EE prices to rise after paying upfront

hubb

I can’t believe EE are announcing a price rise when I have paid upfront for 18 months high speed bb (to get reduced rate) as well as an agreed price of £10 a month. Surely they can’t do this as the price was agreed set when I paid upfront ? Turns out the discount for paying up front was a misleading swiz.

boatman

What have you paid for upfront, the full 18 months £299 line rental?

Do they have an rpi increase written in to the contract?

I know they do for mobile customers, but maybe not for broadband. If the prices increase then you will have the right to leave and you can get a refund on your line rental. Obviously they will tell you you won't but you will have to push for it, as it would be a disincentive to leave and that is against OFCOM rules:

9.3. Without prejudice to any initial commitment period, Communications
Providers shall ensure that conditions or procedures for contract
termination do not act as disincentives for End-Users against changing
their Communications Provider.

A1.10
Ofcom is likely to treat any price increase to the agreed core subscription price
(however constructed and described in the contract terms) during the fixed term of
a telecommunications contract as a modification that is of, or is likely to be of,
material detriment to consumer

Can you post the wording of the email or letter you have received?

mnbvcxz

They are currently denying line rental is refundable in their forums.

My email said

'''''''''''''''''''''''''

We wanted to give you plenty of notice about some changes we’re making to the price of your home broadband service from 17 January 2018. Increasing our prices – by any amount – is never a decision we take lightly, but to continue investing in the service we provide we need to make this change.
As an EE home broadband customer, your benefits stay the same:



(Edited promotional bumf)


What’s changing?
The price of your home broadband will increase by £0.75 a month and we’re also making some changes to the price of landline calls made outside of your allowance. Our call connection fee will rise from 20p to 21p and there are also changes to other call rates – please see here for a full list of our new call rates.

We’re also updating our terms and conditions for all home broadband plans, to reflect recent regulatory changes.

We’re committed to providing you with the best possible broadband service. But if you’d like to talk more about the changes, or to cancel your contract without charge, please give us a call on 0800 079 0177 before 10 January 2018.

''''''''''''''''''''''''''''''

Followed by a link to the bizarrely unhelpful
http://ee.co.uk/help/mobile-and-home-connections/broadband-gallery-mobile-broadband/home-broadband/broadband-jan-price-increase

mnbvcxz

I'm paying £33 a month including basic fibre and unlimited calls (less £130 cashback). So its hard to do significantly better to justify moving annoyingly. Even if the cashback all came through it would still be about the same price once you include the calls.

It's just not worth switching in the middle of christmas to save £10 over 18 months. I will probably just have to bite the extra £7 over the contract. Which I suppose is what they are counting on. Now if they had sent the email a week earlier I could have got a black friday offer. Ah well.

(Sorry to hijack a thread).

phillw

mnbvcxz wrote: »

They are currently denying line rental is refundable in their forums.

It's only refundable if you make a complaint about them increasing the price and then leave. Phone them up and complain, ask them when they will refund the money you paid up front. If they won't then tell them you're aware that ofcom requires them to refund it, ask them to check with their manager. If it goes on then tell them you'll leave and if it doesn't get refunded then you'll go to the ombudsman.

Just make sure you follow everything to the letter about leaving, like notice & how long you have to switch away etc.

hubb

phillw wrote: »

It's only refundable if you make a complaint about them increasing the price and then leave. Phone them up and complain, ask them when they will refund the money you paid up front. If they won't then tell them you're aware that ofcom requires them to refund it, ask them to check with their manager. If it goes on then tell them you'll leave and if it doesn't get refunded then you'll go to the ombudsman.

Just make sure you follow everything to the letter about leaving, like notice & how long you have to switch away etc.

I have to be careful as i earned £125 cashback by switching to them. They may ask for that back.

boatman

phillw wrote: »

It's only refundable if you make a complaint about them increasing the price and then leave. Phone them up and complain, ask them when they will refund the money you paid up front. If they won't then tell them you're aware that ofcom requires them to refund it, ask them to check with their manager. If it goes on then tell them you'll leave and if it doesn't get refunded then you'll go to the ombudsman.

Just make sure you follow everything to the letter about leaving, like notice & how long you have to switch away etc.

I don't understand why you should have to make a complaint, they are proposing to increase your price, you get to decide if you stay or go.

boatman

hubb wrote: »

I have to be careful as i earned £125 cashback by switching to them. They may ask for that back.

No, you get to keep that regardless.

Marktheshark

I will grasp the opportunity to be rid of them with open arms.
Recently moved and the landline number they gave me and insist works, well you call it someone else answers the phone, my line is dead.
They dont get it ?
Download is 13-14 MB when it works but upload is 700kb if you are lucky on a good day.

This opportunity to ditch them is a Christmas present.

boatman

Marktheshark wrote: »

I will grasp the opportunity to be rid of them with open arms.
Recently moved and the landline number they gave me and insist works, well you call it someone else answers the phone, my line is dead.
They dont get it ?
Download is 13-14 MB when it works but upload is 700kb if you are lucky on a good day.

This opportunity to ditch them is a Christmas present.

Sadly I doubt they will make it easy, no doubt coming up with all sorts of rubbish, EE are like that..

petezx9

I too have received an email from EE about their prices going up (for me it is £2 pcm). I was surprised because I also thought that because I was on an 18 month contract they couldn't do this, but I dug out the original T&Cs from when I took the plan out and on the very first page there is a line that says "Prices may go up during the plan" which covers their backs for this kind of thing.

The email also says "please give us a call on 0800 079 0177 before 14 January 2018" if I want to cancel which may or may not be worth it as by that date I will have 6 months left on the contract so I would pay an extra £12 in total. Whether I can save £12 by moving is problematic but we'll see closer to that time.

A