did in mine, (email dated 12 Dec), respond by 14th January 2018.


.

AndyPK

I was expecting that, but can't see it.

I'm out of minimum term contract, so I guess it doesn't matter.

littlesheepy

boatman wrote: »

Yes. As your letter should say, if they are increasing prices for you then you have the right to leave.
Look at the FAQ's 'can I leave'
http://ee.co.uk/help/mobile-and-home-connections/broadband-gallery-mobile-broadband/home-broadband/broadband-jan-price-increase

I've not had a letter, only an email. I'll have a proper read through it all, thanks