Argos refund or not.

powerful_Rogue

MsStarlight wrote: »

I reiterate, it doesn't seem unreasonable to want to switch on a tv set once you've brought it home. I mean why would you lug such a heavy item home - only to stare at the box??? If you don't switch it on - how would you know if you actually like it? Another poster said - it's a bit like trying on clothes and then returning them if you're not happy with the item. Well if it's okay to buy an item that's been tried on by someone else - and I daresay that I may well have - why not a tv? Also, someone trying on clothing is potentially a much more of hygiene issue - but if I, and countless others 'survive' the risk - and in fact, are absolutely fine - then buying a tv that's still in good working order, but just not to someone else's liking - has got to be even more okay. So, I don't know why some posters on here - keep saying that it's such a big deal bcos someone tried the tv before me. I don't wish to be overly vulgar - but if I buy bras or swimsuits in the knowledge that another lady (hopefully :-D) may well have tried them on - what qualms am I going to have with a tv???
Lastly, I'd like to recommend a store like John Lewis - they're prices are often the same as Argos - and they have a nicer manner (oh yeah, and a free 5 year extended guarantee throw in). So everyone ( that would be the 2000+ posters :-) ) - do check JL's prices before buying at Argos.

What a load of old nonsense.

When I pick an item of clothing up, I do a quick inspection to make sure its not damaged. I then purchase the item and put it in that magic machine that washes clothes. Ta da! Out comes a nice clean item of clothing

I don't want to pay full price for a TV that has been taken to someones house, possibly manhandled/dropped etc (Neither I nor the shop can see if there has been any damage caused on the inside) and had thier grubby little mits all over the remote control.

Can you see, there is a vast difference from returning an item of clothing to a large electrical item.

custardy

MsStarlight wrote: »

I reiterate, it doesn't seem unreasonable to want to switch on a tv set once you've brought it home. I mean why would you lug such a heavy item home - only to stare at the box??? If you don't switch it on - how would you know if you actually like it? Another poster said - it's a bit like trying on clothes and then returning them if you're not happy with the item. Well if it's okay to buy an item that's been tried on by someone else - and I daresay that I may well have - why not a tv? Also, someone trying on clothing is potentially a much more of hygiene issue - but if I, and countless others 'survive' the risk - and in fact, are absolutely fine - then buying a tv that's still in good working order, but just not to someone else's liking - has got to be even more okay. So, I don't know why some posters on here - keep saying that it's such a big deal bcos someone tried the tv before me. I don't wish to be overly vulgar - but if I buy bras or swimsuits in the knowledge that another lady (hopefully :-D) may well have tried them on - what qualms am I going to have with a tv???
Lastly, I'd like to recommend a store like John Lewis - they're prices are often the same as Argos - and they have a nicer manner (oh yeah, and a free 5 year extended guarantee throw in). So everyone ( that would be the 2000+ posters :-) ) - do check JL's prices before buying at Argos.

https://uk.trustpilot.com/review/www.argos.co.uk

https://uk.trustpilot.com/review/www.johnlewis.com

powerful_Rogue

custardy wrote: »

https://uk.trustpilot.com/review/www.argos.co.uk

https://uk.trustpilot.com/review/www.johnlewis.com

On this forum alone there are hundreds of complaints about John Lewis - http://forums.moneysavingexpert.com/search.php?searchid=174791543

Probably because people like MsStarlight hold them to such a high standard, that when they don't go in the customers favour, people come here and complain.

I must admit, the John Lewis returns policy looks remarkably similar.......

If you’ve changed your mind about keeping your purchase, please return it in its original condition with proof of purchase and we’ll exchange or refund it.

Please return any unwanted item, unless faulty, in its original condition. We'd expect this to mean that you've kept all original packaging and labels, and that it's undamaged and unused

[Deleted User]

I have to admit I wasn't aware that you couldn't return a non faulty item to Argos. However, while years ago I used Argos all the time, (like a lot of people, I suspect) I now only buy from Argos if I need something very urgently and/or its priced competitively with other retailers. I tend to prefer to buy things from online retailers nowadays.

So whether you can only return non used items or not if they aren't faulty doesn't matter to me.

However, just in case, I am glad I am now aware of this policy with Argos. Its another reason I won't buy from them lol.

ScorpiondeRooftrouser

deannatrois wrote: »

I have to admit I wasn't aware that you couldn't return a non faulty item to Argos.

What? You can, with the vast majority of items. As long as you haven't used them.

ScorpiondeRooftrouser

Are there really people stupid enough to think that Argos would have a policy of letting you take something home, use it for a while to see if you like it, and if you didn't then to return it in a completely unsaleable condition and take the loss? They would clearly have gone out of business in a week.

It's always been glaringly obvious to anyone who doesn't have opposable thumbs on their feet that the item returned has to be resellable as new. Of course it does.

MsStarlight

Powerful Rogue - it's not a load of old nonsense - what you proceeded to say is what YOU do - another person could say that washing a new item before you first wear it - is a load of old nonsense. Sometimes in stores, when an item has a mark on it - they sell it at a reduced price on the understanding that you can't return it & that you will have to wash it before first wear. That would suggest that clothing manufacturers generally expect that you can begin to wear clothing straight away - bcos as a seasoned clothes washer as yourself knows :-) - once you start washing an item of clothing, it starts to deteriorate - hopefully not noticeably so, but little by little - that's why most people can tell the difference between a brand new item and one that's been through a wash cycle. Also, may I take the opportunity to congratulate you/express my envy - you must be one of the few people who the various manufacturer's standard sizes fit perfectly - if you just have to look at it and know for a fact that it will fit you just great!!!

hollydays

If I’ve ever bought an item with a dirty mark on I always get their assurance, ( written on the receipt) that if it doesn’t come out after washing I can return it - even in charity shops, but that’s got nothing to do with the op.

MsStarlight

Anyway, I'd like to say this generally: Just like we warn our children that when you 'talk' to people on the internet - they may not be who they purport to be - just so on these forums. Through the high profile of Martin Lewis - I and probably others - come to website to gain consumer advice on buying decisions. Companies know this - and every so often there are newspaper stories of people who work for a company and thus have a vested interest - masquerade on the internet pretending to be consumers. So, I say to anyone reading these forums to be careful and try to make your own mind up - irrespective if another poster slates someone - look to whether the essence of what the original poster makes sense. I still do not think that it is unreasonable to bring back a tv after a few days so long as it is in a re-saleable condition. I don't think someone should be stuck with a tv (that all being well, can be in the house for 10+ years) - if they were wanting to access the ITV hub to access say, Coronation Street. I myself, am getting older and have to confess to not keeping up with the new technology. Some of us don't even know the right questions to ask (eg: does this tv have ITV hub installed?) - there aren't many of those local stores anymore, where the person serving you - may well have been the owner or an expert - who would be able to explain everything to you and advise you of the best option. I sit on seats on buses, use cutlery at restaurants etc etc - that I know have been used by people outside of my immediate family - so again, I have no qualms about the tv. Besides, according to the latest research - this constant low-level exposure to other people's germs - is good for us. Too much use of antibiotics and anti-bacterial products is apparently lowering our natural defences!

hollydays

MsStarlight wrote: »

Anyway, I'd like to say this generally: Just like we warn our children that when you 'talk' to people on the internet - they may not be who they purport to be - just so on these forums. Through the high profile of Martin Lewis - I and probably others - come to website to gain consumer advice on buying decisions. Companies know this - and every so often there are newspaper stories of people who work for a company and thus have a vested interest - masquerade on the internet pretending to be consumers. So, I say to anyone reading these forums to be careful and try to make your own mind up - irrespective if another poster slates someone - look to whether the essence of what the original poster makes sense. I still do not think that it is unreasonable to bring back a tv after a few days so long as it is in a re-saleable condition. I don't think someone should be stuck with a tv (that all being well, can be in the house for 10+ years) - if they were wanting to access the ITV hub to access say, Coronation Street. I myself, am getting older and have to confess to not keeping up with the new technology. Some of us don't even know the right questions to ask (eg: does this tv have ITV hub installed?) - there aren't many of those local stores anymore, where the person serving you - may well have been the owner or an expert - who would be able to explain everything to you and advise you of the best option. I sit on seats on buses, use cutlery at restaurants etc etc - that I know have been used by people outside of my immediate family - so again, I have no qualms about the tv. Besides, according to the latest research - this constant low-level exposure to other people's germs - is good for us. Too much use of antibiotics and anti-bacterial products is apparently lowering our natural defences!

That’s a new one , warn the children about mse , I think I’ve heard it all now :rotfl:

I wouldn’t know the right technical questions to ask either -so I’d post on the internet to ask( ie “does this tv have itv hub installed “)- or ask my son or a more knowledgeable friend.Or go to the library and look at which reports.
What I wouldn’t do was buy it then think I could take it back after I’d had a little play with it( not unless I double checked with a member of staff before buying) not with a tv