Outfox the Market reviews: add your feedback

wavelets

jaybeetoo wrote: »

Just cancel it. They won’t charge you the £25 if you are no longer a customer.....

Source? :huh:


Edit: First post in over 8 days,
Last post by tawse57 was yesterday as posted
Yet tawse57 returned within 5 mins of the post to thank it, and left again within 7 mins of the post.
This poster left 7 mins after that.

Just stating the facts so everyone is aware

Anthorn

jaybeetoo wrote: »

Just cancel it. They won’t charge you the £25 if you are no longer a customer. If they reinstate it (which they won’t), cancel it. Keep checking your OTM online account for the final bill.

I also ask for qualification: What you say flies the face of many posts stating that Outfox did in fact reinstate the direct debit after it was cancelled.

What I personally have pointed out in discussions is that the Outfox Ts&Cs say that Direct Debit is the only method of payment and if Direct Debit is not used there is a £25 administration fee.

Lochmaben

I left them after they decided to charge customers double in the winter even if you have monthly Direct Debits. I arranged to switch supplier, got the date the new company would take over my supply. 2 days before the day of the switch, which was Xmas Day, I read both meters and sent the readings to OTM with photographs of my meters, in the same email, I used their online link to check what I had paid since they took on my supply, what the charges including the standing charges were and from that same online link, took all the readings I had given them and included those in the email. I then did my sums, showing thesesalso in the email and since all this showed I was only £2.30 in the red on my account, I pointed this out and said if agreeable I would send a cheque. I also requested that they inform me IMMEDIATELY if they disagreed with anything in the email. Finally, I to.d them that the readings and photographs were being sent to my new supplier. As I heard nothing, Itook it for granted that they were happy with what I had said.
Fast forward to 19 Jan and upon receiving my bank statement, I find that I have been charged for the doubled prices that start this month. Yet I was not a customer of theirs after December 24th. I am furious! I need every penny’s I live on Incaoacity Benefit and cannot even afford to have my central heating on for more than an hour or 2 every few weeks. I have warned them that unless they refund this money by Fri 25th Jan, I will take the money out of their account bybway of Direct Debit Aindemnity. Now Iam waiting to see what excuses they will come up with for not refunding me. Will tbeir excuses be as daft as Economy Energy’s?

Pete99

There's a bit on this company in the Mail online Money section if anyone's interested.

Anthorn

Pete99 wrote: »

There's a bit on this company in the Mail online Money section if anyone's interested.

Link?

I have been reading an article on This Is Money which outlines several small energy suppliers including Outfox. Personally I find the article rather funny: This is what people don't see on the comparison sites. But the article also reinforces my decision to stay with Big Six suppliers for the next 12 months:

Would you trust an energy firm run from a dingy, graffiti-scarred site – fronted by a rocker in a local band?

https://www.thisismoney.co.uk/money/bills/article-6610929/Would-trust-energy-firm-run-dingy-graffiti-scarred-site-fronted-musician.html

Pete99

Rule #1 to 100 NEVER CLICK ON A LINK, people are bright enough to go and find it themselves.

Pete99

Might be of interest, this is the timeline for my switch from them


17/11/2017 Applied to switch
30/11/2017 New supplier requests meter readings, Sent meter readings
05/12/2017 Switch completed
11/12/2017 I cancelled the Direct Debit and received a confirmation email from OFTM
18/12/2017 Meter readings verified


waited to hear from OFTM about my credit – received nothing – so
looked online and found my final statement dated the 5 Dec 2017


18/01/2018 Chat to request my credit to be returned as they had produced my final statement
18/01/2018 Email stating that my request for refund had been approved ?? it's my money !!
21/01/2018 money arrives in my bank account, finally after 65 days THE END .

Anthorn

Pete99 wrote: »

Might be of interest, this is the timeline for my switch from them


17/11/2017 Applied to switch
30/11/2017 New supplier requests meter readings, Sent meter readings
05/12/2017 Switch completed
11/12/2017 I cancelled the Direct Debit and received a confirmation email from OFTM
18/12/2017 Meter readings verified


waited to hear from OFTM about my credit – received nothing – so
looked online and found my final statement dated the 5 Dec 2017


18/01/2018 Chat to request my credit to be returned as they had produced my final statement
18/01/2018 Email stating that my request for refund had been approved ?? it's my money !!
21/01/2018 money arrives in my bank account, finally after 65 days THE END .

Have you made an error over the year in the dates. 5/12/2017 to 21/01/2018 is 65 days? We wouldn't expect the account credit to be refunded until after the switch has completed and can probably expect the refund after the final bill is produced.

The new supplier is responsible for the switch, not the old supplier.

Pete99

Obviously 65 days is application to switch to account settled, I would have expected the final bill to be produced when the meter readings had been verified, I saved a shedload of money from January last year with them, I decided to go when they started messing around with the DD amounts, but now they aren't the cheapest and the split winter summer DD amounts don't make any sense to me, to be honest I'm just happy to be finally free of them and to have my £140 back.

Anthorn

Pete99 wrote: »

Obviously 65 days is application to switch to account settled, I would have expected the final bill to be produced when the meter readings had been verified, I saved a shedload of money from January last year with them, I decided to go when they started messing around with the DD amounts, but now they aren't the cheapest and the split winter summer DD amounts don't make any sense to me, to be honest I'm just happy to be finally free of them and to have my £140 back.

I'm not aware that Outfox was " ... messing around with DD amounts ..." in 2017 but if you say so.

You cannot start the time-scale on the application date because on that date it's in the hands of your new supplier and your old supplier is unlikely to be aware of it.